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Enhetschefer om brukares önskemål gällande kön och etnicitet hos hemtjänstpersonal
The purpose of this study was to assess which basic principles collide when home care service users have requests about how their help is going to be performed. The requests involve gender and ethnicity of the personnel. The study is based on the experiences and reflections of the managers regarding this issue.As the study is focused on the reflections of the managers, I have used a qualitative research method based on interviews. I have also used two case examples as a compliment (vignettes).I was interested to explore how the managers reasoned and argued about gender and ethnicity of the personnel, and their importance in home care situations. I have investigated whether it is considered to be appropriate that the service users chose if a man or a woman helps them in intimate situations (such as showers), and if they are entitled to refuse to receive home care services from people with a different ethnic background. To analyse the data I used theories on intersectionality, on limited capacity in organizations, as well as on ethnics in professions.The study showed that there were different views among managers on how to deal with these collisions between law and the service user´s requests. However, they all agreed that it is acceptable to compromise with gender, but not ethnicity.