Titel: Kommunicera rätt! ? En studie om kommunikation mellan systemutvecklare med kundkontakt och kund. Författare: Peter Johansson Oskar Hanson Handledare: Johanna Törnquist Examinator: Guohua Bai Problemområde: Anledningen till detta examensarbete är att problem som kan uppstå vid systemutvecklingsprojekt vanligtvis har sin grund i kommunikationen mellan systemutvecklare med kundkontakt och dess kunder. Exempelvis hör en systemutvecklingsgrupp och ett bageri till två vitt skilda yrkesområden och därmed pratar de ?olika språk?, vidare kan det skapas semantiskt brus i kommunikationskanalen som i slutändan kan leda till en felaktig kravspecifikation och de verkliga förändringsbehoven förblir oupptäckta. Hypotes: Examensarbetet baseras på hypotesen: ?Semantiskt brus[1] i kommunikationskanalen[2], otillräcklig negativ feedback[3] från sändare[4] och mottagare[5] och svårighet att hitta rätt nivå på samtalet med hjälp av kodning[6] och avkodning[7] ger upphov till en felaktig bild av kundens verkliga förändringsbehov[8] .? Slutsats: Alla delar ur Shannons kommunikationsmodell tillsammans med cybernetikens negativa feedback påverkar resultatet vid framtagande av kravspecifikation. Delar som både teori och respondenter tar upp är att som konsult måste denne ?kunna tala kundens språk?, hitta rätt nivå på samtalet, ge och ta negativ feedback samt undvika semantiskt brus i kommunikationskanalen.

The Swedish energy companies have several different systems for data collection of the energy consumption of their clients. Often computerized remote meter readers are put in practice in order to register the energy consumption of large companies. The majority of household clients, however, are read off by the assistance of manual methods. Household power consumption is read off once a year. As a result, these clients are not debited for their actual consumption; their invoices during the year are the result of estimations. At times when the electricity supply system is highly loaded, electricity is more expensive.

Reducing the CO2-pollution, resulting from the combustion of fossil coal for energyproduction, is important to affect environmental changes. One way to achieve a reductionis to use the oxy-fuel technology. The technology uses O2 and re-circulated flue gasduring the combustion which results in a flue gas mainly consisting of CO2. The flue gascould then be compressed and stored without environmental effects. A problem thatfollows from the compression is the risk of acidification in sensitive parts of the process.Acidification can occur because of reactions following from the contact of condensedwater and sulphur- and nitrogen-oxides which are also present in the flue gas.This report compiles and evaluates the basis of a scientific unit with the purpose ofexploring the possibilities of extracting impurities of SOx and NOx from the flue gases.The dimensions of the unit are based on basic conditions, defined for an existing oxy-fuelprocess at Chalmers, and on the results of computer modelling.

Detta examensarbete reder ut arbetsprinciperna för olika typer av hårddiskskrivskydd; hårdvaruskrivskydd, mjukvaruskrivskydd, hybridskrivskydd och bygelskrivskydd. Slutsatsen av utredningen är att endast hårdvaruskrivskydd Detta examensarbete reder ut arbetsprinciperna för olika typer av hårddiskskrivskydd; hårdvaruskrivskydd, mjukvaruskrivskydd, hybridskrivskydd och bygelskrivskydd. Slutsatsen av utredningen är att endast hårdvaruskrivskydd bedöms ha tillräckligt pålitliga skyddsprinciper, vilket motiveras av dess oberoende från både hårdvara och operativsystem. Vidare undersöks hårdvaruskrivskyddet Image MASSter(TM) Drive Lock från Intelligent Computer Solutions (ICS). Några egentliga slutsatser gick inte dra av kretskonstruktionen, bortsett från att den är uppbyggd kring en FPGA (Xilinx Spartan-II, XC2S15) med tillhörande PROM (XC17S15APC).

This study aims to illustrate the Leader approach and analyze the work of collaboration development within Leader. The idea has also been to describe some of the difficulties that might be encountered in this type of development work. By highlighting the strengths and weaknesses of this approach we hope to enhance the chance that future work in similar projects can be implemented more easily. Leader is a tool and methodology used in the European Union (EU) for work on sustainable rural development and it has been used since 1991. The purpose of Leader is that by supporting rural projects they will gain social capital and development in the rural communities.

Syftet med studien är att undersöka och belysa synsätt på datoranvändandet som pedagogiskt verktyg i förskolan ur pedagog-, barn-, föräldra- samt skolledarperspektiv, det vill säga ur olika aktörers perspektiv. Forskning om datoranvändande i förskolan är marginell, varför ambitionen med studien är att i någon mån bidra till kunskap inom området. Ljung-Djärfs avhandling Spelet runt datorn - datoranvändande som meningsskapande praktik i förskolan har använts som inspirationskälla då delar av hennes resultat har legat till grund för våra frågeställningar: Vilken syn har aktörerna på datorn som ett pedagogiskt verktyg i relation till andra förekommande aktiviteter? Hur ser aktörerna på datorns tillgänglighet som val i förskolans verksamhet? Hur uppfattar aktörerna datorns relevans som pedagogiskt verktyg i förskolans verksamhet? Studien har en kvalitativ ansats i form av en fallstudie och har genomförts på en förskola i Mellansverige med hjälp av intervjuer, enkäter samt observationer. Resultatet pekar på tre synsätt på datoranvändandet som pedagogiskt verktyg i förskolan ? en kompletterande aktivitet, en konkurrerande valmöjlighet och ett verktyg i lärande.

Länsstyrelsen i Stockholms län hade en projektidé som gick ut på att det skulle skapas en Internetbaserad ansökan för körkortstillstånd med behörighet B, inklusive hälsodeklaration. Även en optiker skulle kunna fylla i ett synundersökningsformulär via webben. Dessa skulle sedan knytas ihop för behandling av den Länsstyrelse där den sökande bor. Alla personer som skall använda tjänsten måste inneha ett personligt medborgarcertifikat som används för elektronisk signering av ansökan. Optikern behöver ett företagscertifikat för att identifiera sig. Vi utvecklade två interaktiva användargränssnitt samt ett gränssnitt där administratören kunde hantera all data som inkommit.

This exam work has been done for an external client, Snickars Records a record shop specialized in vinyl records with a niches in dance music. The shop is located at Heleneborgsgatan 5A södermalm, Stockholm. The client was in a big need for a new webshop due to the old one was missing a lot of functionality. The project resulted in an almost complete product that?s ready to be implemented and was built after the specifications that was set together with our client.

Good comfort for the driver of a construction machine is crucial. Gearshift comfort is an important part of the total comfort. Volvo Construction Equipment Components has a simulation environment of the powertrain, SimPow, which is implemented in Matlab/Simulink. SimPow is mostly used for simulation of control strategies and performance. In order to be able to study gearshifting comfort, Volvo has an interest in developing new models for SimPow.

During the period of this project I have programed a web site in php4, and also built the database in MySQL. The purpose with the projekt is to create a common web site for the various activities in the different churches located in the area of Örnsköldsvik. In my project I have chosen to try to find a structure of programming that fits my needs as a dyslexic. In the essay you can find a more thorough description of my procedure and the structure that I have chosen to use. .

Several cities have implemented various projects to improve traffic safety in city centers.During 1970s and 1980s the city centers changed as the suburbs grew and large shopping centers were located outside the center. At the same time, several projects were initiated with construction of pedestrian streets and restriction of traffic in the center. In year 1994,shared-used areas were introduced in Sweden and these areas are often used in center environments.In Sweden, municipalities are responsible for integrating security in public places and in comprehensive plans and detailed development plans. The National Board of Housing,Building and Planning is the authority for administrating planning issues and develop general guidance about planning. Traffic is one of their key issues, although today there are no concrete guidelines from the National Board of Housing, Building and Planningfor the design of traffic safety in city centers.Traffic safety in city centers affects many people because the city center is a public place.It is therefore important that there are current guidelines available that are helpful for changes and improvements in traffic safety in the city center.The purpose of this report is to formulate guidelines for planning city centers from a traffic safety perspective.

In the history of scientific visualization techniques there is a lack of social science practices and methodologies. The advent of modern computer graphics brought the use of visualizations into a whole new era, but even though the tools by which such modern visualizations are created become easier to access and use, the lack of social science researchers harvesting the benefits of such tools still remain. This ease of use, increase in power and accessibility plus the ever growing need within the natural sciences to augment the human senses has further complicated the relationship between scientific methodologies, validity, reliability and the use of visualization techniques. This relationship must be explored, demystified and understood in order to fully grasp the impact of visualization practices when incorporated into any given scientific method. Within the social sciences there is one example of a tradition that has since its conception carried within it a graphical notion and a visualization practice.

The thesis hears content-error in relation to agreements closed by electronic means. The purpose of the thesis is to elucidate how the rules in 32 §(1) AvtL apply to agreements closed by such means and to evaluate its suitability. The elucidation is done on the basis of, the rules? adequacy in relation to their objectives in collaboration with a comparative view on a selection of international legal framework under private law, such as DCFR, UNCITRAL Model Law, UNIDROIT Principles and CISG.Since Sweden lack a specific regulation for electronically closed agreements, all modern closing methods will be evaluated from the dated outlook of the Swedish Contract Act. In relation to entirely automated processes which results in the closing of an agreement, particular difficulty arise in correlation with prerequisites, which requires a human stance.

Discussions about the democratic deficit of the European Union have gotten more intense and the criticism usually points towards a great gap between the citizens and the EU politics. In this study the political communication policy is being put under the scope to investigate to what extent the policy is designed to counter the democratic deficit, supported by the theory of deliberative democracy. The analysis examines three aspects of the deficit ? decentralization, participation and the distribution of information ? and makes research into the communicative measures that have been implemented. The importance for EU to make deliberation possible is stressed throughout the essay and in the conclusion I argue that improvements still need to be made.  .

Since Internet has become a more important and more certain source of information the user require greater and more demands than ever before on the layout and function of different web pages. When search engines gives us the opportunity to millions of hits in just a fraction of a second it?s essential to optimize the structure and architecture, which forms the foundations of all the content. In a time when a company?s digital footprint plays an important role for the costumer and the transmitter it?s of utmost importance to have a steady, well-structured foundation to build new platforms of information on.But how do you manage to build a good foundation? Some of the most important key elements in Information architecture are Organizing, Navigation, Search and Labeling.The aim of this study was to create guidelines for a user-friendlier interface, by analyzing the principals and gathered data.