Organisationskommunikation i praktiken En kommunikationsgranskning på Arkivator Falköping AB
The goal of this Masters thesis is to examine how people at the production department of Arkivator Falköping AB perceive the internal organisational communication transfer and exchange of information, by means of a communication audit. The objectives are also to characterise the communication climate and the respondents satisfaction with the internal organisational communication within the organisation. The results of the study are compared with the companys information policy and with previous research in organisational communication. Answers from different demographic groups within the population are compared. The communication audit was conducted using a modified and added version of a questionnaire originally compiled by the International Communications Association. It was distributed to a sample of Arkivators employees at the production department. The results of the study show that the degree of satisfaction is different in different parts of the communication system. The respondents are the most satisfied with for example: the amount of information they receive about the companys vision and goals; timeliness of information received from co-workers; the amount of information received through managing director newsletters and through bulletin boards. The respondents are the least satisfied with: the amount of information received about promotion opportunities and decision making; timeliness of information received from planners; the amount of information received via management meeting minutes; their chances for being promoted. The communication climate is perceived as rather open.