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5634 Uppsatser om Customer perspective - Sida 55 av 376

Grov vårdslöshet : om friskrivningens yttersta gräns på det materiella tjänsteområdet

Our purpose with this research is to highlight that there is a scope for increased value creation in the experience room during concerts, and how value-enhancing strategies can be a competitive advantage for different venues. In our investigation of this we have worded the following research question: How is the perceived customer value affected during a concert in the experience room and its physical environment? With the background in this question we have identified three key concepts that we believe are the influence of the total concert experience which are; sensory experiences, interaction and identity. From these concepts we have drafted a number of propositions to test the reality by our empirical data collection. .

Inkludering eller exkludering. : En attitydsstudie av lärares syn på inkludering.

In this study the overall aim is to find conditions for greater inclusion of pupils with SEN in X county by investigating teachers' attitudes and views on inclusion. What are the variables that may affect teachers' attitudes towards inclusion. The variables that will be studied include gender, workexperience, what age of students teachers work with and teachers' subjectknowledge. It is based on a system theory perspective with a pragmatic approach to explore how groups of activities involving or affecting each other. It is a quantitative study with a surveys selected as the method.

Flickor ? identitet ? alkohol : en kvalitativ undersökning på Maria Ungdom om flickors identitetsskapande i relation till problematisk alkoholkonsumtion, ur ett behandlarperspektiv

The objective of this study was investigating social worker?s perspective of how alcohol consumption can affect, and what elements in the social environment that may be of significance for, alcohol consumption and development of identity. The questions at issue were: Do social workers experience any positive effects from alcohol consumption in 16-17 year-old girls with problematic alcohol consumption and what influence do the effects have on self esteem, self image and development of identity? What do social workers experience are the negative effects from alcohol consumption on self esteem, self image and development of identity? How important do social workers find the social environment and how do they believe the social environment affect the alcohol consumption and development of identity? This was investigated with a qualitative approach from a social worker?s perspective, hence social workers were interviewed. The study?s theoretical basis was Symbolic Interactionism and Erikson?s theory of Psychosocial Development.

Den trojanska bloggen : Bloggreklam, en effektiv marknadsföringskanal?

Purpose  The purpose of this paper is from a consumer perspective analysis whether or not blogs are affecting a customer?s purchase behaviour to a larger extent compared to traditional marketing methods through TV commercials. Additionally, within the scope of this try to identify the type of consumers that are more influenced to a purchase decision by blog contents compared to others.Methods Through a quantitative approach this study will examine the effectiveness of advertising in blogs. A survey was used in order to collect data where the respondents corresponded to the population in Sweden in the ages 15-79. Initially the size of the blog audience was estimated and thereafter it was examined how many of these that were affected towards a purchase decision by blogs.

Livscykelanalys: Pelletspanna från kvänum energi

This study will identify the environmental impact in terms of carbon dioxide for a boiler house on behalf of Kvänum energi. The boiler central consists of a main building, which in turn contains multiple components such as boilers, pipes, etc, the boiler central uses pellets fuel. It also includes a silo and an ash container. The total weight of the boiler is about 63 tons. Each boiler has an output of 600 kW; the central includes three boilers with room for a fourth if necessary.

Lära om eller från islam? : ? om möjligheterna att använda muslimska hemsidor i religionsundervisningen i den svenska skolan.

In a Swedish classroom today there will be students with different ethnicities, world views and religious beliefs.  The students will be taught religion through a non-denominational education, where as a teacher you are meant to be objective, open-minded and fair in the representation of different traditions. This representation is colored by the outsider-perspective and the students then learn about religion from a party which is not involved in the religion being taught. This essay discusses how to balance the outsider-perspective in religious education in the Swedish school with insider-voices. More specific, the use of Muslim websites when teaching about Islam.The material this essay studies are three Muslim websites: al-islam.se, islaminfo.se and islamguiden.se. In order to make a didactic analysis of the websites, they are compared to a standard Swedish textbook.

Det kompetenta barnet  : En undersökning om pedagogers syn på sin roll i mötet med det kunskapande barnet

 Purpose: The purpose with this study is to investigate how preschool teachers understand the concept the competent child and in what ways this understanding affects their role in children?s learning. Question at issue: What perspective on children do the contributing educationalists have? How do they define a competent child? Do such children exist and if so, are they always competent in all situations? What is the educationalists perspective on learning and knowledge? What is the preschool teacher?s view of their role as educationalists? What do they consider as their most important tasks?Method: To execute this study I have made a qualitative research based on interviews with eight teachers from four different preschools.Main theories: I have built the theoretical part of this study based on four different perspectives on the concept the competent child according to the philosophies of Dion Summer, Jesper Juul and Reggio Emalia. I also describe different theories about learning, knowledge and educationalists as well as the preschools role in the development of child according to different well-known scientists and researchers.Summarized conclusion: The study shows that the interviewed preschool teachers chose to interpret the concept the competent child in three ways.

Ursprungs- och kvalitetsmärkningens betydelse för konsumentens val av krukväxter : en studie om mervärdet av Mäster Gröns co-branding med Svenskt Sigill

This essay has been made on behalf of the co-operative society Mäster Grön, which is selling ornamental plants to retailers in Sweden. The aim of this study has been to find out what added value Mäster Grön gets from their co-branding with the Swedish Seal of quality. The main topic of discussion was; how much value added does this co-branding give to Mäster Gröns pot plants? Are there differences from a customer point of view in value added between a garden center and a retail store? How much weight does the costumer put on the branding when buying a plant? Does the customer know what the values of Mäster Grön and Swedish Seal of quality mean? Two questions of lesser worth were asked to the consumers about what they thought about the protective plastic around the plant, and if they were interested in getting more information about the origin as well as the method of production of the plant. The study was divided into two parts, one in which customers were observed and one where the customers answered a survey.

Genusaspekter på föräldraledighet i svenska små och medelstora företag

The main intention with this study was to explore how parents, employed in three Swedish small- and medium-sized companies, experienced their combination of work and parental leave. The investigation was carried out by a questionnaire, and the 21 participants estimated the attitude from and the treatment by mainly the management and the colleagues. The answers were analyzed both from a perspective of gender and in the aspect of high- and low utilizers of parental leave. The results showed that although both men and women generally estimated the attitude from the management and the colleagues towards parental leave to be positive, the parental leave was divided traditionally and unequally between the parents..

Det kanske är lite meningen att man ska vidga sina vyer. En undersökning om yrkesförares inställning till läsning och användning av vägkrogsbibliotek.

This Masters thesis is a study of the truck-driver profession and their use of libraries located in gas-stations and restaurants along the highways in Sweden. The reason for this interest is the positive trend that has occurred concerning men without any university education and their reading-habits, that is due to their increased interest in listening to audio books. This challenges the general opinion that this group is not particularly interested in reading literature. Questions posed in this study are: How do the truck-drivers relate to the activity of reading literature, what part does the road-libraries play, and how can the services that the road-libraries offer be improved according to the truck-drivers. The method used in the study is interviews made by telephone.

Köpbeteenden i en inredningsbutik

Syfte: Syftet med denna studie är att kartlägga kundernas köpbeteenden i en inredningsbutik, Divas Boning och att diskutera hur dessa kan påverkas och bidra till ökad konsumtionsnivå hos kunderna. Metod: Vi har valt att använda oss av både en kvalitativ metod i form av en intervju samt en kvantitativ metod i form av en enkät. Dessa presenteras var och en för sig i empirikapitlet. Analyser har sedan gjorts också uppdelat i kvantitativ- och kvalitativ data. Resultat & slutsats: Vår studie visar att det är av stor vikt att Divas Boning tydligt positionera sig och arbetar med sina kundrelationer. Vår studie visar även att valet av sortiment i hög grad påverkar hur butiken uppfattas och att det är viktigt att som mindre inredningsbutik inte bara se liknande butiker som konkurrenter utan även större kedjor.  Förslag till fortsatt forskning: Som fortsatt forskning skulle vi finna det intressant och lärorikt att studera branschen ur ett vidare perspektiv och göra en grundlig konkurrensanalys av Divas Bonings alla konkurrenter. I denna studie kan vi endast beröra köpbeteendet hos Divas Bonings kunder.

Outsourcing- vilka faktorer påverkar intressenternas förväntningar? En studie om ett förändringsarbete mellan flera intressenter i ett outsourcing sammanhang

The complex, ever growing and changing environment, requires that today's organizations are dynamic and willing to change in order to stand competitive.This awareness has made change number one priority in almost all organizations' agenda.We live in a world that is constantly changing, yet many organizations fail to change successfully. When a change occurs in complex environments with multiple stakeholders, it immediately increases the complexity and the challenges of the change process.A complex situation may arise when, for example, partial outsourcing of the corporate information system infrastructure. Two of the most difficult challenges that organizations face today is to conduct a successful change process and managing the effect of a change, such as arising expectations. It is very common for change in an organization not to achieve the desired result or that they even fail. There may be a lot of reasons for these failures.

"Den stora stygga vargen?" : En argumentationsanalys om vargens moraliska värde i vargdebatten

The purpose of this paper is to see which ethical content arguments have in the debate about wolfhunting, particularly with regard to the Svensk Jakt respective Tidningen Djurens Rätt's arguments. The method used in this paper is the analysis of arguments in which I investigate the pro and contra arguments of the four authors of the articles that I have chosen to study. I will avail myself of theories from Carruthers and Franklin. Analysis shows that the authors of the Swedish hunting above all have a ecocentric view of the wolf where it is an instrumental value for the ecosystem, and the authors of Djurens Rätt's has especially a biocentric view of the wolf where it may be an absolute value, but they can also extend to the that the wolf has instrumental value in the ecocentric perspective. The discussion has shown that Djurens Rätt's and Svensk Jakt has a common position that is an ecocentric perspective where the wolf has instrumental value, even though they believe that different actions are different law to protect the species and the ecosystem..

Studenternas bankmarknad; en förändrad studentpopulations förhållande till banker

Banks are an important institution for the economy of a society. During the later years the world of banking has changed. Several new actors have entered the market and taken over traditional bankservices as well as new ones. The way of conducting banking has changed with the event of new technology. One of the banks customer segments, the students have also been under a change.

Framtagning av ett förlängningsbart bord

This report covers the product development of a new type of extendable table for the company Karl Andersson och Söner. The company wants to expand their product collection with a new product. Karl Andersson och Söner is a well-known family company that has been located in Huskvarna since 1898, and they are producing furniture for private- and the public environment.The aim with this project is that the product should lead to increased sales, as well as expand their collection to appeal a wider audience. The work is permeated by two issues, to achieve as good results as possible. The issues will bring up how to make a table better, in terms of the competitor?s options, and how to apply a design process to develop a table that meets the markets needs and requirements.The design process of the work consists of strategically picked parts from three separate design processes.

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