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4192 Uppsatser om Customer experiences - Sida 47 av 280

På bron mitt emellan : En kvalitativ studie av elevers sociala kategorisering utifrån känslorna av inkludering och exkludering i specialpedagogiska lösningar

The purpose of this paper is to find more understanding for pupils in compensatory educational situations and get an idea about how they place themselves in the social hierarchy. In my study I have interviewed four pupils with different experiences from school with the common denominator of being placed in a special class during some hours of the week. The purpose of this placement is to get them to achieve better results in various subjects depending on their grade but this also means a social separation from friends in the ordinary class and this doesn't correspond well with the democratic idea of "one school for all".What I found was that these pupils categorize themselves different from each other and while two of the pupils find themselves very included in the school's social network the remaining two had problems functioning satisfactory in a social matter according to their own liking. The feeling of exclusion though can not be connected to their participation in the special class but rather to their earlier social experiences..

En studie kring migrationens betydelse för unga somaliers identitetsskapande i Bristol

The Somali community is relatively new in the UK and the majority of Somalis in Bristol are living under poor conditions in deprived areas. According to literature and research relevant for this study ethnic identity seems to be of more importance when threatened by environmental or social changes, such as experiences of migration. Young people are more exposed to such a process of identity construction. The aim for this study was to get a more profound understanding for the significance of migration for young Somali people?s identity formation in Bristol.

Chaufförsutbildning-en nödvändighet?

Detta examensarbete undersöker om det behövs en chaufförsutbildning för nyanställda inom transportbranschen med avgränsning till Poståkeriet och vad som bör ingå i en sådan. Arbetet tar också upp vikten av kunskap inom kundrelationer för chaufförer och företaget. Det finns även ett förslag på upplägg för en utbildning samt en stödlista för utbildande chaufförer..

?Man blir specialist på sitt barn" : En studie kring hur sex föräldrar till barn i behov av särskilt stöd upplevt kontakten med förskolan

The purpose of this study is to increase understanding of how parents of children in need of special support have experienced their interaction with the pre-school. Our three main areas of interest were to investigate how several parents experienced their contact with the pre-school, if there were any experienced factors that had played a part in the contact with the pre-school and if we could conclude anything about how the curriculum had been followed in these cases, with assistance of the parents? experiences.Our study is qualitative and we chose to interview six parents. We both participated in all of the interviews. The theoretical base of this study is rooted in the phenomenological theory and we also used the framework factor theory to complement our analysis.One of our conclusions was that the parents expressed so many different experiences that we decide not to try compare them in general.

Balansen mellan kundernas krav och företagets förmåga att leverera rätt produkter vid rätt tidpunkt. : En fallstudie av Clas Ohlsons efterfrågestyrning.

Background: Today?s market offers customers many more possibilities to choose than before. With that the customer?s requirements on the company have become higher, products of the best possible quality to the less possible price when the customer demands them,specially concerning seasonal products that become out of date when the seasontime has finished.In the recent years the Supply chain management technic has gott attention because of its succesfully way to integrate the companys business processes. Demand Management is an important part of that technic since demand management is dealing with managning thedemand, with the pourpose to find the balance between supply and demand.

Att åka berg- och dalbana : en resa från barndom till vuxenliv med fyra vuxna barn till missbrukare

The aim of this degree project is to find out how people who have grown up in families with addiction problems have experienced their childhood and how their adult life has been affected by this. With the help of qualitative interviews with four grown up children to addicts, knowledge has been gained about what was experienced as problematic during childhood, what was beneficial and compensatory as well as how they feel today. The results have shown that their childhood was affected by a deficiency in the ability to parent, weak networks, adjusting, responsibility, a feeling of being left out and few positive experiences. Factors that have been protective are: important people, interests as well as attitude. In adult life many habits from childhood remain.

Kundrelationer på Internet : en utveckling av Skandias webbplats

This study is made in cooperation with the insurance company, Skandia. Skandia is a part of Old Mutual group?s Nordic division and is one of Swedens largest insurance companies with a total of 1.9 million customers. The company offers traditional life assurance, unit-linked insurance, private healthcare insurance and banking services. Insurance companies such as Skandia operate in a highly competitive environment.

Läsundervisning på mellanstadiet : En studie om svensklärares arbete och förutsättningar att stimulera elevers läsglädje

This thesis aims to study how teachers develop pupils' motivation to read. Using qualitative interviews, three Swedish middle school teachers describe their experiences regarding pupils' motivation to read. They comment on how they attempt to stimulate motivation and the conditions and circumstances they experience while carrying out their work. As a basis for the teacher interviews, their pupils completed a web based survey about how they value reading as an activity and how they see themselves as readers. An analysis of the interviews raises several issues for discussion: pupils have different needs, good readers are described through their abilities, not through their experiences or reading habits, and teachers feel they can be limited to implement the teaching they think is necessary to promote reading abilities.

Kontroll i fastighetsbranschen. En kvalitativ enfallsstudie om kvinnliga och manliga chefers upplevelser av kontroll p? arbetsplatsen

This essay aims to examine managers experiences of control at the workplace within the property sector, and how these experiences differ between female and male managers. This study is a qualitative single case study that intends to offer a deeper understanding of a unique case and uses an abductive method approach. The essay is based on two main theories, Foucault?s (2003) theory of control and the gender system of Hirdman (1988, 2001) and is supplemented by previous studies of the modern workplace. The study is based on eighteen semi-structured interviews that aims to capture the participants personal experiences regarding control at the modern workplace, and the norms, surveillance, hierarchies, and self-discipline that make up this control.

Produktionsstyrning av cylinderbricka : För Atlas Copco, Tierp.

The component workshop at Atlas Copco inTierp intends to reduce the costs inorder to increase their competitiveness.This thesis examines how the productionmanagement around cylinder washersshould be managed in a way that meetsthe customer needs. The customer to thecylinder washer is Atlas Copcos assemblydepartment in Tierp.The purpose of this thesis is to providean alternative way of managing theproduction. A chapter of theory is addedto give the reader an insight ofdifferent types of production managementsystems as well as the underlyingknowledge needed to get a better readingexperience. An introduction of kanbancan in theory help Atlas Copco in thedirection they strive. It should beclear how the purpose of this thesisaffects the cost for the componentworkshop and also how it relates to thecurrent production.

Utvärdering av mjukvara inom processindustrin

This study is an evaluation of the runtime watch function in a OEE software, knownas ProTAK. OEE stands for Overall Equipment Effectiveness, it?s a way to measurethe factories process efficiency. The runtimewatch function allows the user to setup and monitor certain critical objects that are of importance for the pulp and paper process at the mill. The data from the runtimewatch can be correlated towards the suppliers specification for the components.

Dans som utställningsobjekt : Upplevelser och erfarenheter av tid och rörele i Dansmuseets permanenta utställning

This essay concerns dance as an exhibition object by examining the permanent exhibition at The Museum of Dance in Stockholm, Dansmuseet. Due to its dependence on the temporality and movement of the lived body, dance does not easily lend itself to being exhibited in a traditional exhibition display; and since the live dance performance itself is ostensibly absent at the exhibition display, other means of representation must be relied upon in order to evoke the exhibition visitors? experiences of time and movement as well as the feeling of dance. Starting from a phenomenological first-person perspective, as an exhibition visitor, I present three ways in which such experiences may come about. The cross-section of the experience evoked and the means that trigger them are intermedial, spatial, and performative taking their departure in the visitor?s pre-understanding of dance..

Bomullens nya ansikte ? Kan man finna ett material som kan agera substitut till bomullen för producenter inom yrkeskläder?

Syftet med undersökningen är att undersöka, beskriva och analysera kring hur vida det finns ett bra substitut till bomull. Undersökningen kommer att belysa hur marknaden ser ut i dag och vilka material som används. Vidare utreds parametrarna funktion, kundnytta och hållbarhet, som kan komma att spela roll i valet av material för producenter av yrkeskläder. I dagsläget finns det inget solklart val av material som skulle kunna mäta sig med bomullen gällande de parametrarna som uppsatsen tar upp. Vad man väljer att använda istället för bomull beror mycket på hur företagen väljer att fokusera gällande just funktion, kundnytta och hållbarhet.

Anst?lldas drivkrafter: Vad motiverar dem att stanna kvar inom F?rsvarsmakten och p?verkas detta av Nato?

This essay aims to examine managers experiences of control at the workplace within the property sector, and how these experiences differ between female and male managers. This study is a qualitative single case study that intends to offer a deeper understanding of a unique case and uses an abductive method approach. The essay is based on two main theories, Foucault?s (2003) theory of control and the gender system of Hirdman (1988, 2001) and is supplemented by previous studies of the modern workplace. The study is based on eighteen semi-structured interviews that aims to capture the participants personal experiences regarding control at the modern workplace, and the norms, surveillance, hierarchies, and self-discipline that make up this control.

Branding och Event Marketing : en studie om kunders imageuppfattning av svenska möbelproducenter

This essay describes the Swedish furniture business and its strong competition between domestic and foreign producers. As the demand on higher development speed grows stronger, alongside a fierce competition between the companies, long lasting and unique qualities such as customer relations and strong brand names become crucial. Nowadays many furniture producers chose to sell their products through retailers and they therefore miss out on invaluable direct contact with their customers. Consequently, this means that they lack the perquisite to build relations or more importantly, to communicate their brand.To illustrate the problem a case study and a survey have been carried out. The study compares the strategic marketing works between producers who have own concept stores and those who uses retailers.

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