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2927 Uppsatser om Customer interaction - Sida 36 av 196
Blogg som verktyg för pedagogisk dokumentation i samspel mellan två förskollärare och föräldrar.
Study: Degree project in teacher education, Advanced Level 15pUniversity of Skövde Title: Using a blog as a tool for pedagogical documentation in interaction between two preschool teachers and parents. Pages: 39 Authors: Beatrice Johansson and Ellinor Pettersson Tutor: Urban Carlén Date: HT 2013 Keywords: Pedagogical documentation, interaction, blog, communication. The purpose of this study is to examine preschool teachers? use of blogging as a tool for pedagogical documentation and the parents? participation in the blog. The study examines the interaction between the preschool and the children?s homes as well as if the use of a blog contributes to a greater insight for parents in the pedagogical activities.In the latest curriculum, there have been a point of monitoring, evaluation and development, which seems to be a goal in the curriculum that creates uncertainty among the profession, how to configure them. Therefore, we felt that pedagogical documentation would be interesting to investigate.
En fallstudie om bekräftelse i en förskola
AbstractThe purpose of this study is to answer the following questions regarding confirmation: In what ways do children seek confirmation in preschool? What are children confirmed for and how do they react to the confirmation? How is confirmation used by teachers? What do children want to receive confirmation for?The starting point for this study is based on the unique theories of Skinner, Maslow and Bronfenbrenner. The main focus with regard to Skinner?s theory (in this study) lies in reinforcement. In Maslow?s theory, the concentration is on hierarchy of needs while in Bronfenbrenner?s theory, the study centers upon interaction.
Framtidens meny för ett IT-system
The mission was to create a prototype of a menu system for the companySystem Andersson AB. The instructions were that it has to be as interesting andmodern now as in 20 years. We had to look at technology from the cutting edgeof development to make our prototype survive in the future. WindowsPresentation Foundation (WPF) was the technique we focused on. There areonly a few applications that take advantage of WPF today, but it is predictedthat WPF will be the next generation method for developing applications to theWindows platform.To make our menu visually appealing, easy to use and at the same timefunctional, we followed the clear path and guidelines that are available ininteraction design.
Läs- och skrivlärande : En studie av lärarhandledningar i svenska för årskurs 1
AbstractThe aim of this study is to find out how the central content of the compulsory school curriculum (Lgr11) is handled in three teacher?s manuals for instruction in reading and writing for grade 1, and how these consider interaction and variation in learning how to read and write. Through a qualitative analysis with a hermeneutic approach, the three teacher?s manuals in Swedish for grade 1 were subjected to a close reading. The result shows that parts of the central content of the curriculum are considered, but that it is by studying exercises and texts that these become visible.
Spelar kön någon roll? : En studie om kvinnors uppfattning om jämställdhet i World of Warcrafts värld
The object with this bachelor thesis is to illustrate if equality is present during the interaction between female and male players in the World of Warcraft with focus on the female players conception. The main question is: How does gender matter in the interaction between female and male players in WoW? This question is particularly interesting because WoW is in its own construction neutral in regards to gender in the aspect that gender does not hinder or benefit your avatar when it comes to the avatars development or possibilities. This bachelor thesis describes the views three of female WoW players and how they perceive the interaction with male players with focus on equality. The informants? personal thoughts and experiences are described.
Planering & produktionsstyrning : Lean filosofin vid produktion av asfalt
Lean is a production philosophy which is about increased resource use while meeting customer requirements. The foundation of lean comes from Toyota and their production philosophy The Toyota Way. Professor Jeffrey k. Liker has worked with Toyota's production philosophy and Lean for a long time and has created a 4 P model and 14 principles that characterize the Toyota production system (TPS), which many sources refer to.The aim of my work is to study the working procedure of asphalt projects from sales to the laid asphalt with a focus on planning and production management. The goal is to examine how the lean philosophy can be applied in planning and production to simplify the flow of asphalt projects based on Likers model and principles.
Design och utveckling av kommersielltbabypaket för blivande föräldrar
This project is implemented as a thesis at the Royal Institute of Technology in the master?s degree program Integrated Product Design and Industrial Design Engineering. The project has involved development and efficiency of a free starter package for expectant parents with useful content consisting of useful products for both before and after childbirth. Areas that have been investigated include packaging development, service design and appropriate content for the package.During the work, theory about packaging design, materials, manufacturing techniques and logistics have been processed to base the further work on. The project process has involved competitor analysis and interviews with store owners and customer surveys, that have been conducted to identify areas for improvement of the current solution.
Problem och hinder vid införande av CRM-system
I en global värld där närmaste konkurrenten bara är ett musklick bort från den potentiella kunden är behovet av att kunna marknadsföra på ett bra sätt elementärt.Försäljaren vill behålla befintliga kunder inom företaget och behovet av att göra sighörd har ökat betydligt. Detta har bidragit till att en ny marknad vuxit fram med stöd från informationssystem med funktioner som tillhandahåller möjligheten att rikta sin marknadsföring mot en speciell kund. Systemen kallas CRM-system, CRM står för Customer Relationship Management. Många större organisationer känner behovet av att införa denna typ avsystem i den egna organisationen. Kompetensen och insikten om vilka förändringar ett CRM-system innebär för organisationen är ofta mycket låg och införandet resulterar ofta i utebliven framgång.
Mobila verksamhetslokaler : En studie om marknadsvärderingar
Mobila verksamhetslokaler erbjuder flexibel lokalförsörjning som alternativ till permanent utbyggnad, eller under tiden som befintliga lokaler renoveras eller byggs om. Denna flexibla möjlighet används dock i en ganska liten omfattning på marknaden. För att öka lokalernas användning finns det därför ett behov av en marknadsundersökning som identifierar de faktorer som kunden värderar.Utredningen syftar till att få fram vad kunden värderar då han eller hon hyr och/eller använder en temporär lokal, och möjligen identifiera nya element som inte finns i marknadens utbud.För att få fram värderingsfaktorer har en litteraturundersökning implementerats och samtidigt har 13 personliga intervjuer genomförts. Intervjuer skedde med personer som använder dessa lokaler och parallellt de som tecknat kontrakt för att hyra dessa lokaler. Studieobjekt är kontor, skola och förskola..
Fastighetsmäklarens klädsel : Hur påverkar den kunden?
Real estate managers work in a hard branch with big competition and skeptical customers. For most people, buying a property is the biggest private purchase of their lives. This puts a big pressure on the real estate agent to make the process run smooth. But how does the customer know which real estate manager to choose? We have researched what effect the real estate managers clothing has on the customers? first impression and how clothing affects customers? choice of real estate agents.To answer our questions we´ve done 13 projective interviews with ten customers and three real estate agents, where we showed four pictures with the same person dressed in different styles.
Internet - en plats där du inte behöver vara annorlunda : En kvalitativ internetstudie om personer med Asperger syndrom, om svårigheter och möjligheter som de möter genom samhällets konstruktion.
This study is based on a qualitative internet research about people with Asperger syndrome and their thoughts and opinions about the difficulties that occurs in the environment outside the home and their experiences of Internet. We have analyzed Internets social influences for those with Asperger syndrome, as a consequence of the difficulties that they meet in other environments. The constructed communities in the environment outside the home and the social interaction that occurs there is not adjusted for those with the diagnosis. This leads to difficulties to be there for those with Asperger syndrome. By doing a content analysis of the assembled data from a community site on the Internet, we found out that the environment on Internet is more comfortable for those with the diagnosis in several ways.
Handelsbankens användande av CRM -Är det lönsamt?
Frågeställning: På vilket sätt används CRM av Handelsbanken och hur påverkar det bankens lönsamhet?Syfte: Syftet med detta arbete är att kunna öka kunskapen om hur Handelsbanken tillämpar CRM och för att undersöka om användandet av CRM i bankens verksamhet är lönsamt eller inte.Metod: För att svara på studiens syfte blev en intervju utförd med Handelsbanken. Ännu en anledning till varför en intervju gjordes var på grund av att det var nödvändigt för att få det primärdata som behövdes och för att förstå hur banken använder sig utav CRM. Information blev även hämtat från olika källor såsom litteratur, internet och databaser.Slutsats: Slutsatsen med detta arbete är att Handelsbanken har gynnats av att använda sig utav CRM och att fördelarna är fler än nackdelarna då det inte finns några nackdelar med Handelsbankens användande av CRM. CRM skapar alltså lönsamhet och är något som banken bör fortsätta använda sig utav i framtiden då det gynnar företaget positivt. .
Pappersfoton i den digitala eran: Hur företag kan agera vid ett tekniskt skifte
The spread of digital photography has created major changes in the previously stable Swedish photofinishing market. We investigate how companies act to survive in the face of technological change, through our research question: What strategies have actors in the photofinishing business chosen during the changeover from analog to digital photofinishing? Using a deductive method, we have conducted semi-structured interviews with 11 actors in the photofinishing business. Innovation management studies innovation from a number of perspectives, describing effects of innovations on the competitive ability of established actors, and on the value of their resources. The companies were not prepared for the speed of the change.
Utmaningar vid implementering av intern marknadsföring i fastighetsmäklarföretags verksamhet
ABSTRACTTitle: Challenges in the implementation of internal marketing in the real estate brokerage businessLevel: Bachelor, Business AdministrationAuthor: Markus BylundAnna IsakssonSupervisor: Agneta SundströmDate: 2013, MayIntroduction: For businesses to succeed and to get satisfied customers, they need to meet their expectations. The companies make promises to customers through external marketing, internal marketing needs to ensure that personnel have the tools required to deliver what is promised. Competition is increasing and hence the customer requirements have to be met. Through the implementation of internal marketing, companies can strengthen staff skills and motivation to perform a more committed and effective work, both internal and during customer contacts.Aim: The aim of this paper is to understand the implementation and the importance of internal marketing in service companies. Through our in-depth knowledge of the subject, from a theoretical and practical perspective, we will hopefully be able to convey the challenges businesses face when implementing internal marketing.Method: This paper is to achieve a greater understanding of the studied subject.
Från organisationsteori till MTO-analys? : -en fallstudie om fyra chefers arbetssituation
The background to this report is the author?s ambition to understand individuals? work situation, how it?s formed in interaction between the individual and factors in the work-setting. Such an ambition is well in line with the concept of Human-Technology-Organization (HTO), a cross-scientific approach that puts a system-oriented perspective on how human, technolog-ical and organizational factors interact within work systems.The aim of this report was to explore managers? work-situation and generate an understanding of it from an HTO-perspective by using an organizational model as a framework for an interview guide and to analyze the work situation from an HTO-perspective following the ques-tions at issue:1. How does the managers experience their work situation?2.