When managing the quality of a service producing industry?s products, the industry faces greater challenges than the manufacturing industries do. Today?s globalization puts further pressure on service producing companies around the world to work at their absolute maximum. So, how do service producing companies work to manage quality? In this essay the writers take a deeper look at the travel agency Ving, part of My Travel Northern Europe.

When managing the quality of a service producing industry?s products, the industry faces greater challenges than the manufacturing industries do. Today?s globalization puts further pressure on service producing companies around the world to work at their absolute maximum. So, how do service producing companies work to manage quality? In this essay the writers take a deeper look at the travel agency Ving, part of My Travel Northern Europe.

Syfte:Vi ämnar undersöka hur företag som är i lanseringsfasen och vill positionera genom etik och socialt ansvar, bör arbeta för att uppnå ett starkt varumärke. För att närmare undersöka vilka utmaningar dessa företag ställs inför, har vi valt att utgå från studiens fallföretag Design Fair, som vill kombinera etiska aspekter med traditionella differentieringsvariabler. Slutsats:Ett varumärke som väljer att positionera sig genom etik och socialt ansvar bör sträva efter att göra trovärdigheten till en central del i dess varumärkesstrategi. Genom att arbeta med företagets resurser, identitet samt marknadsföringsmix på ett sätt där positioneringen genom etik integreras så kan trovärdighet nås och ett starkt varumärke skapas..

Syftet med uppsatsen är att beskriva och analysera hur belöningssystemen är utformade i företag med skillnader i nationella ägarförhållanden. Detta exemplifieras med en jämförelse mellan svenskägda och amerikanskägda företag. Vi har använt oss av en deduktiv ansats genom hela uppsatsen. Uppsatsen bygger på en kvalitativ fallstudie av fyra företag. Vår insamlade data består av primär- och sekundärdata.

Background: Literature regarding brand identity within the service industry is relatively under developed. As a result one theory is used for both the service and product brands, even though there is a significant difference between a product and a service. As a result of this, the brand identity within the service industry has consequences. Purpose: The purpose of this thesis is to contribute to the brand identity within the service industry. This is done by focusing on how and why this work is done.

Background:Investments in different forms have always been popular to every human being. For the most common investments, such as stocks and bonds, there are loads of information to gather for the investor. Historical data like risk, return, dividends and fundamental data like annual reports are often very easy to find, regarding these kinds of investments. The background of this thesis is the lack of market information in residential real estate investments. A problem with this investment is that there is lack of information regarding risk adjusted return for real estates, which this thesis intends to present.Objective:The objective with this thesis is to study which alternative, directly-owned residential estates or stocks, who generates the highest risk adjusted return.

This study analyses how different companies offer customer support through social media andthe customer experience of it.Facebook emerged in Sweden during 2008 and today it has more than 800 million user acrossthe globe. Initially Facebook was created for individuals. However, over time, Facebook hasincreased its functionality to support the presence of companies as well. Today most companieshas got a Facebook page and through it, they can easily communicate with their customers.Customer support is one of the communication forms that Facebook is used for.1A questionnaire that received a hundred responses together with a survey of the differentFacebook pages was done in order to determine how the companies work through socialmedia. The results from the questionnaire and the survey was analyzed with different theoriesregarding corporate presence on social media and Facebook.The results shows that only a few people actually used Facebook for customer support butamongst the ones who did the majority thought it worked well.

Society is facing rapid and continuous change. In order to participate in the development, organizations need to take advantage of all the knowledge and skills available in the labor market. Women leaders in top positions are still in the minority but do as good a job as their male colleagues. She brings different dynamics and a new dimension in the work culture but is nevertheless excluded from the mightiest rooms. The purpose of this study is to elucidate the organizational factors that determine and facilitate for women to take on leadership positions.

This study will focus on the role of social services and their experiences regarding why youth become involved in criminal activities, as well as the preventive measures social services offer to address this issue. The paper employs the theories of territorial stigmatization, systems theory, and labeling theory (of deviant behavior). The study is based on a qualitative method. Semi-structured interviews were conducted with social workers who have experience working with youth involved in criminal activities or at risk of involvement. The results indicate that a lack of social cohesion can be a contributing factor to youth involvement in crime, and various factors can lead individuals to such situations.

This study investigates how consumer attitudes toward a company are affected by the company?s Corporate Social Responsibility work and their marketing efforts thereof. The Swedish fast food chain ?Max? provides the empirical setting. The theoretical framework for the study is based on Vanhamme and Grobben?s (2009) model regarding CSR?s effect on a company?s reputation, which is connected to perceptions? effect on attitude based on Fishbein and Ajzen?s (1975) theory.

Syftet med denna studie var att få en djupare förståelse kring ungdomars attityder och deras upplevda livsvärld inför en möjlig legalisering av cannabis i Sverige. För att besvara syftet formulerade vi en frågeställning: Vilka tidigare kunskaper och erfarenheter formar ungdomarnas attityder till droger och hur ser deras attityder ut gentemot cannabis idag? Detta undersökte vi genom kvalitativa intervjuer med ungdomar mellan 15-20 år på ett kulturhus i en mellanstor stad i södra Sverige. Vi ville undersöka vad det är som påverkar ungdomarna i deras formande av attityder gentemot cannabis och en legalisering av cannabis i Sverige samt hur dessa attityder ser ut idag. För att få en så djup förståelse för individernas upplevda livsvärld som möjligt genomförde vi enskilda intervjuer med tio ungdomar som alla har olika erfarenheter och kunskaper.

The absence of female directors on Swedish corporate boards is currently a hot topic for both politicians and business leaders all over the world. This thesis aims to discuss reasons for the scarcity of women on boards in Swedish publicly listed companies as well as what actions are taken to alter the composition of these boards. A rigorous selection of gender theories have been used together with data collected from in-depth interviews with mainly board members and nomination committees. Extensive analysis has led to findings that historical perceptions of differences between men and women linger as of today, which prevents women to reach top executive levels as well as board positions. The increasing use of headhunters has encouraged companies to look beyond male-dominated networks in an attempt to widen the range of potential board nominees.

I den här kandidatuppsatsen behandlas organisationsfenomenet CSR (Corporate Social Responsibility) och hur det tar sig uttryck hos två företag i klädindustrin, nämligen Lindex och Dem Collective. Lindex är ett traditionellt börsnoterat klädföretag som är verksamt i en rad olika länder. Dem Collective, däremot är ett litet Göteborgsbaserat företag med ett starkt ekoetiskt tänkande. Vi granskar dessa två företags tillverkningskedja för att få klarhet i vilka åtgärder som tas för att säkerställa en socialt, etiskt, miljömässigt och ekonomiskt hållbar tillverkning. Vi undersöker också huruvida dessa åtgärder stämmer överens med företagens CSR-idoelogi, dvs.

Purpose: To examine how a tour operator works to implement sustainability in the development of the business, as well as what significance it has to consumers in selecting a tour operator. Furthermore, the purpose is to provide recommendations on how tour operators should work to communicate their commitments.Methodology: The research strategy applied is a case study which follows an abductive approach. Qualitative and quantitative methods were applied to complement each other. A semi-structured interview with a tour operator and a consumer survey constitute the empirical foundation.Conclusion: The conclusion of the study is that consumers show a positive attitude towards CSR, but do not see it as a determinant when choosing a tour operator. Thus, CSR does not constitute a competitive advantage against competitors.

The thesis aims to investigate the farmer?s perception of currency hedging and interest rate bonds and to investigate the farm size of companies categorized by number of acres, has no effect on this. The work also aims to gain an insight into what active farmers consider to be important what to consider when they choosing a bank and a personal banker. The work is based on the survey and has been supplemented by a literature review on the subject. For the survey were selected out randomly 50 farmers with Agriculture and Rural Management education. The requirement of the farmers was that they should be farmers by profession, and also made sure that the farmers of various sizes came with. We got a total of 32 responses within the set response time we said, which was better response than we expected. When the final result came we ranged the farms in a size range. We found out that all farmers in the study diligently follow the market and are easy to assimilate new ideas, providing opportunities to profitability of their business with the different instruments that are available on both the financial level and farm level. The investigation revealed that the major in favor of having a personal banker. They think it´s good to have a special plug to turn to who has knowledge and experience of how the agriculture sector operates.