Syftet med denna uppsats är att analysera hur tjänstekvalité inom B2B kan utvärderas samt att analysera om ViewsCapture, en frågeteknik med öppna frågor där respondenten själv kategoriserar sina egna kommentarer, kan tillföra något till befintliga metoder. Vidare avses att koppla samman utvärderingsmetoder med de olika syften företag har för att mäta kvalité.Uppsatsen byggs upp av en omfattande litteraturstudie om vad tjänster och tjänstekvalité är, samt varför det är viktigt att utvärdera tjänstekvalité inom B2B. De utvärderingsmetoder som beskrivs i uppsatsen är dels attributbaserade och dels händelsebaserade metoder. Empiridelen består av material från Unified Dialogs AB som har utvecklat frågetekniken ViewsCapture som sedan analyseras tillsammans med befintliga metoder.Undersökningen visar att tjänstekvalité handlar om att infria de förväntningar kunden har på en tjänst. Om kunderna skiljer sig signifikant ifrån varandra faller det sig naturligt att mer kvalitativa och mindre standardiserade metoder bör passa bättre.

The purpose of this essay is to do a narratological analysis of Utvandrarna by Vilhelm Moberg to see how the form affects the theme of freedom and liberation. I used narratology as the method of analysis and my questions for the text regards the significance of the narrator, the use of focalization, the powers, helpers and opponents, the locations and spaces, and how these aspects affect the theme. In my analysis of the novel I found that the narration took place in three levels. This gave the story different perspectives of the theme; an outer perspective, a semi-distant perspective and a more personal perspective. The focalization of the main characters creates sympathies, and the focalization of non-main characters gives the reader an outer perspective on the characters.

This thesis was performed at Scania?s purchasing department of non-automotive products inSödertälje, Sweden during spring 2007. The management of the purchasing department ofnon-automotive products believe that their internal customers might not have fullunderstanding of what the purchasing department does. This is a problem because the internalcustomers might not use the contracts negotiated by the purchasing department or they mightnot involve the purchasing department when making purchases.The purpose of this thesis is to examine if and how the internal customers? perception deviatesfrom the purchasing department?s perception regarding the task of the purchasing department.And also to create a communication package with the purpose of increasing the internalcustomers understanding of what the purchasing department does.

Att hitta ett komplement till stora XML-filer kan vara svårt, men kan också vara nödvändigt. På IdaInfront använder man sig idag utav XML-filer för att sätta upp konfigurationerna på hur man ska bygga upp ett projekt i deras program iipax. Dessa blir ofta väldigt stora och oöverskådliga samt att det inte finns någon smidig grafisk representation på hur de olika typerna hör ihop för att få en enkel överblick, det är här mitt examensarbete kommer in.Jag har skapat en prototyp på hur man med ett domän specifikt språk (DSL) kan ersätta XML syntaxen och på så sätt få det mera läsbart och samtidigt göra en grafisk representation på hur de olika noderna är kopplade till varandra.Jag använde mig av ett verktyg som heter XText för att ta fram mitt DSL då det gav en bra grund samt att man får olika hjälpverktyg så som auto-complete förslag, färgkodning, validering mm.För att få fram en grafisk editor använde jag mig av ett verktyg som heter Eugenia som är en del av Epsilon som utveklar verktyg för olika typer av hantering av EMF modeller i Eclipse. Det gav en smidig koppling mellan den DSL jag utformade i XText med en grafisk editor som Eugenia automatiskt genererade på omkring 600 filer utifrån två filer med inställningar som jag modifierade.Jag fick fram ett bra resultat för en prototyp i mindre skala. Dock använder sig IdaInfront av så många noder per projekt så det blir ganska snabbt svårt att se helheten i den grafiska editorn.

Purpose:The background to this study is an upcoming sale of a property. Owner of the property is currently city of Gävle and tenant is Jan Ekroth who runs the hostel Gamla Gefle in the buildings belonging to the property. The purpose of this study is to investigate whether Gamla Gefle AB has the financial ability to acquire the property and if it can be defended in a commercial plane.Method:In this study a qualitative method has been used, in which empirical data has been gathered from interviews and financial data taken from annual reports. These empirical data have been put against our theoretical framework and led to our analysis. In the analysis, cash flows and discounted future values have been calculated to determine the outcome of the investment.Results & conclusion:The study reaches the conclusion that the hostel Gamla Gefle should complete its acquisition of the property, in spite of an decrease of the annual cash flow.

A study was carried in conjunction with the Orthodontic department at Halmstad General Hospital in Sweden to investigate the possibility of reducing cost and manufacture time of dental implant drill guides. The current system involves sending a digital image in STL format to the Materialise factory in Belgium where information of the position of dental implants is translated onto a moulded mouthpiece. Drill guides are placed in the mouth piece which is then returned to the surgeon. The mouthpiece complete with drill guides is then placed in the patients mouth and used as a guide for the implant drill holes. The cost of 10000 sek and a turnaround time of 2 weeks gave rise to the need for a faster and cheaper solution.

Byggföretagen står idag inför nya utmaningar på en växande marknad och med allt kräsnare kunder som kräver kortare genomförandetider. Det blir snabbt problem om projekt försenas, och det kan bero på många saker. En orsak kan var undermålig eller ofullständig planering och då inte främst av produktionen utan av hela projektet. Detta examensarbete handlar om hur man ska kunna förbättra planeringen av projektet, totalplanering, med andra ord planering av projektets samtliga skeden från anbud till överlämnande. Syftet med examensarbetet är att kartlägga hur totalplaneringen fungerar på Skanska idag, samt att utifrån detta utveckla en strukturmall för totalplaneringen för entreprenadprojekt inom väg och anläggning.

Byggföretagen står idag inför nya utmaningar på en växande marknad och med allt kräsnare kunder som kräver kortare genomförandetider. Det blir snabbt problem om projekt försenas, och det kan bero på många saker. En orsak kan var undermålig eller ofullständig planering och då inte främst av produktionen utan av hela projektet. Detta examensarbete handlar om hur man ska kunna förbättra planeringen av projektet, totalplanering, med andra ord planering av projektets samtliga skeden från anbud till överlämnande. Syftet med examensarbetet är att kartlägga hur totalplaneringen fungerar på Skanska idag, samt att utifrån detta utveckla en strukturmall för totalplaneringen för entreprenadprojekt inom väg och anläggning.

When the Swedish Forestry Act was changed in 1994, brushing of young stands became non mandatory. Since then the annual need for brushing in the country has increased by about 100 000 hectares per year. In later years the price for biomass energy has increased to the same level as pulp wood. The high price on biomass energy and the large areas of stands in the need of brushing has created a new market with its own technical, economical and environmental conditions. There is a development of various techniques to manage the forestry stands with late brushing.

An important task for project managers in multi-project environments is to effectively choose the right people to the project team. For organizations, it means being able to prioritize and plan human resources among the various projects running in parallel. The purpose of this paper is to describe how a project manager in multi-project environments looks at the allocation of people in their projects. We did our research through literature reviews and interviews with seven project managers.The research shows that the studied organizations highlight both the expertise and the personal factors in an election. They do not use any specific personality test to identify their staff.

Evidence-based psychotherapeutic methods compete with each other, while meta-analysis have shown that variability due to different methods related to outcome is remarkably low. In this qualitative study six former patients were interviewed about experiences of method and technique in Affect-focused therapy, with a slight overweight towards unsatisfactory experiences. Responses were analysed and categorised in emergent themes. Methodological focus on affect showed to be a much appreciated, as well as insufficient, element. Alongside positive experiences or summaries of therapy, methodological frames were felt to be at times restrictive, even invalidating, as far as not allowing focus on what was felt to be the more predominant need.

Companies become more and more aware of the added values of the packaging. A well chosen and developed packaging can reduce the costs for the companies through reduced costs for transports, reduced quantity of waste and discards and increased goodwill for example. The companies? costs for salaries can also be reduced due to the increased packaging handling efficiency and the reduced costs for sick leave, reduced work capacity and rehabilitation etc. that can arise when handling poorly developed products and packaging.

AbstractThis study is based on my work as a secondary school teacher of literature and the Swedish language and rooted in my interest in developing knowledge about the importance of teaching literature in order to both cultivate young people?s reading habits and their view of themselves as readers. The more concrete purpose of this study is to examine a reading project that focuses on theories of literary perception and teaching literature.I examine four pupils who, in 2003, participated in the reading project as readers and compare this description with their view of themselves as readers seven years later. I complete the study by examining how they discuss reading and the teaching of literature. The method is qualitative and the empirics include materiel collected in two different time periods: first in 2003, in a class I taught in a secondary school; and second in 2010, when I examined four of the former pupils who participated in the project from 2003.

1 252 unaccompanied refugee children have disappeared in Sweden since 2007. These children have never been found. Nearly one unaccompanied refuge child disappears per day. This happens during the time they are within the Swedish authorities' responsibility. This thesis uses the framing theory of the mass media regarding the missing unaccompanied refugee children and what the mass media considers to be the cause of their disappearance, the moral aspects of the articles and the solutions to the problem.

AbstractManagement is a field that started getting attention in the beginning of the 20th century by Frederick Taylor. His publication is called the Principles of Scientific Management and is based on the principles of using scientific methods to find the best way of conducting each operation within a production facility. Many of Taylor?s principles may appear obsolete today but the matter of an effective material flow is still highly current. Efficiency is the relationship between the input into an operation and its result.