According to the widespread concept of deception, deception is to intentionally cause someone to acquire or continue to have a false belief.  This paper refutes this notion and argues for a definition of deception based on a view that deception is the misuse of communication with the purpose to achieve a further end; an end that, is believed, can?t be reached without the misuse of communication. It is shown that this new definition can handle cases that earlier definitions could not handle without leading to absurd pragmatic consequences. In addition, the proposed definition makes it possible to properly distinguish between deception and attempted deception..

Technology based self-service (TBSS) used in supermarket self-scanning checkouts is a relatively new phenomenon in Sweden. Studies on TBSS as a self- checkout device have been formerly carried out but with focus on the customer perspective. The authors therefore saw a challenge in covering the self-scan checkout concept, from a company perspective. The purpose of this research paper is to investigate, through a management perspective, the changes brought about by implementing an innovative TBSS system in Swedish supermarkets, and its effect on the competitiveness of the company. This is done by presenting and linking the theoretical framework and empirical study in the research.

This paper presents the results of a workplace study of two smaller companies in the design industry. The core issue has been to investigate the companies use of technical tools and to what extent social praxis influence the daily work. The methods used are based on a qualitative analysis of interviews and observations. Various kind of work procedures, such as verbal and computerized, have been identified, but the most important occurrence was how spontaneous conversations between employees required certain flexibility, since the actors repeatedly were required to change focus and quickly perceive different information. For that reason, a thesis has been defined regarding how the use of spontaneous communication put an indirect need of a flexible working environment and also how this lead to more significant participation and exchange of information, as well as more awareness at the companies..

The purpose of this essay is to illuminate two teachers? communication strategies when dealing with pupils with another first language than Swedish. One of the teachers teaches Swedish as a second language and the other teacher educates one class in most of the subjects such as mathematic, Swedish and social studies. I make an ethnographic study where I make non-participating observations and shorter interviews with the teachers. The observations lie in focus of my study and were made at eight occasions, four lessons with each teacher.My result shows that they have a lot of communication strategies in common, but not all.

Our study is focused on how the public sector can collaborate with the private sector on a certain issue. The public sector wanted to create a project to increase bicycling in the municipality of Kalmar. Our problem was to develop a sustainable way to collaborate between the two parties. We managed to present a suggestion on how the public sector with communication could improve their Public Relations with the private sector and therefore letting the parties benefit from their differences, thus making it possible to release synergy.Using semi-structured interviews and a workshop, we could clarify the values and attitudes of the parties to bring forth the core values to develop a shared vision. Where the identified differences were found, we used a dialog strategy based on intercultural conflict management as a communication tool.

?Base of the Pyramid? (BOP) beskriver de fyra miljarder ma?nniskor som lever i extrem fattigdom. A?ven om de a?r fattiga har de tillsammans stark konsumentkraft, vilket go?r BOP till en marknad som inte ska fo?rbises. Fo?retaget Emerging Cooking Solutions (ECS) tillverkar pellets av o?verbliven biomassa i Zambia som kan anva?ndas som bra?nsle i matlagningsspisar de sa?ljer.

The purpose of the study is to investigate the communication between exchange students and their host student trough Facebook. The study shows the importance of social cues and self-disclosure to maintain a relationship. The students? everyday use of Facebook helps them to remain connected to their social life locally and create new friendships. Cultural differences were shown in the way the students formed their expressions trough their messages to each other.

Purpose: The purpose of this paper is to create an understanding of how customer engagement, communication / interaction and customer insight are driving forces behind the use of Social CRM from a leadership perspective.Method: The purpose of the study, we believed it was appropriate to use a qualitative approach to conduct the study. The empirical data were collected through semi-structured interviews. The sample consisted of 10 companies located in the Gävle area who are active on social media. The interviews were coded to obtain keywords and patterns. These patterns and keywords are then analyzed to arrive at the study's results.Results and contributions: Our results suggest that all the identified benefits, customer engagement, customer insight and communication are driving forces to make use of social CRM.

Relationship marketing is an important part of the new view of communication strategies. The theories around this subject has a general and global perspective on how to manage relations and communication problems. But somehow the local perspective is forgotten. In this thesis we have focused on the local market and which demands it has on the work with relationship management. The purpose of this thesis is to find out how relationship marketing can contribute to create a high valued brand on a local market.

Syftet med arbetet var att undersöka hur olika reaktionsbetingelser skulle påverka syrgasdelignifieringen av en sur sulfitmassa. De betingelser som undersöktes var utbyte, slut-pH, viskositet och kappatal. Massan som användes kom från Nordic Paper Seffle och alkalit som användes var magnesiumoxid. Syrgasdelignifiering av massan gjordes  i autoklaver i ett PEG bad där tid, temperatur och alkalisatser varierades.Resultaten visar att alla utbyten låg mellan 90-97% och att även de mest aggressiva betingelserna bara gav en viskositets reduktion på 260 enheter, motsvarande 19% av den totala viskositeten.Slut-pH för syrgasavluten hamnade mellan 6,5-9,4 beroende på alkalimängd och temperatur under delignifieringen. Slut-pH minskade när mängden alkali hölls konstant men temperaturen varierades mellan 110-140°C.Kappatalet för massan kunde effektivt reduceras från ett startvärde på 23,4 till ett slutvärde på under 5 med en temperatur på 140°C, alkalisats på 10 kg/ODT och en tid på två timmar utan större förluster av vare sig viskositet eller utbyte.En ovanligt resultat som upptäcktes under arbetet var att delignifieringen tappade i effektivitet med ökad alkalimängd och detta samband gällde vid alla betingelser.En teori om detta kan vara att jonstyrkan i lösningen gör att fibrerna i massan drar ihop sig och att syrgasen får svårare att reagera med ligninet..

Problem:proAros har en idébank som är framarbetad av utvecklingsenheten för att främja idégenerering och nytänkande inom organisationen. Problemet är att idébanken inte används av de anställda. Hemsidan har blivit marknadsförd, men ändå verkar ingen använda sidan för att lämna sina idéer. Under studien framkommer det att många av de anställda inte vet om idébankens existens och att en bristande kommunikation råder inom hela organisationen.Syfte:Syftet med denna uppsats är att få svar på frågan varför idébanken inte används av de anställda inom proAros samt hur man kan lösa de kommunikativa hinder som uppstår vid informationsspridning inom organisationen.Metod:De metoder som används i denna uppsats är dels kvalitativa intervjuer men även kvantitativa enkätundersökningar bland anställda inom proAros. Blandningen av djupgående intervjuer och enkäter har sedan lett till slutresultatet.

Aim Our aim is to highlight perceptions of fibromyalgia among health care personell.MethodsA systematic literature review conducted with a deductive approach.FindingsHealth care personell felt insecure because of a lack of understanding which lead to avoiding contact with these patients. Many felt that the fibromyalgia patient was categorised and that they would have been better served with another name of their disease. There was a great distrust against the diagnosis and its aetiology. The patient was perceived as troublesome, illness-fixated and draining the personell of energy. The paradox that the patient is looking so healthy but bearing so much pain was confusing for the health care personell.Conclusions Communication and an empathic encounter was identified as important elements for patient care.

1952 publicerade Harry Markowitz sin doktorsavhandling vilken var den första avhandlingen som tillämpade avancerade matematiska metoder inom bank- och finanssektorn. Detta var startskottet för en ny epok där personer med matematisk bakgrund började ersätta ekonomer i finansbranschen främst tack vare deras modeller som kunde beskriva ?framtiden?. Numera kallas de flesta personer som tillämpar avancerad matematik inom finans för kvantanalytiker. I dagsläget är merparten av större analyshus, banker, försäkringsbolag och hedgefonder beroende av kvantanalytikerDen här uppsatsen behandlar följande frågeställning:Hur fungerar kunskapshantering och innovation inom kvantgruppen hos Länsförsäkringar AB?För att besvara denna frågeställning har en litteraturstudie och en fallstudie utförts.

Background: Today, It?s not uncommon that international companies and organizations have a higher turnover than the GDP of developing countries. Consequently, this may suggest that the choices companies make in the context of their business has a great potential to influence the world from an economic, but also from a social and environmental standpoint. From this the notion emerged that companies have a responsibility, referred to as Corporate Social Responsibility (CSR). A clear definition of the CSR concept is difficult to find, more than 37 different definitions has been identified.

The purpose of this study was to examine the relation between self-determination theory and its three basic needs: competence, autonomy and relatedness, and commitment to change in an organizational change. Another purpose was to examine if the quality of the communication and the effects on the organization and way to work can predict commitment to change. Considering that organizational changes is very common today there is an interest to ease and improve the change process. The survey contained the scales Commitment to change scale and Basic need satisfaction at work scale and the participants were 39 office-workers who recently had gone through an organizational change. The result indicated that it?s possible to predict commitment to change from self-determination theory, communication and effects on organization and way to work.