The aim of this study was through theories of emotional labor; understand how staff and volunteers within women?s shelter handled their emotions in the encounters with battered women. To examine this we used a qualitative method and interviewed four staff members and three volunteers spread across four different women?s shelters. The data collected was analyzed using Hochschilds? theory of emotional labor.

Aim: The purpose with this study was to examine if there is burnout or symptoms of burnout among Swedish alpine coaches. The study would also investigate if the place of work have any meaning of developing burnout symptom or to become burnout. How the coaches think that their working situation could be any better is also going to be lightened.Method: The participants in this study were all full time paid alpine coaches in Sweden. Total amount of participator was 28. 13 of them worked on ski gymnasium, 4 worked on ski collage and 11 worked in SSF (Swedish Ski Federation).

Aim: The aim of the study was to examine the effects of ?Rehabilitation with psychotherapy and yoga in group? with cancer patients, regarding physical, social, emotional and functional wellbeing. The participants? health and satisfaction with the project were also evaluated. Method: The evaluation was made with quantitative method and descriptive, longitudinal design.

The aim of this study was to examine former criminals? experiences of help and support of importance to leave a criminal life style. The study consists of six interviews with former criminals and earlier studies on the subject. These studies show that relapse in crime are most common among those who are socially excluded from society. They also show that important factors to end a life in criminality are for example a supportive social network.

This thesis deals with questions about competences and qualities that librarians inpublic libraries find that they need to be qualified suppliers of literature (books andmagazines).Our aim is to problematize the competence of the profession in relation to promotingliterature, knowledge in literature and reading habits. We want to know what librariansthemselves think about their own competences when it comes to supplying andpromoting literature. Does it have to be a leisure interest or do they get the possibility toread during working hours?What do librarians think it means to be a qualified promotor of literature and how dothey acquire the right competence? Do they believe that their competence correspondswith the occupational requirements? How much of their knowledge about literature andpromoting literature comes from personal interest and commitment?We primarily used the theories about competence by Per-Erik Ellström. One of thetheories is the one of implicit and explicit knowledge.

Abstract This is a qualitative study of elderly people's experiences of loneliness and quality of life. Also the relationship between loneliness and quality of life are examined. Previous research has shown that social loneliness is about when the social context are lost while emotional loneliness can occur with the loss of close relationships. Quality of life is about a sense of connection but also the quality of life arises in the difference between the expectation of what one is and what one wishes to have. This study has shown that the interviewees preferences, activities, social networks and low expectations on their life situation makes interviewees perceive themselves to be less lonely and have a good quality of life.

A film can attract all kinds of emotions and moods of the audience through its audiovisual communications and cinematic expression, in which music plays a significant role in both understanding and interpretation of film content.It is interesting to explore the musical significance and the emotional aspect of the film out of a media and communications perspective and visual communications perspective because it?s a subject that belongs to the communications of scientific discipline as film is a media text which is working both as communicative and as audio-visual medium with its expressive aspects.The purpose of this bachelor?s paper is to increase and deepen the understanding of music's function and significant role in context with its reinforcing sense of visual expression in film. More specifically, it aims to explore the musical value of the expressive aspect of the media text in form of film musical Les Misérables (2012), which has been transmedialised from the novel of the same name, referring to the sound, music and song in relation to the film's visual expression.The research questions are at the core of the essay study: "how is music used to reinforce the cinematic visual expression?" and "how can music signify the narrative and highlight the emotional aspect of the film?" The theoretical framework is based on some of the key scholars assumptions such as Michel Chion (1994) and Claudia Gorbman (1987), who share the same theoretical views that the soundtrack seems powerful when it expresses its participation in a scene?s emotional moods as the music follows the scene?s rhythm, the image?s flow and contributes emotional and musical codes of emotions and expressions. According to Chion sound and image interact together to tell a story where sound enrich the image with expressive and informative values.

This essay deals with the individual collecting of four individuals with different backgrounds and lives. The essay investigates what, how and why people collect. It provides a stepping-stone in moving closer to understanding one, in human nature, deeply rooted phenomenon - collecting.The essay is based on a list of questions made by the Nordic Museum in Stockholm. It also includes in-depth examinations of four person?s passion of collecting, in which four individuals were interviewed: a pig collector, a collector of Mickey Mouse items, a multi-collector of objects from other cultures and one collector of items related to the artist Madonna.

Denna uppsats undersöker bemanningsföretagen och hur konsultcheferna arbetar för att tillgodose krav från kundföretag och omgivningen. Som en del av detta studeras även vilka krav som ställs på de uthyrda konsulterna och vad uppförandet har för betydelse inom bemanningsbranschen. De teoretiska utgångspunkterna som används i uppsatsen är dels nyinstitutionell teori och främst begreppet legitimitet, dels Hochschilds teori om emotional labor. Det insamlade empiriska materialet består av nio intervjuer med konsultchefer från fyra olika bemanningsföretag. Resultatet visar att konsultchefsarbetet präglas av rutiner och att det ställs krav på uppförande på den uthyrda personalen för att passa in i konsultrollen.

Narrative history has a long tradition in history teaching. But during the decades after the second world war, the attitude to storytelling has been seen with doubt and skepticism. There are many indications in Swedish society and media that the narrative story today stand strong. But is narrative history useful in everyday teaching? This essay is a study of narrative history in a Swedish and Scandinavian perspective the latest thirty years.

Det coachande ledarskapet är ett ledarskap som fokuserar på samspelet mellan ledare och medarbetare. För att studera detta ledarskap så har syftet med denna undersökning varit att undersöka upplevelserna av detta ledarskap som personer med beteendevetenskaplig utbildning har. Resultatet visar att undersökningsdeltagarna värderar relationen mellan ledaren och medarbetaren som det grundläggande i ledarskapet. Förutom det coachande förhållningssättet i ledarskapet så handlar det också om hur ledaren är och vilka egenskaper han eller hon har. Det viktigaste är att ha kunskap om sig själv och sitt eget beteende som ledare och här är emotionell intelligens betydelsefullt.

This study intends to illuminate women?s experiences of their own self-harm. Self-harm is mostly associated with women and research shows that women mostly are over-represented. This study describes women?s experiences about their self-harm but also how they perceive the elements around them during their illness.

Det coachande ledarskapet är ett ledarskap som fokuserar på samspelet mellan ledare och medarbetare. För att studera detta ledarskap så har syftet med denna undersökning varit att undersöka upplevelserna av detta ledarskap som personer med beteendevetenskaplig utbildning har. Resultatet visar att undersökningsdeltagarna värderar relationen mellan ledaren och medarbetaren som det grundläggande i ledarskapet. Förutom det coachande förhållningssättet i ledarskapet så handlar det också om hur ledaren är och vilka egenskaper han eller hon har. Det viktigaste är att ha kunskap om sig själv och sitt eget beteende som ledare och här är emotionell intelligens betydelsefullt.

Unaccompanied children that arrives in Sweden are usually placed in homes for care and residence, called HVB. It is the municipality's responsibility to provide adequate care and protection for the children. The aim of the study is to examine how a workgroup on a HVB home for unaccompanied children is working to meet the needs of the children, and how the workgroup improves the children?s integration process. The study also aims to examine the emotional labour of the workgroup, which illustrates how they can manage their own emotional behavior when working with the unaccompanied children.The study is based on a qualitative approach with detailed descriptions of five semi-structured interviews with the workgroup and assistant managers.

The purpose of this thesis is to examine and analyze how to improve the design of a Microsoft Surface SUR40 application. The application in focus was an interactive product browser developed by the company Spree, our external client. Spree is a multi-touch software provider, established in September 2010 and they expressed a need for suggestions for how to improve this application. Our work aimed at revealing how to make the application more suitable for several users and make it easier for them to interact simultaneously on the surface. From a qualitative standpoint we have examined how 17 users experienced the application.