Abstract ? ?Aggregate complaints in banks MIS?Date:                       June 8th 2012Level:                      Master thesis in Business Administration, 15 ECTSInstitution:                School of Sustainable development of society and technology, Mälardalen UniversityAuthors:                  Abdulla Ahmed Ibrahim         Alexis AnderssonTitle:                       Aggregate complaints in MIS ? A case study of Nordea BankTutor:                      Carl G ThunmanKeywords:               Aggregate, complaint, dissatisfaction, content analysis, Nordea, MIS.Purpose:                  The paper aims to develop a model of how Nordea Bank can monitor customer dissatisfaction through aggregated dissatisfaction analysis. Furthermore, the study aims to identify improvement proposals in Nordea based on the developed model and conducted interviews.Method:                  This thesis consists of qualitative interviews. Personnel at the local office in Västerås has been interviewed as well as Nordea?s customer ombudsmen, former office employee at Nordea, data analyst, head of customer inquiries, Professor of database technology and also a researcher in language technology.

Tidigare forskning visar att personer som genomgår träning för att öka sin self-efficacy har mycket större chans att finna jobb (Caplan, Vinokur, Price & van Ryn, 1989; Eden &Aviram, 1993). Denna studie baseras på en enkätundersökning gjord på 99 studenter och har som syfte att undersöka samband mellan studenters arbete under studietiden och deras nivå av generell self-efficacy (GSE). Korrelationsanalysfann inga samband för att stödja studiens hypotesom att studenter som arbetar och studerar parallellt skulle redovisa högre värden av GSE. Ett positivt samband påträffades mellan vilja att arbeta och förmåga att klara av tentamina. Resultatet påvisar även en tro hos studenter att få arbeten som passar deras högskoleutbildning, denna tro kan förutspås till sju procent av GSE och antal terminer studerade..

The construction and real estate industry represents a significant part of Sweden's total impact on the environment and mainly affects the following national environmental objectives: reduced climate impact, a good built environment and a non-toxic environment. By establishing internal rules, companies within the industry can reduce their environmental impact. SMT (AB Sandvik Materials Technology), a part of the industrial group Sandvik AB, has set a target that during 2014 develop a guiding document with special consider to the environmental impact during construction of office buildings, that they establish at the Swedish regional capital Sandviken, for both internal and external tenants. This study therefore aims to clarify which environmental aspects that the construction and real estate sector mainly are responsible for, and therefore should be part of a guiding document for a company for establishing office buildings, and to present arguments regarding the use of such a document. The study is based on literature studies and personal contact with other companies, in the form of e-mail conversations and a telephone interview.

This paper focuses on the employers? responsibility as described in the 11th section in the Employment (co-determination in the workplace) Act of 1976. The questions asked are to determine whether the law in the 11th section is followed in real life and if the consequences for breaking the law are a deciding factor. This paper summarizes the law as it is interpreted today and in what situations it is applicable. Since the law and especially section 11 affects certain individuals and organizations, the paper also describes who these individuals and organizations are and how they are affected.

This essay in Art History treats the former Central Post Office in Gothenburg, Sweden, and its recent transformation into a luxury hotel. The magnificent original building in neo-classical style, inaugurated in 1925, has been supplemented by a twelve stories high tower in postmodern style containing hotel rooms and suites, creating a complex architecture. The approach of this essay is that of ?lived architecture?, that is, how people experience and act in relation to the building. It is argued that the history of the building is rewritten in the marketing of the hotel and the management?s concept of creating a comfortable ?mini-world?for its guests.

The purpose of this study was to determine if wellness benefits led to any changes in exercise habits among employed postmen. The study was a cross-sectional study carried out by a quantitative method. The collection of data took the form of a questionnaire. The sample consisted of 30 postmen employed at a post office in northern Sweden. The results show that of the postman who use health care benefits, there has been a relatively small change in exercise habits.

I denna uppsats undersöks samspelet mellan ersättningsnivå i arbetslöshetsförsäkringen och investeringar i aktiv arbetsmarknadspolitik och hur detta är kopplat till arbetsvilja i ett urval om 21 länder. Metoden som används är en beskrivning av arbetsmarknadspolitik i olika länder samt analys baserad på flernivåregression. Data är hämtad från ISSP och OECD. Uppsatsens slutsats är att en hög arbetsvilja har en tydlig koppling till ett lands kombination av arbetsmarknadspolitik och att denna koppling antar olika former med samspelet mellan ersättningsnivå i arbetslöshetsförsäkringen och ett lands investeringar i aktiv arbetsmarknadspolitik. Detta är relevant för diskussionen om hur välfärdsstaten kan överleva på längre sikt genom motverkande av de negativa incitament som skapas av vissa av dess beståndsdelar..

The amount of television entertainment of the character ?reality program series? has increased on Swedish television, because of this it could be generally considered that television entertainment is in a ?reality series era?. In recent years so called ?work soaps? have become very popular. This is a television series, where through the TV screen; we have the possibility to view ordinary people in their daily lives and often dramatic work.

The purpose of this paper was to study the various organisations that work with drug abusing homeless people in Lund. We have tried to compare the possibilities they have to change the way the homeless people look at themselves. The organisations that we have studied are Aluma, Diakonicentralen, the shelter Piletorp and the social welfare office.The methods used to collect data were interviews with professionals and homeless people as well as reading literature. We have used Ted Goldberg's (docent in social work at the university in Stockholm) theory. He writes that you have to be a significant other to persons with deviant behaviour to be able to help them become a part of the society and to change the way they look at themselves.

The Swedish household?s savings has increased the last couple of years, according to Statistiska centralbyrån. But the amount of households that trades on the stock market has decreased from the year 2012 to 2013. The diminished interest in stock trading carries a risk by leading to a smaller yield for the private savers, and also effect the business development and the economic growth. High brokerage fees will aggravate the ability to attract venture capital.

This report present the design and manufacturing of a wide-band driver amplifier placed in radar module for airborne applications. The major goals for the amplifier were a high efficiency and to deliver a predefined output power. To reach the second goal an additional preamplifier had to be constructed. The amplifiers were constructed in three steps: Design and Layout in the software Microwave Office, Mounting components and Verification. The driver amplifier was decided to be a push pull configuration consisting of two parallel transistors biased in class AB.

The aim of this report is to increase the knowledge and understanding of the problems within the production at AQ Enclosure systems, and thereby achieve a more stable flow throughout the whole process, a better working environment and better competition advantages. The internal flow along with the external cooperation is very important for the company, because it views flexibility and short leadtime as it is the most important competitive means. The part of AQ production that?s been investigated is the manufacturing of ATM-machines, where the costumer is Banqit. This company is a rater small company with about 4 % of the world market of ATM-machines.In order to achieve the aim of the report extensive interviews have been carried out with employees at AQ.

This essay examines the international communitys intervention in Bosnia. The purpuse i to give the reader a deaper understanding of the problems appeared in re-building the bosnianstate. Office of the higher representive (OHR), was to become the koordinator of therecontruction of the institutions and governance. The theory used fore the examination isstate-building, whith an alingnment of state-building trough the international community.The second part of the essay examine the ideas of the High representive (HR) trough threedifferent dimensions. The idea-analysies search to present the core of ideas of OHR, nationalparties and the reconstuction of media.

The purpose with this essay is to enlighten the small business´ existence at times of expansion, identify threats and possibilities and also to try to find ways to encourage growth in the small business.To answer our purpose we carried out a literature study to later implement six interviews with small business leaders. We separated the companies into three categories; small business without employees, small business with 2-5 employees and small business with 6-10 employees.We confirm that the main reason why small business leaders think both once and twice before hireing new labour force are because of the high costs. The change in government has so far not given the small business what was promised, but there is still hope for improvement and simplification.The economic part of owning a company has been pointed out as the greatest threat in relation with expansion and the big responsibility in another persons possibilities to earn his/her living is also burdensome. The possibility to take on more work increases with the number of workers, which is positive..

Att vara egenföretagare är en anställningsform som blir allt vanligare och genom att skapa en förståelse för varför denna anställningsform växer ökar även kunskapen om egenföretagarnas drivkraft och trivsel. Motivation har en nära koppling till arbetstillfredsställelse och är en viktig del i egenföretagarnas vardag.  Studiens syfte var att skapa en förståelse om vad som påverkar egenföretagarnas arbetstillfredsställelse och även att ta reda på betydelsefulla motivationsfaktorer. Denna kvalitativa undersökning är baserad på intervjuer av 15 egenföretagare. Resultatet visade att en god arbetsmiljö, utmaningar och självständighet har en positiv påverkan på arbetstillfredsställelsen medan en hög arbetsbelastning påverkade arbetstillfredsställelsen negativt. Variation och skapande i arbetet, erkännande och utveckling visade sig vara bland de starkaste motivationsfaktorerna för att egenföretagare skulle fortsätta driva sitt företag..