Service delivery acts like a process. This can enable the possibility of attracting attention towards the company who?s making use of this, furthermore generate several opportunities. However, it?s far from easy to deliver new services.

The purpose of this essay is to increase the understanding of how the management´s core values reflect the brand´s profile and image. To be able to fulfill that purpose, we used three problem statements that questioned how consumers, retailers and the employees of the company Kosta Boda perceived the brand. To accomplish this, we used a qualitative method. We started collecting theories about the topics: brand, image and profile that gave us a good foundation to build our qualitative interviews on and to increase the understanding for the topics. To collect imperical data, we interviewed consumers, retailers and employees at Kosta Boda both by email, phone and face-to-face interviews.

Quality Control is a term often used within production and is referring to managing processes so they produce capable products. Within Quality Control, process capability index is a common measure to oversee processes. Safety Region Plots were introduced to do this graphically. In Albing & Vännman (2010) the concept of Safety Region Plots is expanded to incorporate an elliptical shape. The method of Elliptical Safety Region Plots assumes a normally distributed data.

The government regulations for energy use in buildings will be tightened in the future. At the same time the interest in environmental classifications and certifications of buildings is increasing. This has meant a new situation for solar energy. The designs of solar heating systems are often based on experience and/or rules of thumb, rather than calculations and simulations. This thesis examines whether simulation tools, in this case Polysun, are useful in this work.

Det finns flera fördelar med att digitalisera företagets affärsdokument; bland dessa kan nämnas minskade utrymmeskostnader och lättare delning av information. En process som inte sällan utgör en del av det elektroniska dokumenthanteringssystemet är hanteringen av dokumentmallar ? området som detta examensarbete kommer att fokusera på. Att på ett enkelt och smidigt sätt kunna förena data från ett affärssystem med en passande dokumentmall (kanske i form av en serverkomponent) och, baserat på denna process, generera t.ex. en faktura eller plocklista är något som varje elektroniskt dokumenthanteringssystem värt namnet borde kunna.

This report aims to provide an insight into the particle physics of today, and into the research that goes on within the field. The focus is partly on the recent discovery of the Higgs boson, and partly on how software can be used to simulate processes in particle accelerators. Basic concepts of particle physics and the search for the Higgs boson are discussed, and experimental results, including those from the Large Hadron Collider, are compared with simulations made in MadGraph 5. Furthermore, simple new models of particle physics are created in FeynRules, in order to make simulations based on the models. To support the presentations of these aspects, some of the underlying theory is built from the ground up.

This report aims to provide an insight into the particle physics of today, and into the research that goes on within the field. The focus is partly on the recent discovery of the Higgs boson, and partly on how software can be used to simulate processes in particle accelerators. Basic concepts of particle physics and the search for the Higgs boson are discussed, and experimental results, including those from the Large Hadron Collider, are compared with simulations made in MadGraph 5. Furthermore, simple new models of particle physics are created in FeynRules, in order to make simulations based on the models. To support the presentations of these aspects, some of the underlying theory is built from the ground up.

This report aims to provide an insight into the particle physics of today, and into the research that goes on within the field. The focus is partly on the recent discovery of the Higgs boson, and partly on how software can be used to simulate processes in particle accelerators. Basic concepts of particle physics and the search for the Higgs boson are discussed, and experimental results, including those from the Large Hadron Collider, are compared with simulations made in MadGraph 5. Furthermore, simple new models of particle physics are created in FeynRules, in order to make simulations based on the models. To support the presentations of these aspects, some of the underlying theory is built from the ground up.

The purpose of this thesis has been to assess whether leaching from one particular Swedishlandfill site, Skörbytippen, is contributing to elevated levels of heavy metals in a ditch runningfrom the landfill site to the lake Mälaren in the communal region of Håbo kommun. Since theditch is stretching approximately five km downstream from the landfill site, in situ observationsand maps with known points of inflow was utilized to determine appropriate test points for thecollection of samples.Soil, water and sediment samples were collected and analyzed for content of organic material, pHand conductivity. Data on plant-available elements and total amounts of heavy metals wasacquired through ICP-analysis.The results show that the Skörby landfill is currently in the methane-forming anaerobedevelopment phase, which indicates that the concentration of free and complex-bound metals inthe leachate water should be low due to chemical binding with other landfill compounds. The pHof the sediment samples was generally one unit higher than the soil samples and some of themeasured data, such as pH and conductivity, show that an environmentally disturbing dischargeof some kind of strongly alkaline chemical(s) has been made from Benders? takpanneindustri inclose proximity to the landfill.

This Masters thesis work describes a comparison between two different methods for estimation of the down channel (base station to mobile subscriber) in Wide-band Code Division Multiple Access (WCDMA). The first estimation method, Optimal Feed-forward Channel Estimation (OFCE), is a conventional method that bases the estimates on data that is known to both sender and receiver, so called pilots. The second method, Decision Directed Channel Estimation (DDCE), is an elaboration of OFCE. It also uses user data for estimation. Simulations show that DDCE, in comparison to OFCE, does not attain an improvement in signal-to-noise-ratio (SNR) for high bit error rates (BER).

Most people would agree that privacy is a civil right, and that we should not be deprived of this civil right for other than legitimate reasons. The difficulty lies instead in how to decide where the legislative boundary should be drawn for the right to privacy, in order to protect the individual from an undue intrusion of his privacy. There are a number of areas where the right to privacy comes in conflict with opposite interests. One of these areas is credit report. In this master thesis the author discusses questions as, what is the meaning of the word privacy, and whether the protection of privacy is sufficient in the legislation concerning credit report? Also a comparative study of the Swedish and the English regulation is performed.

Problem and purpose: The authors were interested in studying how large Swedish banks managed liquidity risks when facing the financial crisis of 2008 and whether the implementation of Basel II framework had an impact on the major Swedish banks' capital adequacy. Furthermore, the authors intend to examine how, based on the analysis of the implementation of Basel II, the introduction of Basel III will affect major Swedish banks' liquidity in the future.Method: The essay is written from a quantitative approach and has a deductive perspective. Data was collected from the annual reports of the selected banks to later use relevant theories to analyze the work.Theory: This part of the essay presents relevant theories, a detailed description of the Basel regulatory framework and its requirements, rules for capital adequacy and to relevant key to achieve the Basel regulatory requirements are considered. Furthermore the authors present criticism of the Basel framework and a summary of the key theoretical points to be used for analyzing empirical data.Empirical: In this chapter the data collected from selected banks is presented and processed.Conclusion: The essay authors present the deficiencies and weaknesses that make the Basel II regulatory framework inadequate for the Swedish financial market. Essay authors also present their opinions regarding how the latest form of the Basel regulations could have a more significant influence on the long-term stability of Swedish banks and how this may increase protection against potential liquidity risks..

Studien undersöker samband mellan gymnasielärares bakgrund och IT-kompetenser samt hur arbetet med IT organiseras på gymnasieskolor och vilka möjligheter till kompetensutveckling som gymnasielärare har. Samtliga data kommer från en anonym webbaserad enkätundersökning som besvarades av 62 gymnasielärare på olika gymnasieskolor i mellersta Sverige (utskick till cirka 290). Insamlad data analyserades kvantitativt i SPSS och Microsoft Excel och presenteras som tabeller och diagram. Intressanta fynd i analysen är att yngre respondenter skattar sina egna IT-kompetenser högre än äldre respondenter och att det finns en tydlig skillnad i att kvinnliga respondenter ser betydligt större behov av kompetensutveckling än manliga respondenter. Vidare ses mjukvara för ordbehandling och skolans lokala lärplattform som två av de viktigaste verktygen i yrket, medan förmågan att skapa egen media i genomsnitt ses som mindre relevant.

Hyresbostadsfonder är en ny placeringsform i Sverige som erbjuder privatpersoner, företag och institutioner att äga hyresfastigheter och erhålla avkastning från förvaltningsöverskott och värdeökning. I denna studie jämförs aktie- och obligationsfonder med en simulerad hyresbostadsfond ur ett risk kontra avkastningsperspektiv. Fonden baseras på data över den svenska fastighetsmarknaden från Svenskt Fastighetsindex och Investment Property Database, därför att placeringsformen är ny och det råder brist på historisk data från verkliga aktörer.Målet med studien är att besvara om hyresbostadsfonder är ett konkurrenskraftigt alternativ till aktie- och obligationsfonder. Utöver finansiella jämförelser redogör författarna eventuella dolda risker och nackdelar med placeringsformen.Resultatet från studien visar att hyresbostadsfonden har presterat bättre än både aktie- och obligationsfonderna under perioden 1988-2008. Bidragande faktorer till denna utveckling har identifierats och redovisats.

Several studies have investigated the relationship between different measures of innovative activity, such as patent statistics and R&D expenditures and some have looked deeper into the differences between large and small firms regarding number of patents issued per employee or per R&D dollar. In this paper, the objective is to find out if there are any indications of a barrier to entry (due to economical factors, lack of knowledge etc) for small firms to get into the field of patent handling. The approach is to first set up a hypothesis based on some simple assumptions about how firms would make decisions about whether to apply for a patent or not and thereafter use econometric methods in an empirical investigation. The data used for this study are figures on number of employees, number of patents granted and R&D expenditures for the Swedish firms in the pulp and paper industry. The main conclusion is that, based on the analysis of the data from this rather limited group of firms, no such barrier can be seen..