The role of the quality manager has evolved from being a quality controller to work with a more global business. Within many organizations in Sweden, however, the traditional role of the quality manager's remains and the tasks categorized as quality control still takes up most of the quality manager's time. The survey conducted as part of this master thesis shows that the quality manager in most businesses has multiple roles in addition to the role of quality manager, which can create a role conflict. One consequence of this is that each improvement is not given priority due to time constraints. Although the importance of a clear and committed leadership is the key for succeeding as the quality manager.

Syftet är att identifiera olika typer av värdeskapande och konkurrensfördelar som kan uppstå i den fysiska resebyrån genom att undersöka och analysera; användandet av informationsteknologin, det fysiska servicelandskapet och erbjudandet för kunden. Relaterat till syftet har vi formulerat en forskningsfråga som blev enligt följande: Hur möjliggör traditionella resebyråer skapandet av olika typer av värde för sina kunder genom sitt fysiska servicelandskap? Vår uppsats är en kvalitativ forskningsmetod, då vi eftersträvat en djup undersökning för vår valda forskningsfråga. Vi har i uppsatsens gång använt oss av både primär- och sekundärkällor. Våra primära källor har bestått av sex intervjupersoner där vi använt oss av semistrukturerade intervjuer.

The purpose of this study has been to examine a few Swedish advertisment producers opinions on the subject of viral advertising and especially the ethical aspects of hidden viral advertising. The specified purpose of this paper is to:To clarify the underlying reasons for the use of viral advertising.To clarify the advertising producers ethical views on hidden viral advertising.The essay is based on a qualitive research metod of an abductive nature where the empirical data is derived from interviews with three advertisment producers. Through a stratified selection method we contacted agencies that in one way or another uses digital solutions as an advertisment method. All interviews were conducted via the digital chat room Skype, one of the interviews were conducted with both picture and sound and the other two with audio-only.The following points are the essential conclusions of our study:Hidden viral advertising is seen as a rare promotional method in Sweden today, however, the viral-spread effect is more commonly used.The economic factors together with the spreading capacity of the viral advertising is contributing to one of the biggest reasons behind the use of viral advertising. In addition to these, viral advertising is seen as an effective way to stand out from traditional advertising.Viral advertising where the sender is hidden or unclear is always seen as unethical.

Based on 30 years of work experience in TV and film production, I have made a phenomenological analysis of my perception of meaning in work - how it arises and how it is undermined. The story starts in my experience of early professional film making in the 1980's and describes how a change to work in TV production required the development of a new professional identity. The text also illustrates how as a female director I have managed my role in a male dominated and structured work environment. Being defined as an exception from the male norm has pushed me towards femininist reflection and the need to redefine my own work role - the generally accepted view having felt uncomfortable. An analysis of structural change in TV and film production shows how market pressures and ways of thought have increasingly invaded cultural endeavour. Professional spheres of influence are weakened, while developments in the media are characterised by a commercialism which encroaches more and more upon artistic, spiritual and moral values. This attitude, where quality is in retreat, has transformedprogramme makers from creative originators into becoming suppliers of raw material in a factory- like process geared to produce great volume at low cost.The aim of this essay is to show how changes in society and in TV and film making have affected my perception of my work.

This thesis intends to analyse conditions for a successful implementation of consociational democracy, as a democratic model in Afghanistan. The lack of critical reviews regarding the democratisation-process in Afghanistan initiated the purpose of this study.Lijpharts democracy model was used as the basis in the comparative study. Along with empirical evidence regarding how the complex process of democracy in Afghanistan is progressing, the study investigated whether the identified conditions occurred or not.The choice of which democracy model to use can be crucial for the democratic possibilities to even survive and become established in conflict-affected communities. The principle of consociational democracy is that it is an empirically based normative model that aims to organise the state in a way that works against the risks of majority domination and oppression against the minority.The empirical case study revealed that a majority of the conditions were not met, which then can counteract the possibilities for consociational democracy in Afghanistan. The study has critically examined the prospects for the success of consociational democracy in Afghanistan, and it can be assessed that there is a limited probability for a successful applying of this model..

Of all observable societal trends, the proliferation of standardizing processes is striking. Auditing standards are an illustrative example of this. Not only privately owned companies must today make available numbers and key figures to satisfy needs of information and knowledge. Government agencies are increasingly conforming to this trend, adopting standards for quality assurance and monitoring, producing numbers and annual reports ? despite their somewhat ambiguous task and role.

In this essay, I compare ten different depictions of the Irish Easter Rising of 1916. These depictions are all from books published between 1924 and 2000, which deal with a wider context of the history of Ireland or Northern Ireland. I relate the depictions to the point in time when they were written, the geographic focus of the book, and the views that the author expresses about the present and the future, and about the significance of history. The main result of my essay is that the depictions differ in a way that seems connected to whether or not there was an ongoing violent conflict in Ireland at the time the books were written. Texts written when the political violence was present, or close, in time and location, are likely to be written either in a neutral tone with concern about objectivity, or incorporating the Easter Rising events in context of an ongoing socialist struggle.

I olika perioder har ämnet våld inom psykiatrin lyfts fram i media, ofta i samband med att ett våldsdåd har begåtts av en ?våldsam psykpatient?. Varken i media eller i den tidigare forskningen är det vanligt att ämnet blir belyst ur ett patientperspektiv. Denna kvalitativa studie försöker fånga ett inifrån-perspektiv och tar sin ansats i att försöka beskriva vad som kan leda fram till att det uppstår konflikt- och våldssituationer på en sluten psykiatrisk avdelning. Studien har genomförts med hjälp av samtal med sju personer med erfarenhet av våld under sin vistelse på en sluten avdelning.

Researchers, planners, and government agencies agree that road safety for children must be a priority and in particular that children should have a safe and secure way to travel to and from school regardless of age or the distance travelled. In Sweden, child traffic safety is a key part of the country?s Nollvision, a long-term traffic policy goal of ?no deaths or serious injuries?. Unfortunately, many countries have recorded increases in child traffic accidents as the percentage of parents who drive their children to school and thus congestion around schools has increased. Common strategies include traffic safety education for children, the redesign and improvement of traffic infrastructure, bicycle training, and carpooling.This thesis assesses the traffic problem around Ludvigsberg School in the district Valbo in Gävle, Sweden.

The aim of this thesis is to seek understanding of which images there are about the ?others? in the society. For this study, four women in the ages of 21-23 years old were interviewed during April 2005. The empirical material was analysed with Laclaus and Mouffes discourse analysis. One conclusion is that the images of the ?immigrant? and the ?immigrant women? are created opposite to the ?Swedes? and the ?Swedish women?.

The aim of this paper is to map out the purposes of the United Nations Peacekeeping Operations. This is done in order to see if humanitarian tendencies have been an increasingly cause for the UN to initiate an intervention with military means. This paper uses the time period from the end of the cold war until today, since that historic occurrence increased the U.N.?s involvement in peacekeeping. By using this time span it enables the survey to indicate changes in the mapping of humanitarian interventions.

Vi har gjort en utvärdering av FN:s insatser i Kongo 1960-1964. Vi har analyseratutifrån en konflikthanteringsmodell som vi har hämtat ur Contemporary ConflictResolution av bland annat Oliver Ramsbotham. I denna modell är peacekeepingoch peace enforcement centrala inslag. Med dessa begrepp åsyftas fredsbevaranderespektive fredsframtvingande åtgärder för att nå fred eller förhindra krig.Resultatet av vår analys är att delar av insatsen var framgångsrik, däriblandpeace enforcement. Långsiktliga åtgärder för fred saknades dock, vilket ledde tillatt våldsamheterna åter tilläts blossa upp när FN lämnade landet.Resultatet av vårt arbete kan användas för att visa på att peace enforcementhar använts och kan vara en framgångsrik metod för FN i framtida situationer..

Konflikt och vad som definieras som en våldsam konflikt är en central fråga i freds och konfliktforskning, men det är också en fråga som inte behandlas. Generellt definieras en våldsam konflikt som en konflikt enligt definitionen av Uppsala University Conflict Database med 1000 dödsoffer per år.Den här uppsatsen försöker titta på andar aspekter än den begränsade definitionen, genom att applicera Johan Galtungs konfliktmodell på ett fall som inte accepteras som en våldsam konflikt under definitionen av 1000 döda per år, nämligen Konflikten mellan Kina och Tibet. Galtung menar att det finns olika former av våld och att en för ensidig fokusering av det fysikiska eller direkta våldet begränsar uppfattningen av konflikten och att det gör att samhällsstrukturer uppfattas som fredliga trots att de har uppvisar flera andra icke fredliga..

Syftet med studien är att undersöka hur skolmedling kan ses som en effektiv och nyanseradmetod för konflikthantering i grundskolan. Vi tar även del av kompissamtal, som är en redanetablerad konflikthanteringsmetod i skolan för att på så sätt se hur skolmedling kan bli enkompletterande konflikthantering till detta. Studien bygger på tio intervjuer varav fem ärenskilda och de resterande är gruppintervjuer. Intervjufrågorna behandlar skolmedling utifrånperspektiv såsom frivillighet/ofrivillighet, medlarens neutralitet, distans/närhet, skam, makt,kön och ålder samt kritik/hinder. Det insamlade materialet visar att samtliga respondenterställer sig positiva till skolmedling som metod men att information och kunskapsspridning ommetoden är bristfällig.

This is a qualitative study based on two focus group interviews with a total of six social workers who work with assessing financial aid in two municipalities. The study aims to examine how the social workers experience and handle their ambiguous professional role, on the basis that they are expected to support and control the client. The theoretical framework is the theory about discretion and role theory. The results show that social workers find it difficult to combine these different approaches. Two different groups of strategies that social workers use to manage their professional role have been distinguished, the first is used to combine the different approaches (combination strategies), which are: empathy, to be distinct and to "blame" the organization.