The purpose of the essay is to draw attention to my approach in relation to a boy I choose to call Emil, and how I can increase my understanding of his behavior. I explore conceivable reasons for why he breaks down so often, especially when other children are given attention. Is he simply unusually egoistic, and to a large degree only able to see to his own interests, or am I overlooking the real reasons for his actions.In order to explain the reasons for Emil?s apparent frustration in sensitive situations, I explore the significance of attachment theory. I argue about possible effects of Emil?s parents? way of describing and guiding him, as well as how I, and my colleagues, risk fulfilling and amplifying negative expectations.As the prime reason for his repeated sense of unhappiness seems linked to a lack of empathy, I explore different ways of understanding this, as well as how I might contribute to fostering compassion.

This thesis has two purposes: (1) to analyze the emptiness in Blodbok by Christine Falkenland, and (2) to analyze my own reading of the same book. I have chosen to focus on how emptiness is expressed through the body, the language and the place in Blodbok, because of the deep impact these seem to have on the emptiness. The thesis discusses what kind of emptiness that is described, what it does to me as a reader, and how it is connected to other works by Falkenland. Cultural politics of emotions by Sara Ahmed, Uses of literature by Rita Felski and Pouvoirs de l?horreur by Julia Kristeva together form the theoretical framework.Blodbok is a poetry collection, about the loss of a mother.

On a highly competitive market, quality is an important aspect to take into account, both in terms of goods and services. The Swedish timber market is very competitive and to achieve long-term success focus on the customer, in this case private forest owners, is a prerequisite. SCA Skog AB Jämtlands forest management administration is dependent on the acquisition of timber from private forest owners to fulfil their mission to the supply of SCA's paper and sawmills in Sweden with raw material. To be able to develop the cooperation with private forest owners, the administration investigates their quality management by measuring the customer satisfaction index (CSI). The purpose of the study was to identify a practical and systematic method to handle deviations and suggestions for improvements to achieve a higher customer satisfaction.

Over the last couple of years the airline business has gone through some turbulent changes, which has meant that customer loyalty has been affected. It?s no longer certain how or why customers are loyal to an airline, although the companies now use more and more complicated loyalty programs to keep their customers.The purpose of this essay has therefore been to examine what makes customers loyal to a service business, and what is the extent of their loyalty.To be able to answer these questions, a survey about costumers loyalty were accomplished. The results we received show that availability is the most significant issue for customers of SAS, and satisfaction is the minimum requirement for the customer. But to be able to attract loyal customers the airline has to offer them more..

There is a relationship between confidence in management and personnel satisfaction. The personnel?s confidence in management can be seen as a fundamental tool which is needed to ensure the success of the organizations mandate. This study investigates how management works to create and maintain confidence. The conditions that management has for building confidence are explored, as well as the significance of leadership in the building of confidence.

On a highly competitive market, quality is an important aspect to take into account, both in terms of goods and services. The Swedish timber market is very competitive and to achieve long-term success focus on the customer, in this case private forest owners, is a prerequisite. SCA Skog AB Jämtlands forest management administration is dependent on the acquisition of timber from private forest owners to fulfil their mission to the supply of SCA's paper and sawmills in Sweden with raw material. To be able to develop the cooperation with private forest owners, the administration investigates their quality management by measuring the customer satisfaction index (CSI). The purpose of the study was to identify a practical and systematic method to handle deviations and suggestions for improvements to achieve a higher customer satisfaction.

Sjuksköterskor inom palliativ vård behöver på ett effektivt sätt hantera stressorer för att hindra att patienterna påverkas av sjuksköterskans stressreaktioner och för att förebygga utmattningssyndrom och 'compassion fatigue'. Vårt syfte har därför varit att undersöka vilka strategier som sjuksköterskor använder för att hantera de stressorer de utsätts för i palliativ vård. För att undersöka detta har vi gjort en litteraturstudie av vetenskapliga artiklar med kvalitativ metod för att hitta essensen i dessa. Vi har i vår litteraturstudie av artiklar inom området funnit tre huvudkategorier; Att sätta gränser, Att ha en tillåtande miljö omkring sig, och Att finna mening i livet. Sjuksköterskan behöver gränser på olika sätt, bland annat för att hitta en balans mellan att bli allt för engagerad och att inte vara tillräckligt engagerad för att göra ett bra jobb.

Som det ser ut idag är konkurrensen hård gällande lediga tjänster på arbetsmarknaden.Det förekommer ofta diskussioner kring vikten av att profilera sig och att det intelängre räcker med standardiserade Cv:n vid en arbetsansökan. Syftet med vårt arbeteär således att ge en inblick i hur rekryteringsansvariga värderar och förhåller sig tillolika situationer som kan komma att påverka rekryteringsbeslutet. Med andra ord villvi få en insikt i hur en rekryterares värderingar och prioriteringar kan se ut i praktiken.Vi ansåg att en kvalitativ metod lämpade sig bäst för detta ändamål, då vi villåterspegla en nyanserad och beskrivande bild av ämnesområdet. För att uppnå syftetmed arbetet har vi genomfört sex intervjuer med rekryteringsansvariga inom Karlstadkommun.Vi har utformat en teoretisk referensram som behandlar tidigare forskning ochbegrepp inom ämnesområdet. Resultatet från vårt empiriska material har vidare ställtsi relation till dessa teorier.

This thesis has two purposes: (1) to analyze the emptiness in Blodbok by Christine Falkenland, and (2) to analyze my own reading of the same book. I have chosen to focus on how emptiness is expressed through the body, the language and the place in Blodbok, because of the deep impact these seem to have on the emptiness. The thesis discusses what kind of emptiness that is described, what it does to me as a reader, and how it is connected to other works by Falkenland. Cultural politics of emotions by Sara Ahmed, Uses of literature by Rita Felski and Pouvoirs de l?horreur by Julia Kristeva together form the theoretical framework.Blodbok is a poetry collection, about the loss of a mother.

The purpose of this research was to find how supervisors in the care of elderly experience their leadership in everyday work and their view on the factors which are important for their leadership. In the research a qualitative method has been used to do interviews with six supervisors and to do analysis of material. By the help of literature studies, I explained leadership. Result of the study indicate that leadership concerned supervisor should prepared to do the right thing in every situation and to find best solution of different situation that come up on the work. The way to do all this is important to create leadership.

AbstraktI´m too ashamed to show you är ett undersökande projekt som består dels av filmen Satisfaction (2011) och dels av uppsatsen Lucifer ? Ljusbringaren i rummet, om olika filmvisningskontexter. Projektet är en observation och analys av visningssammanhangets betydelse för filmmediet och hur man som besökare är med och konstruerar de rumsliga konventionerna för den rörliga bilden. Titeln Lucifer anspelar dels på ordets latinska innebörd (lucem ferre) som betyder ljusbringaren och dels på att Lucifer inom den kristna mytologin har identifierats med Satan. Bildskärmar eller projiceringar bringar ljus till rummet och Tv:n har också ofta liknats vid en lägereld.

According to science internal communication is a complicated, yet very important, issue of organizations today. An organization with a successful internal communication shows better results both economically and in terms of coworker satisfaction. The two main theories on communication are sensemaking and transmission. After a century with a transmissionary point of view, researchers stress the importance of sensemaking internal communication.Main question of this thesis is ?Which of the two main theories is the most useful when anchoring important messages in large organizations??According to the results of this study, conducted by interviews, neither one is more useful than the other.

Denna uppsats är en kvantitativ studie som haft som syfte att undersöka vad som bäst predicerar arbetstillfredsställelse. De variabler som har mätts som eventuella prediktorer är; sociometrisk status enligt sociometerteorin, socioekonomisk status, personlig känsla av makt samt personlighetsdraget extraversion. Urvalet bestod av (N=128) deltagare som alla var anställda av ett medelstort företag. Denna studie har utgått från en liknande studie The Local-Ladder Effect: Social Status and Subjective Well-Being (Anderson, Kraus, Galinsky & Keltner, 2012) som handlade om subjektivt välbefinnande och sociometrisk status. Arbetstillfredsställelse mättes enligt MSQ (Minnesota satisfaction questionnarie).

The overall purpose of this study has its starting point in theories about the consuming society and its advertising. I have examined what kinds of methods that are being used in TV-commercials for beauty products, to influence the consumers. To study advertising, a semiotic method, symbolic interactionism and other theories which discuss symbols and influences, have been used. Six different TV-commercials for beauty products have been examined.The results from this study indicate that the advertiser apply to feelings such as, happiness, a sense of satisfaction, status and success, to affect the consumers behaviour. The findings in this research are discussed in the light of different theories which deal with the significance and the meaning of symbols..

Bakgrund: Stress påverkar både personen, patienten och organisationen. En akutmottagning präglas av ett snabbt arbetssätt och många möten med medarbetare, patienter och anhöriga. Stress kan påverka sjuksköterskan både fysikt, psykiskt och socialt. Den kognitiva förmågan försämras av stress vilket i sin tur påverkar patientsäkerheten. Långvarig eller svår stress kan leda till compassion fatigue eller post ? traumatic stress disorder (PTSD).