Frågeformulering: Vilka utmaningar och vinster kan intern kommunikation generera för företag inom service- och tjänstesektorn?Syfte: Huvudsyftet med vår uppsats är att studera och utveckla en förståelse för hur den interna kommunikationen används i praktiken hos företag inom service- och tjänstesektorn.Vårt delsyfte är att upptäcka aspekter som är viktiga att ta i beaktning vid implementering och användandet av intern kommunikation.Metodansats: Vi har använt oss av en kvalitativ forskningsmetod och genomfört intervjuer med respondenter som representerat fem olika företag verksamma inom service- och tjänstesektorn.Slutsatser: Resultatet i denna studie har visat på en medvetenhet bland Respondenterna om den interna kommunikationens effekter. En av de främsta utmaningar som visat sig bland samtliga Respondenter är att lyckas nå ut till alla mottagare inom organisationen. Vi har kommit fram till att riktade meddelanden når mottagaren på bästa sätt men att det upplevs svårt att utforma och rikta informationen. Lyckas ledningen med de utmaningar den interna kommunikationen medför kan det genera flera vinster.

The purpose of this study was to examine how professional workers understand the bullying problem among Swedish youth in the age of 13-15 years. The main focus was to examine the new phenomena electronic bullying, from a professional point of view.The biggest question to answer was: "How does the school and organizations understand the bullying situation among Swedish youth today?" Individual interviews with professional social workers within the school and nationwide organizations have been used to fulfill the purpose of this work. Two different respondent types were used in order to get a wide perspective and a dynamic view.Electronic bullying had increased, but the school yard was still the most common arena for bullying, according to the respondents. The schools tried to prevent bullying, but the social workers felt that they lacked some knowledge of electronic bullying, because it was relative new.

Service, i form av tjänster, har i vårt samhälle vuxit sig till en stor och naturlig del av vår vardag. Utvecklingen går nu mot att kunderna får allt större ansvar över service-processen, vilket slutligen resulterar i vad som kallas självservice. Forskningen kring självservice har i huvudsak varit ur ett managementperspektiv och dessutom inriktad mot teknik-baserad självservice. Denna uppsats avser att komplettera befintlig forskning med dels ett kundperspektiv och dels en inriktning mot icke teknikbaserad självservice. Den frågeställning som vi arbetat efter är: Hur resonerar kunden kring sin roll i serviceprocessen? Uppsatsen är avgränsad till att gälla hyresgästers uppfattningar av ett självservicesystem som kallas för VLU, som innebär att hyresgästen får det övergripande ansvaret för lägenhetsunderhåll.

The purpose of this study is to determine if and how municipal consultative entities through influence may affect the legitimacy of the Swedish democratic model. The study aims to do this through analysing the opportunities for influence present with the Youth Council and the Council of the Retired in Karlstads municipality, to determine how the councils may affect political participation and the role of elected representatives. To do so, the study asks the following primary research question:"What requisites for influence are present for participants of municipal consultative entities, as found for the representatives of the youth and the retired within the framework of their participation in the Youth Council and the Council of the Retired in Karlstads municipality?"The study answers this research question by dividing it into one question of policy and one question of democratic perspective, and investigating these matters through nine snowballing interviews with the decision makers, organisational actors and participants of the councils. The information from the interviews is then analysed per council through a framework of democracy theory, policy process theory and organisation theory.

Att behärska två språk och två länders syn på pedagogik är en bra förutsättning om man vill undersöka och jämföra dessa två länders syn på barn med funktionsnedsättning. Syftet med föreliggande uppsats är därmed att belysa hur skolans styrdokument i Sverige och i Ungern formulerar och beskriver barn med funktionsnedsättning. En del av syftet är också att finna likheter och skillnader mellan det svenska och det ungerska styrdokumentet.Som material till ändamålet används den nya svenska Skollagen (2010) och den ungerska Utbildningslagen (1993). Analysen genomfördes med analysverktyget diskursanalys där jag har analyserat språket som beskriver barn med funktionsnedsättning.Resultaten visar att båda skollagarna har en tydlig koppling till de gällande internationella dokumenten där allas lika värde poängteras. Den svenska Skollagen har dessutom en relationell och deltagande syn på funktionsnedsättning medan den ungerska Utbildningslagen, som är 17 år äldre än den svenska lagen, betonar en kompensatorisk och individinriktad syn..

Today many children and youths are allocated to ?The Swedish Authority of Child and Youth Psychiatry (BUP) for the sake of being investigated by means of a neuropsychiatric inquire and many of which are assigned the diagnosis ADHD. During recent years ?The Swedish National Board of Health and Welfare? has declared, in it?s annual account of the current psychiatric state of Swedish Children and Youths, that the healthcare provided for those with neuropsychiatric diagnoses ? such as Asperger syndrome and ADHD, has increased.ADHD is short for Attention deficit hyperactivity disorder, which implies neuropsychiatric impediments i.e. hyper activity, inadvertence and an inability to control impulses.The aim of the Study is to describe and analyze how youth, in the age range of sixteen to eighteen years of age, diagnosed with ADHD define themselves, their daily life, their social state, their next to kin relationships and, finally, their concept of their future.The Study is qualitative.

Young women with immigrant background are generally looked upon as victims of patriarchal structures and cultural determinism.The purpose of this bachelor thesis was therefore to have a salutogen perspective. We investigated how young women with a transcultural background are affected by and how they use their experiences from different backgrounds in their creating of identity.We based our essay on qualitative interviews and current research on the subjects of multi culture, identity and youth. The interviewees were seven young women with experience of multi cultural background and performing different kind of artistic activity.The theory and empirical material combined and compared resulted in three themes: affinity, cultural hybridization, and salutogen factors.We saw that for those young women affinity functioned as a basis for creating identity and that their double background enriches them in several aspects. The three major salutogen factors that the interviewees had in common, and we emphasize, are their struggle, open mind and awareness of freedom.The global youth culture has a great impact upon the young women and to some extent we could recognize cultural hybridization. We consider this neglected subject urgent and very relevant for social work in the multi cultural society of Sweden..

Uppsatsen behandlar mindre grossisters situation på marknaden i Sverige. Mindre grosssisters nyckelposition i den traditionella värdekedjan suddas ut alltmer. Grossisterna måste finna nya vägar för att behålla de befintliga kunderna. Därför måste de skapa mervärde, vilket i sin tur skapas genom att utveckla olika former av samarbete med sina kunder..

Purpose: The Swedish correctional service is on the brink of its biggest expansion in history, due to political investments related to battling a rise in gang related criminality. The purpose of this thesis is to exam and understand the strategic competence supply work from an employer perspective and investigate the elements included in the Swedish correctional service competence supply form a regional perspective. The study specifically focus on what strategies the Swedish correctional service employ to attract, recruit, develop and retain workforce. Theory: The theoretical framework of the study includes among others, a model divided into three different phases (within, in and out) within competence supply, the demand-control-support model, push and pull factors, as well as the two-factor theory. Method: This study has a qualitative approach with semi structured interview as its specific method. A total of seven interviews were conducted with personnel within the swedish correctional service. Results: The main challenges are related to recruitment, staff retention, support of managers, and the fact that many correctional officers do not have time to complete their training before leaving. The latter is particularly significant are of concern.

 Every day media reports acts of violence in various kinds. Crime statistics shows that threats and violence are increasing in regard to both frequency and intensity within the nation. Nurses in the ambulance service are often the first to meet with a patient, therefore these nurses often find themselves in situations where violence and threats occur or have occurred. Drug addiction or some kind of illness are often reasons behind threats and violence.Earlier studies within this area of knowledge are mostly foreign and therefore little describes Swedish nurses` experiences of threats and violence within the ambulance service.The purpose of this study was to describe nurses experiences of threats and violence in the meeting with patients within the ambulance service.The study is a qualitative interview study performed within the School of Life Sciences at the University of Skövde. Six nurses were interviewed with the criterion that they should have experienced threats and violence within their occupation.

In today?s society, there are many people who suffer from physical pains due to their work situation. To work sitting down by a desk long hours every day is quite normal but this is a problem. People that sit down and work in the same position all day long the whole week will eventually be affected by long-term work injuries.Large multinational companies around the world offer a customer service where they serve customers who have experienced a problem with that company?s products or services.

The purpose of this study was to assess which basic principles collide when home care service users have requests about how their help is going to be performed. The requests involve gender and ethnicity of the personnel. The study is based on the experiences and reflections of the managers regarding this issue.As the study is focused on the reflections of the managers, I have used a qualitative research method based on interviews. I have also used two case examples as a compliment (vignettes).I was interested to explore how the managers reasoned and argued about gender and ethnicity of the personnel, and their importance in home care situations. I have investigated whether it is considered to be appropriate that the service users chose if a man or a woman helps them in intimate situations (such as showers), and if they are entitled to refuse to receive home care services from people with a different ethnic background.

Syftet med uppsatsen är att undersöka och klarlägga relationsmarknadsföring som ett verktyg i ett företag inom hemelektronikbranschen, samt ta reda på betydelsen av CRM, service management och relationsbildningar för företaget. Vi har valt att använda oss av det kvalitativa tillvägagångssättet där intervjuer med företagets anställda har gjorts. Studien är baserad utifrån ett abduktivt angreppssätt.Eftersom studien är kvalitativ har forskningsfrågorna inte kunnat besvaras med konkreta svar utan snarare bredare svar med djup som gett oss förståelse över hur relationsmarknadsföring, CRM, relationer och service management rent praktiskt går till väga. Studien har visat att det förekommer relationer mellan säljare och kund i hemelektronikföretaget men att det inte ses som något direkt marknadsföringsverktyg. Studien har visat att de teoretiska begreppen använts praktisk sätt men inte i de teoretiska termerna.

The purpose of this master thesis is to investigate what the work situation of children's librarians looks like in the year 2000, after the changes in society which took place since the 1980's. Did the tasks of children's librarians change during the nineties, and if so, in what way and why have they changed? Which new knowledge needs emerged for children's librarians during the nineties, and what was the cause of these new needs? Finally I want to know which needs for professional development arose, and how these needs are fulfilled. The thesis is based on qualitative interviews with children's librarians, library managers, library consultants, one representative of the Swedish school of Library and Information Studies and one member of SAB's children and youth committee. The study reveals that the identity of children's librarianship is strongly associated with the stimulation of language and reading.

This thesis is an attempt to understand how the traditional female gender identity is constructed and what kind of structures that are maintaining it. I also study how this identity is reflected in young women's conception of themselves and in their views upon whether they should sign in to the military service or not.The theoretical framework that I use mainly consists of theories about gender construction, male dominance and the woman's role in the nation-state.The purpose of using this theoretical approach is to illustrate that the traditional female gender identity consists of characteristics that are in opposition to the male ones. The woman should be weaker, less aggressive and more caretaking than men- in sum she is defined as the Other. The structures that constructs this identity is the male dominance, also known as the gender system and the patriarchy.This traditional female gender identity and citizenship role that historically has been allotted to women in the nation-state is still today very vivant in Sweden and is reflected in the fact that the military service is optional for women. Certain parts of this identity is also reflected in the young women that I interview, in their sense of probably not fitting in to the military service, because of their sex and the characteristics discussed above, that are associated with it..