Kritiska Prestations Indikatorer (KPI), Hur väl fungerar KPI
er som verksamhetsstyrning inom den producerande industrin?
FöretagsekonomiBusiness administration - management controlTelekommunikationTelecommunicationsKpiNyckeltalProduktionVerksamhetsstyrning
The purpose of this thesis is to examine how key performance indicators are
being used as performance management tools within the production industry.
Specifically the purpose is to investigate how the KPI:s within the
telecommunications industry drives reusability regarding production test
systems.
This thesis will also highlight today?s cost models and suggest improvements of
the KPI and what new ones could be introduced.
A case study at Ericsson AB has been performed. The study has an abductive
approach because the study is both based on current theories and hypotheses but
also from empirical data. Personal interviews were also conducted at HWDSS,
Ericsson AB.
The conclusion of this case study is that the management control measurements
used today, to some extent creates incentives for modular design with high
reusability. However, there is room for improvements, both in order to more
clearly show the positive effects with high reusability and to more directly
control the activity toward this goal.
It?s our belief that better monitoring of the proportion of previous
modules/components being used in new designs and to have a target value for
this part clearly would promote modular design with high reusability.
It?s also important to continuously measure the enablers for the goal and not
just follow the implementation of identified key activities. KPI, PI and cost
models of
the business must always be up to date and pointing in the direction of the
business laid strategy.