Tjänstekvalitetens betydelse för turistföretag
Our purpose with this thesis was to study how tourism providers deliver quality to their customers. We chose to carry out two case studies where we interviewed an owner of a camp site, and a municipal manager employed at another camp site. The questions were based on customer needs, service quality and dissatisfaction. The study gave us some useful aspects. The respondents told us that it was very important to the tourist providers to listen to the customer´s specific needs and to give them personal attention. If a customer is dissatisfied the company must do something immediately to make the customer satisfied. However, the result also showed that the tourism sector tries to satisfy their customer by listening to their desire.