Vi har gjort en kvalitativ undersökning av hur en bank på den svenska marknadenupprätthåller kundrelationer via en Internetbaserad distributionskanal. Vi har utfört en intervjumed Danske Banks Head of Channels Daniel Wahlström för att insamla primärdata för attundersöka och analysera vilka faktorer som är essentiella för att upprätthålla kundrelationervid en fysisk distansering från kund.Analys av primärdata har skett utifrån utvalda relevanta teorier och perspektiv som behandlarkundrelationer, tjänstekvalitet, kundlojalitet, kundupplevt värde, e-lojalitet samt CustomerRelationship Management.Resultatet av studien visar att banken har ett väl fungerande arbete med kundrelationer ochsitt CRM-system utifrån de teorier som studien har baserat sig på. Alltjämt försöker bankenanpassa sig efter distanseringen från det fysiska bankkontoret till en Internetbaserad kanal därtjänsten också har utvecklats jämsmed kund. Dock kvarstår en del emotionella utmaningar iarbetet med en personlig relation med kund i denna kanal..

Sitka spruce (Picea sitchensis) is a tree species that have its natural distribution along the West Coast of North America, from Alaska in the north to northern California in the south. Sitka spruce is a typical coastal tree species that can reach heights up to 85 meters and occurs in single pure as well as in mixed stands. The main purposes of this study were to describe the Sitka spruce growing characteristics and the volume production in comparison to spruce (Picea abies). The possibility to predict future volume production by using prognosis tools designed to be used on spruce were also studied. The material that has been used in this study are permanent sitka trials established by the Faculty of Forestry fixed Sitka trials and also material gathered in this study. A literature study was also carried out in order to determine the Sitka spruce growing characteristics. Sitka spruce has a high adaptation and a high volume production on a broad scale of soil types. The tree species is a pioneer species that has a fast early growth and in combination with sharp needles it is less susceptible to animal browsing than spruce. The factor that is the single most limiting factor for where the Sitka spruce can be planted is frost. This factor can be limited by using plant material with a well-suited provenance. According to the literature, the Sitka spruce has an average total volume production that is between 20-40% higher than spruce.

This report has a dual focus. The first goal was to increase the knowledge of how the use of electricity in a residential building is distributed. Electricity in residential buildings is used for lighting in common areas, elevators, pumps and many other appliances. The electricity used for these different parts is to a great extent unknown. A few studies have been carried out and the result of these is referred to in this report.By means of measurements and approximations the use of electricity for various appliances became known.

Detta examensarbete är utfört på Helsingborgs Dagblad AB i Helsingborg. Examensarbetet omfattar en analys ur kvalitetssynpunkt av HD:s material-, energi- och transportflöden, dess påverkan på miljön, kopplingen mellan HD:s tre kärnvärden och vikten av ett strukturerat miljöarbete samt ett antal förslag på fortsatt arbete. HD:s materialflöden består främst av material för tryckningen men även en hel del elektroniska apparater. Ett stort antal datorer och annan kontors-utrustning står på dygnet runt, året runt vilket orsakar onödigt stor energiförbrukning. HD:s verksamhet är beroende av transporter, både av material och personer.

My study is focused on one organization with is Unicef, the organization that is workning on a UN mission. The mission is about children's rights and Unicef has brought children's actions since 1946.The purpose of this essay was to research whether the images can be used alone or as a complement to the text that the communication organizations use. By examining the way images are used, I hoped to be able to deduce the results of image use. I study if the effect out messages with only pictures will be more effective than the message in which the verbal mixed with the non-verbal.Theoretical part of this essay has a communication perspective. The essay is structure by tree elements, non-verbal communication, mass communication and intercultural communication.

A common form of communication within Facebook is the communication between users via status updates. If you write a status update all your friends have the opportunity to read and to respond to the update. The overall issue of this survey is: how are Facebook users to commu- nicate with status updates?  The survey aims to gain insight and greater understanding of communication patterns and user awareness of social contexts when they write status  updates. The study will act as an attempt to understand a small part of a complex interaction taking place in a social situation.

The aim of the thesis was to investigate energy consumption and carbon dioxide emissions from an advertisement broadcasted on the radio or the television or distributed through press. The object was to calculate the amount of carbon dioxide emissions per individual receiver of an advertisement in Sweden. There was no room for a deeper investigation into editorial work within the framework of the thesis. Consequently, main focus of the radio and television study was on broadcasting itself and the components involved. Focus for the press study was on paper production, printing and distribution. Production and discarding of media equipment was not taken into account.

Denna uppsats bygger på ett projekt med syfte att öka företags konkurrenskraft genom att formera grupper, där kontaktytorna mellan företag sinsemellan samt mellan företag och universitet skall utökas och därmed ge utbyte av viktiga erfarenheter. Uppsatsen beskriver fem småföretag som producerar livsmedel och har arbetat i en innovationscirkel med ovanstående syfte. Dessa fem företag, Nordupplandsgruppen, har identifierat ett gemensamt intresse under dessa innovationscirkelträffar, nämligen att genom samverkan lösa det avsättningsproblem som finns hos företagen. Syftet med uppsatsen är att utreda företagens möjligheter att lösa detta problem genom att samverka inom marknadsföring och försäljning. Företagens problem med att få avsättning för sina produkter med bättre lönsamhet har visat sig vara en följd av resurskrävande distribution. Företagen har höga externa transaktionskostnader, det vill säga resurskrävande transaktioner för att sköta kundkontakter, söka nya kunder, presentera produkter, planera transporter och göra uppföljningar i butiker.

AbstractThe aim of this study was to highlight who represents elderly immigrants and apply the theory of social exclusion. We chose channels for representation that we found important in relation to this group. The first part is a study of available litterature of the subject. We found three main arenas: participation in elections, participation in associations and clubs and representation in political institutions. The findings showed a democratic deficit among elderly immigrants, which gave an indication of social exclusion from the political arena and from participation in associations.For the second part we decided to concentrate on the arena of participation in associations and clubs that represent the elderly and/or immigrants.

I Vara kommun samverkar både stat, region, kommun och medborgare i ett projekt för att få fiberbredband på landsbygden. Ett stort förändringsprojekt som involverar många människor och som behöver kommuniceras på ett bra sätt för att skapa förståelse, motivation och engagemang. Syftet med den här uppsatsen har varit att beskriva förändringskommunikation och att kartlägga olika aktörer och kommunikationskanaler som kan vara involverade i en förändringsprocess. Dessutom har syftet varit att få ta del av upplevelsen av den kommunikation som har skett i det här förändringsprojektet i Vara kommun. Studiens fokus resulterade i en kvalitativ design och urvalet av respondenterna som svarade på upplevelsen av kommunikationen gjordes utifrån de föreningsrepresentanter som har varit aktiva i projektet.

As to now, no study has been made of the mica tempered pottery found along side the asbestos tempered pottery in Norrland during the Bronze Age and Early Iron Age. Its occurrence has previously only briefly been noted in a few published works and the dating and geographical distribution of mica tempered pottery in the north of Sweden has to a large extent been unknown. This paper aims to compile the available information about this type of pottery and the locations where it has been discovered in order to date and explain the occurrence of mica tempered pottery in Norrland. It's also suggested that the occurrence of mica tempered pottery is connected to the spread of the early metalwork from the east to areas that today makes up the north of Norrland..

The main purpose of this essay is to through theories about internal communication, channels to communicate through and change management study how these can be related to the processes at the Swedish Consumer Agency due to its future relocation. The main question within this essay is therefore:- How has the internal communication and the change management at the Swedish Consumer Agency developed in comparison with the prescribed theories?This essay is divided into three different parts (ideal, reality, ideal/reality) which can be derived to the essays theory, result and analysis chapters. The theories are the ideal while the result describes the internal communication and the change management during the process (the reality). In the analysis chapter, the ideal and the reality are compared to distinguish how the reality has been working in comparison to the ideal.The internal communication has mainly been distinguished through the authority?s intranet and the information communicated has comparatively been fast, open, objective and reliable.

The aims were to investigate the public awareness of aphasia in a Swedish sample and examine if knowledge of aphasia relates to gender, education or age. Participant?s sources of knowledge of aphasia were examined. A total of 153 individuals, aged 18-90, were surveyed. Participants were categorized into three groups; heard of, knowledge of and not heard of aphasia.

Under de senaste åren har sågverksindustrin påverkats starkt av det som närmast beskrivs som en finanskris. De rådande förhållandena ställer höga krav på sågverksföretagen och för överlevnad krävs ekonomisk uthållighet, effektiv produktion och hög grad av kostnadsmedvetenhet. AB Karl Hedin har haft en positiv utveckling, men som många andra företag i sågverksbranschen arbetar AB Karl Hedin ständigt mot effektivare produktion och ökad lönsamhet. En faktor för ökad lönsamhet kan vara förbättrat råvaruutnyttjande. Efter en lång tid med högt marknadsfokus ser därför AB Karl Hedin i Krylbo ett behov av att öka fokus på förbättrat sågutbyte.

Citizens? interaction with governments is an area with unique implications for channel management. Governments need to take the citizens perspective into further consideration in order to be successful in delivering high-quality e-services. This paper aims to determine if a categorization of citizen-initiated contacts from a citizen-centric perspective can be a valuable basis for decisions regarding e-service development. The study consisted of three steps.