Uppsats för avläggande av filosofie kandidatexamen iKulturvård, Trädgårdens hantverk och design22,5 hp, 2014.

Organizations that want to maintain a good innovation capability can seek knowledge both within and outside its boundaries. Opening up innovation processes, through so-called open innovation, allows organizations to combine internal and external knowledge sources in order to include previously excluded perspectives to the innovation process. This study examines how knowledge is created and transferred when conducting open innovation through crowdsourcing. It is done based on Nonaka?s (1991; 1994) theory of how knowledge is created through conversion processes, where implicit knowledge can be converted into explicit knowledge and vice versa.

Objective: For a long-term and viable economic development to take place in a country it needs to promote creativity and innovation in enterprises. The study applies the process model to study the process of innovation in innovative companies in Sweden. The study also applies the technology commercialization model to indicate the ability of companies to commercialize the technology to the market.Main purpose: The purpose of this work is to study how companies in Sweden proceed with an idea generation and if they manage to commercialize these ideas.Method: This study used a qualitative approach. Multiple case studies & interviews.Conclusion: The innovative ideas in innovative SME:s in Sweden is emerged from randomly events and from systematic developments. Consumer chock is the trigger who draws focus on the idea.

Bachelor thesis, Trolley Innovation Project, has been unique in the sense that it has been carried out over the borders of Sweden. Iacobucci S.p.A, located outside of Rome in Italy is one of the largest manufacturers of interior equipment for aircraft in the world. With approximately 30% of the market Iacobucci S.p.A is one of the world's largest manufacturers of catering trolleys.The aim has been to produce a new competitive catering trolley for the airline industry. With customers and users in focus, the project team found that weight, ease of use, ergonomics and design were important aspects. Having a low weight of all the interior is particularly important when there is lots of money for the airlines to save in reduced fuel costs.

Motivation främjar innovation, men innovationsprocesser måste samtidigt ta hänsyn till organisationens förutsättningar. Det krävs en jämvikt mellan flexibilitet och struktur i organisationen där team är ett optimalt sätt att skapa en sådan balans. Resultatet presenteras även i analysverktyget ITM med praktiska tillämpningsområden..

This paper examines how companies in a transparent industry work to satisfy the customer in an extended way, to offer value added products that in the end enables the customer to be loyal to the company. We have studied the insurance industry in Sweden and have focused on five different insurance companies. Four of them, Folksam, Länsförsäkringar, Trygg-Hansa and Dina Försäkringar, where we have focused on Ölands Försäkringar which is part of the Dina Försäkringar group, are some of the largest insurance companies in Sweden. The fourth company is Swedbank which is a bank that has started to offer insurances.Our results demonstrate that it is important for the company to see the customer not only in a profitability aspect; the company has to find out what the customer gets in return. In that case the possibility for the customer to change company decreases and the chance that the customer becomes loyal increases.

För att en organisation ska kunna överleva i en tid som präglas av förändring och hård konkurrens, krävs en organisationskultur som främjar innovation. Många av de komponenter som litteratur inom innovationsområdet beskrivs som essentiella för just en sådan här kultur, återfinns också i improvisationsteater. Den här studien binder samman dessa två områden, både ur ett teoretiskt perspektiv och genom en praktisk, undersökande studie. Studiens hypotes var: ?Improvisationsteaterworkshops kan, av ett arbetslag, upplevas som ett fungerande verktyg till att på längre sikt kunna skapa en organisationskultur som främjar innovation.? För att kunna verifiera eller falsifiera hypotesen, genomfördes tre improvisationsteaterworkshops på ett företag där åtta deltagare på ett lekfullt och prestigelöst sätt fick ta del av hur improvisationsteater kan relateras till arbetslivet på olika sätt.

There are several methods and models within the areas of software engineering on how to proceed during a software development process. For each of these methods and models there are benefits and drawbacks, depending on how you choose to look at them. A difference of principle between the different models is that they either advocate iterative development or not. In parts of software engineering one makes use of different methods depending on which is most fitting in a specific situation. There are several methods on how to recieve more qualitative data from the end-users during the requirement collection, but the reappearing pattern is still user centric participation, which means that the user participates more actively in part of or the entire development process.

Banks find themselves at a highly competitive market where it is important to achieve high customer satisfaction if they want to attract customers and stay competitive. Some studies suggest that the gap between customer expectations and perception within the five quality dimensions influences the customer satisfaction. With SERVQUAL the authors of this thesis have investigated the suggested relationship and have discovered no indications of a relationship between the gap and customer satisfaction. Instead the results indicate that there is a relationship between perceived service and customer satisfaction. The thesis also indicates that the most important quality dimension for the bank customer is reliability.

Our purpose with this thesis was to study how tourism providers deliver quality to their customers. We chose to carry out two case studies where we interviewed an owner of a camp site, and a municipal manager employed at another camp site. The questions were based on customer needs, service quality and dissatisfaction. The study gave us some useful aspects. The respondents told us that it was very important to the tourist providers to listen to the customer´s specific needs and to give them personal attention.

En innovation handlar i grund och botten om en förståelse och inkorporation av den komplexa kreativiteten i en innovationsprocess. I denna studie har sex centrala kärnvärden kring den upplevda kreativiteten tagits fram med hjälp av semistrukturerade intervjuer från tio respondenter. Utifrån en fenomenologisk ansats har dessa kärnvärden utvecklats från begreppen kreativitet och innovation. Inom kreativitet var ? relatera, förändra och kommunicera ? centrala begrepp för respondenterna.

Syftet med uppsatsen var att studera den information finansiella institutioner förmedlar gällande företagens arbete med innovation. Fem stycken globala banker inom området global custody valdes att studeras. Med utgångspunkt i tidigare teorier om företags arbete med innovation och genomlysbarhet studerades företagens information gällande innovation. De teorier som användes gällde företags genomlysbarhet samt tidigare forskning om hur banker arbetar med innovation. Källorna var företagens årsredovisningar för år 2007 samt företagens hemsidor.

Syftet med detta arbete är att beskriva hur innovationsprocessen ser ut bland företag inom den gröna näringen. Vidare att ta reda på är hur idéer sprids mellan företag och organisationer samt vilka hinder som finns för att en idé skall bli en innovation..

Technology based self-service (TBSS) used in supermarket self-scanning checkouts is a relatively new phenomenon in Sweden. Studies on TBSS as a self- checkout device have been formerly carried out but with focus on the customer perspective. The authors therefore saw a challenge in covering the self-scan checkout concept, from a company perspective. The purpose of this research paper is to investigate, through a management perspective, the changes brought about by implementing an innovative TBSS system in Swedish supermarkets, and its effect on the competitiveness of the company. This is done by presenting and linking the theoretical framework and empirical study in the research.

Customer information is to be seen as an essential part in service development. The company should be aware of how their customers experience their services. The company can get access to customer information through complaints from their customers. All information obtained from the customers is not possible to use when developing new and existing services. The information has to be analysed before it is possible to use it for service development.This paper describes if Scandinavian Airlines (SAS) uses their customers as a source of knowledge when developing new and existing services and in that case how.