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1087 Uppsatser om Client satisfaction - Sida 18 av 73
Motiv till motion : En uppsats om sjukvårdspersonals motionsvanor
This study is an assignment from Västerbottens läns landsting (VLL). The study?s main objective is to examine physical exercise habits and the most common motives for exercise among employees at VLL. It also compares educational status and gender differences to see if there is any significant dissimilarity regarding motives. The study is a quantitative study that used an electronic questionnaire to collect data from the respondents.
Ämnen och dominans i ett samtal mellan terapeut och klient : En samtalsanalytisk jämförelse med läkar-patientsamtal
This thesis presents an analysis of a conversation between a therapist and her client. Through a study of the conversation's topics and structure I have been able to draw conclusions on how the therapist governs and steers the session. With the use of certain tools, such as introductions of topics, invitations, paraphrasing and explorative questions, the therapist presents the frames of the conversation. At the same time, though, she invites the client to state her point of view and correct the views imposed on her through, for example, formulations from the therapist. I in my study I have used the methods of Conversational Anlaysis (CA) com-bined with quantitative methods such as calculating the frequency of a phenomenon.Throughout the thesis I have compared my results with the results presented by Ulla Melander Marttala in her dissertation Content and perspective in doctor-patient conversa-tions.
Platt Hierarki : Metoder för omvandling av relationsdata till hierarkisk data
The relational database model was defined in the 1970?s and is the dominating database type today. The main difference between data from a relational database and a hierarchical data structure is that the relational database stores records in tables. The records have no particular order, but can include links in terms of relationships with other records. A hierarchical structure organizes data in the form of a tree structure and can for an example be found in organizational structures in which different levels involves different responsibilities. If the data stored in a relational database is to be presented in a hierarchically, a conversion of the data structure is required. The intention of this paper is to describe how such a conversion can be performed. To investigate the conversion methods, case studies has been conducted on the basis of a specific organization?s hierarchical structure.
Försäkringsplikt i kommersiella entreprenadavtal
Construction projects are generally designed as a general contract or a complete contract. In a general contract the commercial contract that is being used is AB 04 and related advice and instructions, AMA AF 07. In AB 04 there is an insurance requirement that stipulates that the contractor shall take all risks and liability insurance for the contract where the client must be co-insured.Construction law is almost exclusively regulated by the various standard contracts, one of those is AB 04. The Construction Contracts Committe is an organization that has published the standard contracts in this area of law and also the advice and instructions to help the parties to understand the agreements. The insurance requirement occurs in an area of law that is complex and the meaning of the concept is not entirely clear, nor which of the parties? interests and responsibilities that are covered by the types of insurances that are provided by the insurance requirement.
Invandrares syn på och upplevelser av socialtjänsten
The purpose of this study is to examine immigrants' experiences of social services' treatmentand their expectations of social services. In this study we have used the following questions:how immigrants have experienced the treatment of the social service, the way in whichimmigrants would like to be treated by social services as well as what kind of beliefs andexpectations immigrants have concerning the social services' duties and powers. We haveused a qualitative method in the study that consists of ten semi-structured interviews. Thetheoretical concepts we have used are culture, ethnicity, cultural competence, professionalismand social psychology. The survey reveals a majority of negative experiences, such as afeeling of being ?tossed around?, suspicion and discrimination by the caseworkers due to theethnicity of the respondents.
När sex gör ont - Undvika, uthärda eller prova något annat? En studie om unga kvinnor med sexuell smärta
Vi är två lärarstudenter på Uppsala universitet som i och med detta arbete vill få en ökad kunskap om hur kostundervisningen kan se ut på en svensk gymnasieskolai Idrott och hälsa.Vi vill få detta beskrivet för oss av både lärareoch elever för att få en så tydlig bild som möjligt. Vi har valt att använda oss att en kvalitativ metod då vi har genomfört intervjuer med både lärare och elever för att få våra frågor besvarade. Lärarna har intervjuats en och en medan eleverna intervjuades under en gruppintervju. Våra frågeställningar har sett ut som följande:?Hur anser gymnasielärarna att styrdokumenten påverkar deras kostundervisning??Hur beskriver lärarna sitt innehåll i kostundervisningen??Hur beskriver lärarna att deras kostundervisning ser ut??Hur beskriver eleverna att deras kostundervisning ser ut??Hur skiljer sig eller liknar lärares och elevers uppfattningar om kostundervisningen?När vi har bearbetat vår empiri har vi haft en teoretisk utgångspunkt för att analysera detta.
Kundnöjdhet trots minskad fysisk interaktion -
Problem:
Which factors affect customer satisfaction in a non-physical bank
relation?
Purpose:
The purpose with this thesis is to study what creates customer satisfaction in
a non-physical bank relation. We look at this by conducting a case study in
which we studied the opinion of customers who uses the e-bank
at FöreningsSparbanken.
Method:
We have used a qualitative data method through which we have received answers
from our respondents, these we have interpreted to form information, which we
have used in our analysis. In our empirical study we have used a case study in
which we have chosen to interview both customers and co-workers to get an
answer to our problem.
Stresshantering och välbefinnande : Fördisponerad copings betydelse för subjektivt välbefinnande
Trots en hög andel unga med psykosomatiska besvär visar statistiken även att ungdomar generellt upplever sig ha en god psykisk hälsa, ett gott humör, god självkänsla och en god framtidstro. Denna studie fokuserar på att utforska hur varaktiga mönster av stresshanteringsstrategier hos ungdomar kan relateras till deras subjektivt upplevda välbefinnande i termer av affektiva tillstånd och kognitiva bedömningar av livstillfredsställelse. En enkätundersökning genomfördes med 104 deltagare, varav 80 kvinnor, i åldrarna 15 till 19 år. Mätinstrument som användes var svenska versioner av COPE Inventory, Positive and Negative Affect Schedule och Satisfaction With Life Scale. Resultatet visade att emotionsfokuserade copingstrategier i högre grad än respektive problemfokuserade strategier predicerade välbefinnande, vilket skiljer sig från tidigare resultat där de senare stått för detta samband främst i studier med vuxna.
Gränssnitt, användbarhet och sökmotorer: ett experiment
This aim of this thesis is to measure the effect of the user interface in real searches on the Internet through a small experiment. Theories on web and search usability and psychological factors concerning usability were first explored. Then three interfaces were constructed, one "good" that followed usability guidelines and had multiple search functions, one "bad" that completely disobeyed those guidelines and had only a simple and small search field, and one "intermediate" interface that was a mix of the two. The search field was set to different sizes, with the shortest in the "bad" interface, a medium field in the "intermediate" interface and several long fields in the "good" interface. All three interfaces were then attached to the same web search engine, Altavista.
Information om kundval, en förutsättning för valfriheten? : en studie av hur tre kommuner arbetar med informationsspridning om kundval inom hemtjänsten
This paper studies, from a client perspective, how three Swedish municipalities work with information about a voucher system in homecare. The paper is a qualitative study using structured informant interviews and analysis of documents. The interviewees are responsible of information about the voucher system in the municipalities. The studied documents describe and clarify the voucher system of the municipality. Neo-institutional organization theory is used to analyse the result.
??... att alltid ge bifall. Slippa avslagen. Men det funkar ju inte.?? : Frontlinjebyråkrater och handlingsutrymme
This investigation aimed to shed light on the terms of the dispensing and the retaining of municipal social benefits granted by Swedish social services, this in regard of a less visible societal subgroup; citizens who cannot attain or retain housing of their own.Through qualitative interviews with six municipal social workers in Skåne, the plight of these citizens is revealed from a policy-making perspective in respect of views on discretion and individual appreciation. How may the applicant impact the application process and how does social subletting operate as a service effort?Further analysis of the accounts of informants? views on change and the reasons for change, sketched an image of a society where public acceptance and tolerance are crucial factors for citizens hoping to achieve a homestead through means of municipal intervention.In conclusion, flexible attitudes towards job description are of major import to the possibility of offering client support in under-staffed municipal environs. Furthermore, reflexive social workers allying with the applicant throughout the process, from application to intervention are decisive for efficacious, long-term social work..
Välkommen in? En studie om socialkontors väntrum
This is a paper about the social services waiting rooms. Our aim with the study has been to:?Describe and problematize the physical environment in social services waiting rooms. A wider purpose is to lift the question about the waiting room as a significant part of peoples encounter with the social services.? To be able to achieve this purpose, we have used two questions: What does the physical waiting room environment look like in social services in Stockholms län? How can we understand and problematize the physical environment factors impact on people who visits these environments? We have observed and photographed ten waiting rooms in ten different social services in Stockholms län.
Organisationskommunikation i praktiken En kommunikationsgranskning på Arkivator Falköping AB
The goal of this Masters thesis is to examine how people at the production department of Arkivator Falköping AB perceive the internal organisational communication transfer and exchange of information, by means of a communication audit. The objectives are also to characterise the communication climate and the respondents satisfaction with the internal organisational communication within the organisation. The results of the study are compared with the companys information policy and with previous research in organisational communication. Answers from different demographic groups within the population are compared. The communication audit was conducted using a modified and added version of a questionnaire originally compiled by the International Communications Association.
Arbetsmotivation och arbetstillfredsställelse hos anställda inom bemanningsföretag : Skiljer sig upplevelsen beroende på antal uppdrag?
Syftet med studien var att undersöka om det förelåg några skillnader i upplevelsen av inre arbetsmotivation och arbetstillfredsställelse bland tjänstemannakonsulter inom ett bemanningsföretag beroende på antal uppdrag. Syftet var även att undersöka om det förelåg någon interaktionseffekt mellan hur väl uppfyllda de inre motivationsbehoven var och antal uppdrag. Ytterligare ett syfte var att undersöka vilket motivationsbehov som predicerade generell arbetstillfredsställelse främst. Studien genomfördes inom ett bemanningsföretag i mellansverige, där 70 tjänstemannakonsulter deltog genom att besvara en webbenkät. Mätinstrumenten som användes var Basic Need of Satisfaction at work scale (BNS) och Minnesota Satisfaction Questionnaire (MSQ).
Evaluation of creditability and risk minimisation : The effect of accounting for intangibles
The recent history knows numerous examples of creditor?s inability to evaluate financial solvency of the client correctly. Creditors? risks do not only concern individual relations between the two parties but the economy in general. The standard loan-giving procedure considers evaluation based on a number of financial ratios.