I en bank möts oftast kunder av kölappsapparat och får därefter sätta sig i väntan på sin tur att bli betjänad av en bankrådgivare. Ett alternativ till detta är att använda en kundvärd för att ytterligare påverka kundens känslor och tillfredsställelse. Söderlund och Rosengrens (2008) studie visade att en anställds leende kan påverka en kunds nivå av tillfredsställelse efter besöket men också känslorna av glädje och upprymdhet (Mehrabian & Russel, 1978). Studiens syfte är att beskriva hur en kundvärds emotionella (leende kundvärd) respektive professionella (icke-leende kundvärd) bemötande påverkar kunders nivå av kundtillfredsställelse på en bank. Swedbank i Karlstad har idag en kundvärd och dennes påverkan skall beskrivas med användning av en kvantitativ enkätstudie.Kundernas nivå av tillfredställelse visade sig påverkas positivt av ett emotionellt bemötande.

Redan under hösten 2007 började den finansiella oron sprida sig på finansmarknaden. Detta medförde att den finansiella sektorn fick svårare att finansiera sin verksamhet. Under krisperioden fick staten gå in med likviditetsstöd för att rädda bolaget Carnegie & Co. Carnegie & CO:s situation komplicerades av Finansinspektionens tillbakadragande av tillståndet att bedriva bank. Denna krisperiod i Carnegie & CO gav oss frågan om vi genom årsredovisningen kunde se att dem skulle hamna i kris.Vi har genomfört en fallstudie där vi har haft ett hermeneutiskt förhållningssätt.

Worldwide consumption of cheese has increased over the years. The average Swede consumes somewhere around 20 kilograms of cheese per year, which is an increase of a 100 % over the past 50 years. One of the most popular kinds of cheese during the past decades is mozzarella, due to its? use as pizza cheese. Flavor and consistency differ between the traditional kind, made out of buffalo?s milk, and the industrially made kind, made out of cow?s milk.

This report is presenting an approach that can be used to measure water surfaces in difficult conditions caused by dense vegetation and lack of nearby known points. The objective was to make a contribution to necessary measures for adaptation against floods in Grums Municipality along the stream Karlbergsån, which may occur when persistent rain raises the level of the stream. Along the river there are low-lying areas prone to flooding. According to Grums Municipality, the stream may widen where the water level differences are large, to create a better flow path and to counteract flooding. Grums Municipality was also interested in survey stormwater discharges which may affect the water level in the stream.

The purpose of this study was to examine the school counsellors and social service workers experience of how the child psychiatry manage their authority in the collaboration concerning children with mental health problems. The study was conducted using qualitative interviews with school counsellors, social service workers and one former employee of the Swedish child psychiatric care. Our results are divided into two themes: Collaboration and distribution of responsibility and Children who fall between the cracks. Examples of groups of children who according to our study are at risk of falling between the cracks are those who apart from mental issues have substance abuse issues or social issues, those whose parents are in a child custody dispute, children who are acting out and children with self-harm issues. The study also reveals that it's easier for children whose parents are active and knowledgeable to get help from the child psychiatric care and that it's a requirement for both parents and children to be highly motivated.There are established social hierarchs between agencies who partake in collaboration regarding children with mental illness.

This Master?s Thesis is an evaluation of the software Xilinx System Generator (XSG) and blockset for Matlab. XSG is a module to simulink developed by Xilinx in order to generate VHDL code directly from functions implemented in Matlab. The evaluation was made at Saab Avionics AB in Järfälla, north of Stockholm. In order to investigate the performance of this new module XSG to simulink, a model of a frequency estimator often used in digital radar receivers were implemented in Matlab using XSG.

När en bank gör en kreditbedömning av ett företag så krävs det en stor del av riskmedvetenhet från bankens sida när det gäller att använda och undersöka företagens årsredovisningar, men även andra faktorer. Anledningen till att banker idag fokuserar på ett brett spektrum av faktorer har med 1990-talets generösa utlåningsstruktur att göra, och att banken efter negativa känningar av krisen ökat riskmedvetenheten. Syftet med denna uppsats är att undersöka om det är ett företags årsredovisning eller alternativt andra faktorer som kreditchefer på ett flertal fristående Sparbanker undersöker vid en kreditbedömning, samt vilken av dessa två delar som väger tyngst vid bedömningen. Uppsatsen har utförts på fristående Sparbanker från i huvudsak två landskap, det vill säga Bohuslän och Dalsland, samt en tredjedel av Västergötland. Vi har med en kvalitativ metod i form av intervjuer sammanlagt intervjuat sju kreditchefer från olika fristående Sparbanker.

Introduction/Background: Economic evaluations help decision-makers to make informed decisions regarding resource allocation. Information generated from CEA can support evaluations of a new intervention with current praxis. The evaluations also provide information as to whether an intervention is cost-effective, both in economic terms and in health gains. Objective: The aim of this thesis is to investigate the use of economic evaluations in public health, with a focus on CEA. Use of economic evaluations is regarded as both a method for evaluation and as support for informed decisions.

Background Calprotectin is a protein expressed in the cytoplasm inside the neutrophile granulocytes. During inflammatory bowel disease (IBD), the neutrophile granulocytes are involved in a complex interaction at the inflammatory area where they die and release their content into the intestinal lumen. Therefore, calprotectin in stool is a suitable marker for diagnosis and measurement of the disease-activity in patients with IBD. The most commonly used method to detect calprotectin in stool is ELISA, but the process of manual preparation of stool samples is time-consuming.Aim The objective of the study was to evaluate an extraction method that could replace manual preparation of fecal samples and to compare different methods for measuring Calprotectin in stool using two ELISA-methods from two manufacturers and one rapidtest.Methods For extraction of calprotectin from stool samples we used sample collector tubes from Epitope Diagnostics and fecal preparation kits from Roche. Two different ELISA-kits for measuring calprotectin concentration in stool were compared.

This is a master thesis from Uppsala University in collaboration with B Locket AB (more known as www.blocket.se). B Locket AB is a large ad-company from Sweden, located in Stockholm.Search engines on the market today are becoming more and more complex. When they were first introduced, they only had one function and that was to produce search results containing the string that the user had typed. Today, users want it to be able to spellcheck, produce more results and sort search results on specific fields as well. Preferably, all these features should not affect the performance as a whole.The reason to why these demands have come up is that users are getting more and more used to internet services as a whole and they want everything to be as easy as possible.The user ability has become a substantially more important area in the computer industry and this needs to be taken into account when it comes to B Locket AB and its search engine.

The issue about how Scania shall perform HVAC tests in the climatic wind tunnel CD7, which Scania is about to complete by year 2013, has resulted in four test methods for truck HVAC and also a test method structure. The test methods have been chosen to focus on sun, snow and rain simulations. These are adapted and developed according to what should be tested and to what can be tested in CD7, which has been the object. With CD7 different climates can be simulated in a controlled environment for complete truck level, from desert with high sun load to arctic cold and snow.The test methods represents a basis to start from, for designers and test engineers which make the testing more repetitive as well as time eventually can be saved. Before the test methods can be applied they must be verified as they are based on theoretical and empirical assumptions.

En undersökning av Dagens Nyheter visar att väldigt få privatkonsumenter byter bank. Orsaker till att kunder väljer att stanna kvar hos samma tjänsteleverantör är att en väl fungerande relation har etablerats och på så vis blir kunder mindre uppmärksamma på konkurrenters erbjudanden. Unga privatkonsumenter har inte samma etablerade relation till banker som de med mer komplexa tjänster men trots detta visar undersökningen på att kunderna stannar i banken de en gång blev kund i. Syftet med denna studie är att undersöka unga privatkonsumenters relation till banker och vad det är i deras nuvarande eller framtida användning av banker som gör att de väljer att stanna kvar. I en teoretisk referensram beskrivs olika fördelar, uppoffringar och förväntningar som är kopplade till relationer.

Organic Light Emitting Displays (OLEDs) are a new type of thin emissive displays predicted to possess superior properties to existing techniques e.g. Liquid Crystal Display (LCD). The main advantages are low power consumption and a thin display structure. This report contains an explanation of the emissive OLED technology, its functionality and the physics of the organic layer structure in an OLED. The technology is described with respect to the two classes of organic materials used in displays, small molecules and conjugated polymers.

When a person arrives at the emergency ward at the Uppsala University Hospital with his or her symptoms he or she explains the problems and then a priority process starts. The staff evaluate at which emergency level the patient is located in a model called Triage. The Triage model helps to decide the priority need and is based upon templates which point out in which of the 5 categories a patient is to be placed, to eliminate any future risk regarding his or her health. A lower triage level means lower priority but implies better health when the evaluation takes place. To obtain optimal effect of the Triage model the evaluation of symptoms must be reproducible so that patients with the same symptoms are placed at the same triage level regardless of whom among the staff conducts the evaluation. The purpose of the study was to see if the resources are allocated based on priority level of the patients.

Bakgrund och Problem: Det har visat sig att en gemensam nämnare bland de bakomliggande orsakerna till den senaste finanskrisen var bristande intern kontroll. Det var även en av orsakerna till att en svensk bank i augusti år 2010 gick i konkurs och det kan ses som högst oväntat med tanke på de utvecklade regler, ramverk och granskningar som finns för de svenska bankerna idag. För att den interna kontrollen i ett företag ska fungera väl måste den integreras i hela verksamheten. I dagsläget finns det tecken på att det råder en lucka mellan den interna kontroll som styrelse vill uppnå och den som når fram till medarbetarna i banken.Syfte: Uppsatsens syfte är att studera hur de fyra svenska storbankerna arbetar med intern kontroll idag samt analysera kommunikationen och integrationen av den interna kontrollen i verksamheten. Vidare vill vi bidra till en insikt om hur intern kontroll integreras och blir en del av det dagliga arbetet i banken.Metod/Empiri: Då studien undersöker hur kommunikationen och integrationen av intern kontroll ser ut i de svenska storbankerna, ansågs en enbart kvalitativ metod med intervjuer av personer som aktivt arbetar med intern kontroll inte vara tillräckligt.