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5634 Uppsatser om Customer perspective - Sida 56 av 376
Underlag till marknadsplan för Fico Store
Syfte: Syftet med denna uppsats är att utveckla ett underlag till en marknadsplan för klädbutiken Fico Store som ska ligga till grund för ett försök att öka konsumtionsnivån hos de befintliga kunderna, som infattas av både stamkunder och sällankunder.Metod: Vi har valt att använda oss av både en kvalitativ metod i form av en intervju samt en kvantitativ metod i form av en enkät. De har tillsammans redovisats i empirikapitlet i form av text och diagram efter att materialet kodats och bearbetats. Analyser har gjorts löpande i empirikapitlet och i strategikapitlet där empiri har ställts emot teori.Resultat & slutsats: Tydlig positionering och arbete med kundrelationer är av största vikt för en mindre fristående butik. Vår studie visar också att det är svårt att rikta sig mot en viss kundgrupp då samma kläder kan falla många i smaken oavsett ålder. Val av sortiment påverkar i hög grad hur butikens positionering uppfattas.
Utveckling av inkontinensprodukt
Together with Attends in Aneby a thesis of 15 ECTS (credits) have been undertaken. The assignment was to develop a new incontinence product for single use. Users of the product value comfort, flexibility, softness, comfort and a discreet product. Users are for individuals with incontinence problems that usually receive the products via prescription. The product must also have an attractive price and good quality from the purchase / originator's perspective.Currently there are two models that Attends supplies, which the project intends to develop, (Slips / Briefs and Pull On's).
En Elektrisk Kris : En studie om en kommun och dess lokala aktörers krisförberedelser vid ett omfattande elavbrott
Title: The mortgage limitation and its impact on the mortgage marketLevel: Final assignment for Bachelor Degree in Business AdministrationAuthor: Mattias Arnkvist and Magnus Vitasp PerssonSupervisor: Lars SteinerDate: 2011 ? MayAim: We have conducted this report to find out what effect the mortgage limitation has had on the mortgage market since its introduction in autumn 2010. The mortgage limitation has both before and after the introduction been a topic of discussion as it affects many and above all makes it diffucult for certain customer groups.Method: This report was written by a qualitative method. The report uses qualitative and quantitative data. The quantitative data we have in the report are printed literature in books, articles and journals as well as data taken from Internet.
Hur skapas en effektiv riskhantering? : En studie av telekomoperatörer
Background: As companies are operating in more globally and complex environments, the need for risk control is accelerating. In an ever-changing environment, companies cannot merely focus on traditional risks, which include financial and insurable risks. To maintain competitiveness, companies need to extend their risk management to include all risks, traditional as well as operational and strategic risks. Purpose: The purpose is to describe and position risk management for Telecom operators, in comparison with the risk management literature, with regards to structure, processes, learning process, visions and benefits. In addition, our aim is to link risk management perspectives with the different strategies for knowledge management.
Customer Relationship Management Success factors for Insurance Companies in a B2B perspective
Bakgrund: Studien tar utgångspunkt i den nya kursplanen för matematik där matematikens användning i olika sammanhang och vardagen betonas tydligare än i den förra kursplanen (Skolverket 2011a; Skolverket 2011b). Elevers sjunkande matematikprestationer är en pågående problematik (se. t.ex. TIMSS 2007) och förhoppningar med denna rapport är att lyfta en bredare syn på matematik och därmed skapa motivation för eleverna. Ambitionen är att framhäva en matematikundervisning som anknyter till vardagen och elevernas erfarenheter.Syfte: Syftet är att undersöka hur elever i skolår tre uppfattar matematik.
Mötesplatsen att kunna träffas på. En studie om en mötesplats ur arrangörsperspektiv och brukarperspektiv.
Mötesplats för alla är konceptet för Mötesplats Ljungdala, som är en mötesplats öppen för alla oavsett bakgrund. Syftet med studien är att öka förståelsen för fenomenet mötesplats, dels ur arrangörsperspektiv och dels ur brukarperspektiv. Studien fokuserar på hur mötesplatsen diskuteras som en del av fritiden och på vilket sätt personal och besökares uppfattningar kring mötesplatsen kan förstås och diskuteras utifrån meningsskapande. Kvalitativa intervjuer med personal och besökare utgör det empiriska materialet i studien. Mötesplatsen diskuteras främst genom spontana möjligheter och organiserade aktiviteter där de organiserade aktiviteterna i den här studien visar tendens på att vara det som motiverar besökare till att ta del av det som mötesplatsen erbjuder.
Mötesplatsen att kunna träffas på. En studie om en mötesplats ur arrangörsperspektiv och brukarperspektiv.
Mötesplats för alla är konceptet för Mötesplats Ljungdala, som är en mötesplats öppen för alla oavsett bakgrund. Syftet med studien är att öka förståelsen för fenomenet mötesplats, dels ur arrangörsperspektiv och dels ur brukarperspektiv. Studien fokuserar på hur mötesplatsen diskuteras som en del av fritiden och på vilket sätt personal och besökares uppfattningar kring mötesplatsen kan förstås och diskuteras utifrån meningsskapande. Kvalitativa intervjuer med personal och besökare utgör det empiriska materialet i studien. Mötesplatsen diskuteras främst genom spontana möjligheter och organiserade aktiviteter där de organiserade aktiviteterna i den här studien visar tendens på att vara det som motiverar besökare till att ta del av det som mötesplatsen erbjuder.
Kvinnlig könsstympning eller omskärelse. En litteraturstudie om sjuksköterskors behov av kulturella kunskaper i mötet med omskurna eller könsstympade kvinnor.
Sweden, being a multicultural society, has an increased need for transcultural care. The purpose of this literature review is to provide, through Madeleine Leinger's Culture Care-theory and her Sunrise model, a greater knowledge to nurses and to other professions within the health care units in meeting with circumcised or genitally mutilated girls or women. The result is based upon two scientific dissertations and nine scientific studies. It emerged mainly the etic (outsider) perspective. To underline the emic (insider) perspective, pure literature and fiction have been used.
Returhantering vid LensLogistics AB: en process- och
flödesutredning för förbättringar
Return handling is often regarded as a slow and complex process. Studies have shown that it is not unusual for a return to cost up to nine times as much as a standard outbound delivery. An efficient return handling process is therefore essential to all competitive companies dealing with logistics. This report investigates, analyzes and gives suggestions on development with the purpose to improve the return handling process at LensLogistics AB in Kista, north of Stockholm, Sweden. The study has been conducted from a deliberately practical point of view in order to suggest improvement suggestions possible to implement and thereby change the entire return handling process.
Transportbranschen : Miljöanpassning utan negativa företagsekonomiska konsekvenser, är det möjligt?
This paper is about how transport companies in the future will be able to adapt their activity to an environmentally sustainable development without the effect of negative company economic consequences. Today, the environmental threat is a global problem and knowledge about that effluent of carbon dioxide have a negative impact on the climate is generally known. A transport system that works well is important for Sweden, but the sector has a negative impact on the environment. Regulation and legislation for increased environmental requirements often meets resistance and fear that the work will be hampered by increased costs for environmental work that can lead to an international decrease in competitiveness. The transport companies have outside pressure from the society to do something about the environmental issue, however the companies? customers are not ready to pay a higher price for environmental work.
Det medeltida Fårö - en studie av en ödegård utifrån ett genusperspektiv
The aim of this study was through applying a new perspective reach the people who during medieval time lived and worked on the farm. On the basis of my previously study and a gender perspective this study have compared general literature with local and then interpreted the farm from a local context. The questions raised here concerns division of work and spatial distribution on the farm as well as local impact on gender constructions.This study resulted in interesting problems within the archaeology itself but also in significant details about the farm. No gender restrictions could be seen in the houses except in Hus 1 were a smaller space, which probably used as storage or a workshop had been restricted tomales. Instead the buildings social space mainly consisted of a mixed gender environment.
Skönlitteratur ett läromedel? : - Sju författare och en litteraturpedagog resonerar om skönlitteraturens betydelse i skolan
The essay concerns the role of fiction in school. The research questions is; what is ?readable?, what does the authors think of teacher's task to develop students' literacy skills through fiction and how do the authors think of the teachers' task of using fiction in school. The questions give a basis that describes the role of fiction in school today based on the authors' perspective. We have chosen to use the open surveys as a method.
Motion mot depression. En litteraturstudie om fysisk aktivitet somhälsofrämjande intervention för personer med depression
The purpose of this study is to investigate the effect of physical activity for people suffering from depression and which nursing interventions nurses can do to make this patients start to exercise. The method used, is a review of articles from Ci-nahl, Cochrane, Elin, PsycInfo, Pubmed and Science Direct, which were analyzed according to Polit och Hunglers criteria for scientific research. The result from the nine studies shows that physical activity has an antidepressive and anxiety reduc-ing effect. Interventions emerged is supporting, encouraging, activating and teach-ing about physical activity as health-promoting measure. Conclusion: Nurses can as an intervention introduce exercise as complementary treatment for people suffering from depression.
Inkludering av barn med särskilda behov : En intervjustudie om fyra pedagogers resonemang om sitt arbetssätt för en inkluderande verksamhet
The purpose of this study is to gain insight of four preschool teacher?s perspectives and reasoning in two different local if they working to counteract exclusion. The questions this study assumes are: How does the teachers in preschool reason about how they working against exclusion of children with diagnosis in the free game, if there are? How does the teachers reasoning about their methods and personal strategies they uses to include children with diagnosis in the free game, if they are excluded? How does the teachers reasoning about the diagnosis effect of these children?s social interaction with other children if the diagnosis became their identity? The method in this study to collect material about the teacher´s perspective on the subject is semi-structured interviews. The collected material has been analyzed and interpreted from a socio-cultural perspective.
Laserskärning i Sverige : ? tekniken, marknaden och hur de utvecklas
Laser for material processing possesses a number of advantages which mean that it has been and will be an important component for a wide range of industries' future development. Cutting materials processing is the dominant use of laser technology and has revolutionized the manufacturing industry. The aim of this thesis is to describe the principles of metal cutting by laser, how laser cutting is applied in practice and to identify how Swedish companies are using laser cutting. For the theoretical and technical description of laser cutting literature studies are the primary source of information. The empirical basis for the mapping of the Swedish industry for laser cutting is grounded on a survey; this includes Swedish companies that use laser cutting in their production.