Syftet med examensarbetet är att utifrån ett kundperspektiv undersöka hur kunder upplever e-tjänster i energibranschen. Examensarbetet har använt webbenkät som datainsamlingsmetod. Då all insamlad data inte användes skedde ett dataurval. Den utvalda datan har sedan analyserats med hjälp av befintlig teori för att finna upplevda problemområden och förbättringsförslag. I den teoretiska referensramen redogörs vad en e-tjänst är samt vilka faktorer som är viktiga vid skapandet av en e-tjänst.

The business potential of software defined radio (SDR) technology is studied by evaluating whether or not its characteristics correspond to those particular to a disruptive technology. The maturity of the SDR technology concept is illuminated by analyzing the opinions and perspectives of a selection of representatives for different stakeholders in the wireless communications market. Characteristics as, for example, the degree of consensus about the utility of SDR technology and the awareness of features and limitations are studied by application of the theory of technological frames. This theory helps us understand how and when technology evolution takes place. Finally we describe the value network structures of some potentially viable application areas for SDR and suggest some possible business opportunities based on SDR technology.This thesis is carried out as a case study and the research data is obtained from secondary sources, such as literature and Internet publications as well as interviews with people well experienced in the field of wireless communications.

Under senare tid har det på den svenska livsmedelsmarknaden växt olika miljö- och kvalitetsmärkningar som grundar sig på olika kriterier. Vi har i denna uppsats valt att studera två av dessa: Svenskt Sigill coh SVENSKODLAT. Syftet med denna uppsats är därför att ur ett producentperspektiv, undersöka huruvida Svenskt Sigill och SVENSKODLAT certifieringarna kan utgöra en strategisk konkurrensfördel. Vi har identifierat tre aspekter som var och en i varierande grad kan sägas bidra till att de båda certifieringar vi studerat skapar konkurrensfördelar. Dessa tre aspekter vilka vi sammanfattat i en ABC-modell är: adding value, barrier to entry och cost saving.

Den första april 2010 bildades myndigheten Trafikverket som har till uppgift att ansvara för infrastrukturinvesteringar inom sjöfart, luftfart, väg och järnväg. I denna brytningstid för infrastrukturinvesteringar inom transportsektorn har vi valt att undersöka hur cb-analyser skulle kunna användas inom sjöfartsnäringen. Vi har med hjälp av CBA-teori resonerat kring hur detta skulle kunna användas inom sjöfarten i praktiken. Till hjälp har vi haft den mest använda litteraturen om CBA samt rapporter främst från SIKA (Statens institut för kommunikationsanalys) och Sjöfartsverket.En viktig poäng med den här uppsatsen är att alla infrastrukturprojekt inom transportsektorn ska utredas likvärdigt. Om inte trafikslagen bedöms på liknande grunder riskerar de lönsammaste investeringsprojekten att felaktigt bortprioriteras.

Andelen flerspråkiga barn i Sverige ökar och följdaktligen så även behovet av kunskap om deras språkutveckling. Flerspråkiga barns språkutveckling har visat sig skilja sig i viss mån från den hos enspråkiga barn och då normer för flerspråkiga barns språkutveckling saknas i logopedisk verksamhet idag finns en osäkerhet kring hur deras språkutveckling bör bedömas. Föreliggande studie ingår i det internationella forskningsnätverket COST Action IS0804 och ämnar utgöra ett litet bidrag till en växande databank om flerspråkiga barns språkutveckling, i detta fall i jämförelse med enspråkiga barns språkutveckling. Studien utgår från 100 narrativer berättade av sex- och sjuåriga enspråkiga svensktalande och flerspråkiga engelsk-svensktalande barn. Narrativerna eliciterades med hjälp av två bildsekvenser från bedömningsmaterialet MAIN och samlades in inom ramen för tre tidigare magisteruppsatser i logopedi från Uppsala universitet.

In Sweden, harvesting pre-commercial thinning (PCT) stems for energy purposes is a interesting way of financing the high cost of preparing dense stands for a profitable first conventional thinning. This concept can be labelled bioenergy thinning. The aim of this study was to quantify the productivity of a Vimek 404R light harvester with an accumulating Naarva-Grip cutting head during the bioenergy thinning of a self-regenerated stand west of Sunnansjö in Dalarna. The stand was birch-dominated, contained 15 371 stems/ha, and measured on average 4,6 cm Dbh and 7 m tall. Even though the driver was well experienced with the machine, the stand in question was the first one that he ever thinned in this manner. Nevertheless, the driver strived to accumulate as many stems as possible during each crane cycle and chose to cut taller stems in half so as to make the handling and forwarding of the harvested stems easier.

The purpose of this thesis is to examine how key performance indicators are being used as performance management tools within the production industry. Specifically the purpose is to investigate how the KPI:s within the telecommunications industry drives reusability regarding production test systems. This thesis will also highlight today?s cost models and suggest improvements of the KPI and what new ones could be introduced. A case study at Ericsson AB has been performed.

The purpose of this study is to incrementally, through a combination of various methods, examine the assumptions about the working economic outcomes that can be made based on planned ergonomic intervention in a department at Pfizer Health AB in Strängnäs. The study contributes to knowledge about how assumptions on OSH financial results can be made, based on planned ergonomic interventions. These assumptions were based on biomechanical calculations made on the basis of ergonomics measurements with inclinometer. The study is important because previous research has shown that poor work environment have a bad impact on the economy of a company in different ways. It can for example be negative impact on the company's productivity and quality of the units produced or the services provided.

In order to reduce the number of casualties and injured from accidents the rescue service must become more efficient and flexible. It is noted that far more people is injured and killed in traffic accidents than from fires. During the daytime the number of accidents in about three times higher than during the night, even so today the number of fire fighters on duty is the same day and night.Two computer models for simulation of different locations of the rescue services are used to determine the best options for placement of the rescue services. A cost-benefit analysis is also used to determine if today's fire stations are efficient for the society from an economical point of view.The results of the different models are that the fire station in Lund is misplaced. The number of ladders in Malmö can be reduced.

The aim of this masters thesis is to examine how the educational work of the Swedish public library was regarded in the Swedish library journal Biblioteksbladet at three different periods of the twentieth century, i.e. the thirties, the sixties and the nineties. Using a theoretical framework from the field of professionalization and a methodological framework of hermeneutics, it is shown that the educational work of the thirties can be described as having a focus on free learning whereas the educational work of the sixties can be described as having a focus on public utility. The educational work of the nineties focuses on the information seeking process of the user. It is noted that this development during the century can be understood as a shift of the cognitive authority of the public librarians.

Uppsatsen syftar till att lyfta fram bilderboksillustratören som konstnär och framförallt peka på Sven Nordqvists stil. Detta görs genom tre olika analyser. Först en ikonotextuell analys där text-och bildsamspelet undersöksi Nordqvists böcker.En bildanalays försöker utröna speciella stildrag i böckernas illustrationer och ytterligare en analys försöker se sambandet mellan omslag, försättsblad, titelsida och själva berättelsen..

Arbetet visar praktiskt hur en organisation kan utnyttja kvalitetsbristkostnader, för att sedan utifrån dessa identifiera möjligheter till förbättring. I arbetet används identifierade kvalitetsbristkostnader för att ta fram en projektplan för motortillverkningen. Projektets resultat ska medföra att kvalitetsbristkostnaderna vid motortillverkningen minskas. Arbetet börjar med att identifiera vilka kvalitetsbristkostnader som motortillverkningen har dokumenterat. Därefter tas en enkät med öppna frågor fram, vilken behandlar kvalitetsbrister vid motortillverkningen.

A clean and affordable energy source for cooking is deficient in developing countries. People rely on fuels that contribute to environmental, social and health problems.Biogas is an alternative energy source and an increased investment in small-scale biogas production can in several developing countries be found. Several projects have started to use the technology in developing countries because of the benefits with biogas. Some cases in the establishment of biogas plants have succeeded and some have not. The study is a literature review supplemented by two field studies.

Executive SummaryThis final thesis has examined the effects of an increased centralization and better coord­in­ation of the distribution logistics at ABB in Västerås. The company is today strongly decent­ralized and there is a minimum of collaboration between the 20 business units. This is why the questions were raised; how could the business units coordinate outbound logistic activities and what effects would that provide. The obj­ect­ive of this final thesis is to provide basic data for a future decision-making which desc­r­ibe these effects.The report has mapped out the factors that are important to ABB in an evaluation of their logistic activities and how the outbound logistics work today. The four factors are cost efficiency, delivery service, environmental impact and logistics capability.

A clean and affordable energy source for cooking is deficient in developing countries. People rely on fuels that contribute to environmental, social and health problems.Biogas is an alternative energy source and an increased investment in small-scale biogas production can in several developing countries be found. Several projects have started to use the technology in developing countries because of the benefits with biogas. Some cases in the establishment of biogas plants have succeeded and some have not. The study is a literature review supplemented by two field studies.