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1737 Uppsatser om Customer Satisfaction - Sida 52 av 116
?Bara jag blir smal så blir jag lycklig? Livstillfredsställelse, kroppsuppfattning och självkänsla efter Gastric Bypassoperation
I denna studie undersöktes hur 291 individer som genomgått en Gastric Bypass för mer än två år sedan skattade sin psykosociala hälsa. Syftet med studien var att undersöka samband mellan den psykosociala hälsan och hur länge respondenterna hade varit opererade, eventuell viktuppgång samt hur länge i livet respondenterna haft obesitas. Mätinstrumenten som användes var Satisfaction With Life Scale (livstillfredsställelse), Social Physique Anxiety Scale (social kroppsångest) samt Rosenberg Self- Esteem Scale (självkänsla). Resultaten visade att ju längre tid det var sedan patienterna opererades samt ju mer patienterna ökade i vikt, desto lägre skattades den psykosociala hälsan. Vidare skattade de patienter som varit obesa hela livet, högre social kroppsångest jämfört med patienter som rapporterade att de haft perioder i livet som normalviktiga..
"Det som inte dödar stärker" : Tidsperspektivets betydelse för effekter av att känna empati
En tidigare studie har visat att negativa effekter av att känna empati är övervägande på kort sikt medan positiva effekter är övervägande på lång sikt, gällande psykiatripersonal. Med den aktuella studien avsågs att undersöka huruvida liknande tendenser finns hos en generell population. 253 högskolestudenter deltog, och i en mellangruppsdesign besvarade hälften en enkät belysande upplevelser på kort sikt medan den andra hälften besvarade en likadan enkät belysande upplevelser på lång sikt. Resultatet visade att empati har olika effekter beroende på tidsperspektivet även för människor generellt, i form av mer positiva effekter på lång sikt. Denna effekt återfanns bland såväl kvinnor som män, och bland yngre såväl som äldre.
Is big that big? -En studie om hur banker använder bid data i sin kundhantering
Bakgrund och problemdiskussion: I takt med att vår omgivning blir mer digitaliserad skapasvarje dag, timme och sekund allt mer data. De stora datamängder som skapas går underbenämningen ?big data? och kan förklaras som stora datamängder som överskrider kapacitetenför vad ett vanligt databassystem kan hantera. Genom big data kan företag få ökad informationoch kunskap om sina kunder och därmed få ett bättre underlag till sina Customer Intelligencelösningar.Big data är på många sätt lovande men det kvarstår en del utmaningar, bådeaffärsmässiga och tekniska innan det kan anammas fullt ut. Arbete och hantering av data tar idagupp cirka 7-10 % av bankers rörelseresultat och frågan är hur de skulle kunna utvinna och lagradenna data på ett effektivt sätt.
Det vårdande mötet i hemmet
Home care services have had, and will have a major imortance in the future.
More people will be using home care services as a consequence of political
strategies but also as an effect of caretakers own wishes. The purpose of this
study was to illuminate the factors that are significant for a successful
encounter between a caretaker and a caregiver. The study is made as a
qualitative analysis of litterature. The data collection was based on Polit and
Hungler's model of information retrieval and the data analysis on Graneheim and
Lundman's model of analysis.
Att möta sorg i arbetet : En kvantitativ enkätundersökning över begravningsrådgivare anslutna till SBF (Sveriges Begravningsbyråers Förbund).
This quantitative survey aims to highlight the impact of the meeting with the grief for customer advisers and representatives of funeral homes connected to the SBF (Sveriges Begravningsbyråers förbund). It also aims to demonstrate any differences between the sexes on this subject. Issues include: How does the person experience expectations and requirements in relation to their professional role? Does the person experience a personal impact due to the encounter with grief and death in their profession, in what way and to what extent? What consequences does the expectations, reactions and the possible impact result in for that person? What conditions does the person have to help cope with the professional role? Is there a gender difference in this experience? The theory base, which consists of theories taken from The Managed Heart: The commercialization of Human Feeling by Arlie Hochschild (2003) and descriptions taken from Yrke: begravningsentreprenör. Om utanförskap, döda kroppar, riter och professionalisering by Anna Davidsson Bremborg (2002), has been fundamental in both the preparatory work and the analysis.
Work-life balance : Motivation som personlighet kan predicera upplevelsen av hur arbetslivet påverkar privatlivet.
Syftet med detta examensarbete var att undersöka vad som motiverar de som volontärarbetar inom fritid och hälsa samt att se om motivationerna skiljer sig beroende på tid som volontär. En webbenkät med frågor tagna från Volunteer functions inventory (VFI) och Basic need satisfaction at work scale (BNS) skickades ut till 220 volontärarbetare för att få svar på frågorna: Vilka motivationsfaktorer är bäst uppfyllda hos volontärarbetarna och förändras dessa över tid? Resultatet visade enligt VFI att Värderingar, det osjälviska hos människan, Förståelse, viljan att söka nya kunskaper, och Förstärkning, egenutveckling, har högst värden hos volontärerna. Vad gäller BNS så visade resultatet att Kompetens, förståelse för och delaktighet i sin omgivning, var bäst uppfyllt följt av Samhörighet, upplevelsen att tillhöra en viss social miljö. Enligt VFI har tiden som volontärarbetare inget samband med motivationsfaktorerna medan BNS visade att alla faktorer minskade men motivationsfaktorn Samhörighet sjönk mest.
Global Price Management ? Incentives for Implementing an IT-based Price Management System
Problem discussion: Syncron experience a challenge in realizing the full market potential of its newly developed IT-based price management system, Global Price Management (GPM). The system has already been implemented and is currently running with success within the IT-structures of the first customer. The fact that the development of the system has been initiated by a customer, and thereby has left Syncron oblivious of the real underlying drivers and incentives for the development, is part of the problem. Understanding the customers? incentives for developing their pricing process thus reducing the application uncertainty is a good starting point.
Framtagande av ställbar krok för hängränna
The purpose of this project was to design an adjustable gutter bracket for Lindab Profil AB. Lindab currently manufacture a gutter bracket that is adjustable in angle, however, this model has some drawbacks. One of it´s shortcomings is that it is somewhat difficult for the customer to mount. Another problem with Lindab?s current model is that the design makes manufacturing unnecessarily complex. The new gutter bracket, that we have constructed, does not have these problems. It is adjustable for different roof pitches.
Det vårdande mötet i hemmet
Home care services have had, and will have a major imortance in the future. More people will be using home care services as a consequence of political strategies but also as an effect of caretakers own wishes. The purpose of this study was to illuminate the factors that are significant for a successful encounter between a caretaker and a caregiver. The study is made as a qualitative analysis of litterature. The data collection was based on Polit and Hungler's model of information retrieval and the data analysis on Graneheim and Lundman's model of analysis.
INVASION DIREKTMARKNADSFÖRING
Direct marketing is an area within marketing that is growing rapidly. Many companies has realised the benefits of using direct marketing, such as receiving direct response from customers and gaining a better customer relation. The growth within direct marketing means that traditional mass marketing today face harder competition than ever.
This thesis examines and look in to three well recognised Swedish companies use of direct marketing. Our main purpose is to establish how companies spend their marketing budget between direct marketing and traditional marketing activities.
Sjuksköterskans hantering av daglig stress i arbetet - en litteraturstudie
The aim of this study was to describe how nurses cope with their daily stress at work. A literature review was made to answer the research question, data was gathered from two databases; Academic Search Elite and Medline (via Pubmed). The result which was based on 20 scientific articles showed that nurses used problem-focused and emotional-focused coping strategies to deal with the stress at work. Most of the nurses used emotional-focused coping strategies by practise some kind of physical activities, avoid and take distance from the problem. Using these strategies was negative correlated with burnout and psychological health.
Intern marknadsföring inom hotellbranschen: en fallstudie av två hotell
The purpose of this thesis was to illustrate the use of internal marketing in the hotel industry. It was decided to conduct a case study on two hotels in the same region, Quality Hotell Statt and Pite Havsbad. The case study is based on personal interviews with the managers of each hotel, who have the ultimate responsibility of the internal marketing work. The research questions were based on why the hotel industry work with internal marketing and how the hotel industry work with internal marketing. The study showed that the hotel industry work with internal marketing on daily basis to get low employee turnover rates, increased employee job satisfaction and high quality services.
Grön marknadsföring i detaljhandeln
The purpose with this research is to examine how the green marketing in retail trade can be developed in order to promote the eco-labeled products closer to the consumer.The method for the survey includes interviews with managers of a few retailers and their customers in the industrial sector. The purpose with the interviews was to produce the retailer and the customer?s perspective of products with eco-label on.The research is limited to the region of Västra Götaland.The results from this research indicate that there is a lack of communication between the retailer and the consumer. The consumers don?t think that the product is available.
You play, we?ll watch ? a study about e-sport consumption and community
Title You play, we?ll watch ? a study about e-sport consumption and communityAuthor Simon KarlssonSemester Spring 2012Tutor Malin SveningssonNumber of pages 67 (1 appendix)Aim The study aims to explore the motivations and needs behind e-sport consumption and the possible identity construction it entails.Method Qualitative methods: interviews and participant observations.Material Ten interviews with individuals from the barcraft community in Gothenburg, Sweden. Ethnography studies from four locations in total for the e-sport tournament GBG E-sport Open: three from qualifiers and one from the finals.Main results E-sport consumption proved to fill a variety of needs. Affective: To be entertained and experience emotional satisfaction. Social integrative: to connect with friends and other viewers.
Företagsvärdering i praktiken : Hur bör en säljare agera vid företagsöverlåtelse?
It is important to understand the process of appraisal of a business in order to establish its value. The purpose of our thesis is to establish which methods and models are used when evaluating a business and investigate the factors that may affect the value and price tag of a business. We have used a qualitative approach by conducting both indepth interviews and a survey as well as reading literature within the field. The main conslusion in our findings is that the common practice of discounted cash flow is widely used when bestowing a monetary value for a business, and in order to raise the value a well established customer relationship was the single most important factor. As far as lowering the value, the answers were of such a wide spread that a single factor could not be attributed.