The purpose of this study is to analyze and evaluate the suitability of the three instruments SERVQUAL, SERVPERF and Zone of tolerance to measure service quality, from the respondents' perspective. This study has been carried out by a quantitative method in which respondents answered three questionnaires, which was based on the three instruments. The SERVQUAL instrument is a revised version based on criticism by Carman (1990). It is based on the five dimensions; reliability, responsiveness, assurance, empathy and tangibility, with 22 items in which each dimension is associated with a number of items. SERVPERF is the instrument most similar to SERVQUAL and is also composed of the same five dimensions.

This thesis has been performed at consulting firm Sweco Position in Jönköping. The thesis is divided into two main sections: theoretical and practical. The theoretical section contains an investigation into the possibilities of implementing a geographical information system (GIS) for administrations of wells with the integration of Bing Maps for Windows 8 and Windows Phone 8. The practical work comprises the development of a prototype for Windows 8 and Windows Phone 8.The students review the Model-View-ViewModel-pattern on a theoretical basis, compares the differences between Windows 8 Pro and Windows RT. The thesis also contains and investigation into the pros and cons of a web based application compared to a native one.The result of the thesis will be comprised of a GIS-service developed in C# in co-operation with XAML with the options of saving data locally and a WMS-based service layer for Windows 8 and Windows Phone 8..

Background: One of the largest direct selling companies Amway "AmericanWay", which has its foothold in the market economy by means of direct trade. This means that the marketing is in the form of a network made up of various individuals who work together to advertise the company on to various potential customers.Aim: The survey aims to study the factors that are affecting the company Amway's growth.Completion: The survey is based on analyzing the interviews. The authors have relied on the qualitative method, where they have focused on how growth has increased the company Amway.Results: The results of this study are that Amway gradually managed to establish themselves globally thanks to the quality of the products they sell in a functioning market. The study also shows that all member customers are satisfied with the goods they buy from ABO groups, and that Amway's structure is not based on a pyramid scheme..

Tidigare forskning om lastbilschaufförers arbetsförhållanden har visat att de utsätts för ett flertal stressorer i arbetet och att de har låg kontroll över sitt arbete. Syftet med studien var att undersöka lastbilschaufförers upplevelse av stress till följd av Europeiska Kör- och vilotidslagen (KoV), hur de upplever sin arbetssituation samt bidra till att öka förståelsen kring lastbilschaufförers arbetsförhållande. Studien omfattade sex manliga lastbilschaufförer från Trestadsregionen (Uddevalla, Trollhättan, Vänersborg) som omfattades av KoV. Samtliga chaufförer hade familj med olika ålder på barn och chaufförernas yrkeserfarenhet varierade mellan 19 och 40 år. Det genomfördes en kvalitativ studie utifrån en tematisk analysmetod.

Companies and projects often face the challenge of creating something new to increase their competitiveness. In this process of creating something new creativity is an important factor. By using a creative approach and utilizing creative processes new innovations emerges. An industry that has grown in recent years is the computer games industry. Competition is fierce and for the companies to succeed, the product need that extra something to make it stand out among all the produced games.The project manager's role in the creative process and the ability to be creative within a distance based company is not something highlighted by previous research.

The purpose of this thesis is to examine the quality notions used by the library personnel responsible for the video game department at Malmo City Library. Furthermore, the thesis aims to assess how these notions of quality relate to properties of the actual collection of video games. The empirical results are based on interviews with the responsible library personnel. The result is then analyzed by an interpretation of Carl Gustav Johannsen?s library adapted, theory-based, model of quality definitions.

The effect of the salary system and age on the internal and external motivationThe purpose of the study was to examine how a fixed salary with commission and only a fixed salary, and age affect the internal and external work motivation of sellers. This was studied by a questionnaire and participants were sellers in the call center industry in Sweden. In total there were 112 sellers from nine different companies that responded to the survey. The respondents were divided into groups based on pay systems and age. The measuring instrument used was the Work Extrinsic and Intrinsic Motivation Scale which classifies the motivation of internal and external based on six subscales.

Höggeröd på nordöstra Orust är ett vackert fritidsområde med en tidstypisk karaktär från sextiotalet som är värd att bevara. Ett problem som uppstått på senare år är att husägarna vill flytta in permanent i sina fritidsstugor och bygga ut dessa till större och mer funktionella villor, men detta godkänner inte detaljplanen. Samtidigt finns en önskan om att kunna lösa detta ändå och göra alla delaktiga parter nöjda. Syftet med rapporten är att uppmana till en fördjupad diskussion om Höggeröds fritidshusområde och frågan om hur dessa skall utvecklas och samtidigt bevaras. Frågan om vilka krav och lagar som gäller kring ombyggnationer har även besvarats för att kunna göra ett så bra underlag som möjligt.För att kunna bevara detta kulturarv så kommer ett underlag till en bevarandeplan att tas fram med hjälp av den här rapporten.

Höggeröd på nordöstra Orust är ett vackert fritidsområde med en tidstypisk karaktär från sextiotalet som är värd att bevara. Ett problem som uppstått på senare år är att husägarna vill flytta in permanent i sina fritidsstugor och bygga ut dessa till större och mer funktionella villor, men detta godkänner inte detaljplanen. Samtidigt finns en önskan om att kunna lösa detta ändå och göra alla delaktiga parter nöjda. Syftet med rapporten är att uppmana till en fördjupad diskussion om Höggeröds fritidshusområde och frågan om hur dessa skall utvecklas och samtidigt bevaras. Frågan om vilka krav och lagar som gäller kring ombyggnationer har även besvarats för att kunna göra ett så bra underlag som möjligt.För att kunna bevara detta kulturarv så kommer ett underlag till en bevarandeplan att tas fram med hjälp av den här rapporten.

The purpose of this study is to gain knowledge about how teachers in preschool regard their participation in children's play. Through this study you will get an insight into how teachers' involvement affects children's learning. I have chosen to look at the study from a socio-cultural perspective.The study is based on qualitative interviews with four pre-school teachers.The result shows that teachers believe that it is important to attend in children's play to support, challenge and develop their play. One sees that teachers take different roles based on the needs of the children?s group, such as actively participate in the play, being a supportive teacher, serve as inspiration or to be an observer.

Youth crime is a subject widely discussed in media as well as in the academic field of criminology. One of the topics within the research field of youth crime discusses how to effectively help young people leave a criminal lifestyle behind. It is within this topic that the focus of this essay lies. This qualitative study examines a community based program in the Swedish city of Malmö called Nya Vägvalet (The New Choice of Path, own translation), which works with juvenile delinquents and the issues that surround the youths lifestyle. The aim of the essay is to explore the foundations and methodology of the program, how the methods of the program are put into practice and how these methods compare to what current research findings claim to be effective factors in successful interventions.

The purpose of this study is to investigate ethnic discrimination in the recruitment process. National and international law protect individuals from ethnic discrimination by potential employers during the recruitment process.Despite the laws in place to protect human rights, minorities in society do not have the same opportunities in the labor market as the rest of the population. Minorities continue to have difficulties compared to Swedish nationals in the recruiting process. Highly educated immigrants seeking employment in Sweden continue to report being treated unfairly based on their ethnic background.Ethnic discrimination in the recruiting process is based on prejudice and stereotypes that affect decisions whether it is visible or hidden, intentional or unintentional.Under the law, it is not legal to base a decision on prejudices or stereotypes. Therefore, it is important for the employer to highlight the job requirements to ensure the recruitment process is ethical.

This bachelor thesis is based on how the two cultural institutions in Sweden have been working onincreasing physical accessibility. Based on the three objectives specified by the Swedish Kulturrådet(Swedish Arts Council). These points are 1.forming a workplace strategy, 2. Work to remove simpleobstacles in buildings and 3.Improved Web access in regard to the accessibility for physically disabled.The work regarding the accessibility goals is set on the time frame 2011-2016. The institutions studiedin this paper are Wermland Opera and Västanå Teater and how the two institutions have worked toimplement the three objectives and how the discussion about the accessibility within the two theaters hasbeen organized.The method of information gathering in this paper has been interviews with representatives from the twotheaters.

This thesis examines the underlying components that affect consumer behavior regarding organic food. The thesis theoretical framework is based on Ajzen and Fishbein?s The Theory of Reasoned Action combined with theories regarding involvement and routine purchases. The empirical material is based on a desk research with 19 research papers between the years 1994 till 2009 and sales statistics over organic food.  The thesis conclusion shows that the underlying components when looking at attitude towards conventional food are price, taste, expiration-date and healthfulness. While the components for involvement in organic food is the environment, personal health and supply.

Modelica is a multi-domain and equation-based modeling language. Modelica is based on object-oriented principles and non-causal modeling. The language is constructed to facilitate reuse and decompose models. The models and the modellibrary can modified to design a new nonlinear components.Object-oriented modeling is an excellent way to analyze and study large complex heterogeneous physical systems. The object-oriented modeling approach build on reusing and decomposition of models and non-causal modeling.Modeling physical systems often leads to a DAE system with index 2 or 3.