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1087 Uppsatser om Client satisfaction - Sida 13 av 73
MyMusic ? e-shop för musik i Flash
This is the end report of my final exam at Medieteknik. It covers the planning,
work process and review of a Flash based web application that I set out to do.
The goal was to create a user friendly, interactive e-shop with embedded
functionality for playing music, displaying rich media content and researching
possible payment solutions, to enable buying music files online. The project
involved creating the user interface, the programmatic functionality of a Flash
client (an SWF file). Also, setting up an Apache HTTP Server and establishing a
working ?bridge? between the Flash client and the web server with Flash
Remoting components and AMFPHP.
Motivation and Work -Investigation and Analysis of Motivation Factors at Work
Background: Employees acting towards company goals and having a strong desire to remain in the organisation are very important for the success of a company. In order to generate such organisational commitment of the employees, the knowledge about what motivates and satisfies them is essential. Purpose: The purpose of this thesis is to investigate and analyse the factors which motivate employees, under consideration of individual characteristics. Limitation: Age, gender, marital status, work area, position and the years a person has been working in the company represent the individual characteristics examined in this study. Realisation: Literature research as well as a practical survey consisting of mail questionnaires and personal interviews were carried out in order to best serve the purpose of this thesis.
Mäns våld mot kvinnor i nära relationer : Straffrätt och jämställdhetspolitik
Syftet med studien var att ta reda på om det går att predicera medarbetares livstillfredsställelse, psykosociala välmående och upplevd relation till närmaste chef utifrån chefers emotionsperception och emotionsreglering. Detta gjordes genom att 38 chefer utförde ett datorbaserat emotionsperceptionstest samt besvarade Emotional Regulation Questionaire. Deras närmaste medarbetare bestående av totalt 213 stycken fick sedan besvara en enkät bestående av delar från Satisfaction With Life Scale, SF-1 och QPS Nordic. Studiens huvudresultat visade att generaliserat kan resultatet från emotionsperceptionstestet och det självrapporterade användandet av omvärdering av känslor hos chefer förklarar 28 % av skattningarna på Satisfaction With Life Scale hos medarbetarna. Resultaten diskuteras i termer av att chefer skapar en positiv atmosfär på arbetsplatsen, identifierar sociala problem och löser konflikter effektivare när de är skickliga på emotionsperception och omvärderar sina känslor..
Interim Management ? The way to capture a manager´s true value
The thesis has two aims to first describe the phenomena by explaining how interim management works and what the charachteristics of an interim manger are. The second aim is to look at the value issue of interim management; What value does an interim manager provide to a company and how do interim managers try to capture and cultivate this?The qualitative method has been used. The interim management market analysed in this thesis can be stated to consist of three parts; the interim manager as a provider of knowledge, a client firm in need of a temporary manager, and an interim agency in between working as an intermediary/supplier. The characteristics of interim managers are; they are in general self-employers and rather generalists than specialists, meaning they are experienced and have great knowledge skills.
Psykosocial arbetsmiljö : kommunikation och trivsel i industriella arbetslag
Relationships and trust between humans create the psychosocial working environment. This is a basic human activity and is communicated in a continually ongoing process. Conciseness about the value of trust and social capital motivates the need for work, with threats to communication, being conflicts and noise. This can create greater trust in the workplace as a whole, as well in the working team. Scientists are increasingly interested in these social relations in the working environment; there are profits, both for production and in terms of individuals2019 well being, in shifting the focus away from a purely production-oriented, economic perspective.
Att klä av sig makten? : En kvalitativ undersökning om kläders betydelse för socialarbetare
The aim of this study examines how two groups of social workers at two workplaces reflect to their own clothes in various work situations. We want to gain an understanding of the variables that affects social workers choice of clothes at work. In a qualitative approach the study is based on two focus group-interviews and four semi structured interviews. Empirically analyzes relate to Pierre Bourdieu?s "la distinction, Ervin Goffman?s "frontstage-backstage", and of Michele Foucault?s power concepts.
"Tack och lov så händer det inte så ofta" : En studie av fyra socialsekreterares erfarenheter av hot och våld från klienter
The purpose of this study is to examine the experiences of threats and violence among four social workers at a social services' reception center for individual and family care. The study uses semistructured interviews and an abductive approach. The analysis is based on previous research, communication theory, coping and sense of coherence, SOC. The study shows that the studied workplace isn't considered to be particularly exposed to threats and violence, although all four respondents have experienced threats and/or violence. The respondents make a difference between threats and harsh words from clients because they consider their clients are entitled to be upset considering the nature of the work conducted at the workplace.
Det är dags att komma ikapp!: En kvantitativ studie av vad som påverkar fotbollssupportrarnas intentioner att konsumera ett varumärke
The study examines what affects loyal football supporter?s intentions to an array of behaviors that can generate revenues to the football clubs. Specifically the study shows that attitude towards the club affects the supporter?s intentions towards consuming products and services that in some way are related to the favorite club stronger than the satisfaction with the club. Furthermore, the study also shows that there are different kinds of attitudes that drive the intentions and that the strength of these drivers varies.
Projekt Pedadoggen - Hunden som pedagogisk resurs i en daglig verksamhet
Through this project -?Projekt Pedadoggen?- I have tested dog training as a pedagogical resource at Daily activities. The study was made together with a group of persons with intellectual and neuropsychiatric disabilities, whose daily activities consist of running a day-care centre for dogs. Each participator of the project trained a dog towards a specific goal. This goal was individually formulated by each participator from his or her specific interest.
Det ansiktslösa samtalet : En kvalitativ studie om professionella samtal via internet
The purpose of this study was to investigate whether social counselling via chat conversations could meet the criteria for a professional conversation, and how the six social workers who were interviewed felt that it had affected the profession and the clients who are seeking their help.Communication, professionality, power, roles and regions are the key topics of this study. A hermeneutic approach has not only influenced the interviews but also the content analysis that was used to encode the results.The interviews revealed that the chat conversations was a successful tool but not entirely without difficulties. The initial contact making between the client and the social worker favours the client, since she/he remains anonymous and that was the main advantage of the method. The biggest concern however was that in the anonymity it is not possible to report cases that the social worker are obligated to. The changing of forum does not necessarily affect the professionality but due to the faceless chat conversation an entire dimension of communication disappears because the loss of body language.
Lärares arbetstillfredsställelse och belåtenhet med den manliga respektive kvinnliga chefen
Syftet med denna studie var att med en enkät undersöka belåtenhet med chefen ocharbetsrelaterad tillfredsställelse i förhållande till kvinnlig/manlig chef samt medarbetarnas könoch verksamhetstyp. Totalt deltog 147 respondenter vilket gav en svarsfrekvens på 74 %.Resultaten visade signifikanta skillnader i hur manligt och kvinnligt ledarskap uppfattades, imeningen att de kvinnliga cheferna hade genomgående mer nöjda medarbetare. Resultatet visadeäven att av de tre verksamhetstyperna (förskola, grundskola och gymnasium) som ingick istudien var förskolan den verksamhet som var mest belåten med chefen, oberoende av kön. Denverksamhet som hade lägst arbetstillfredsställelse i alla kategorier var grundskolan. Den endasignifikanta skillnaden som visades när det gäller kvinnliga och manliga medarbetare, var idelmåttet förmåner.
"De har ingen självklar plats någonstans" : - En studie om socialarbetares erfarenheter av multiproblematiken kring insatser och insatsbehov till våldsutsatta kvinnor med missbruksproblematik
Previous research shows that women who are victims of intimate partner violence and also have asubstance abuse have difficulties getting access to services to aid with their experience of violence.This study has examined social workers experiences of working with women with these problems,what types of services are provided and how their service needs are assessed. The study has ahermeneutical approach and the data consists of interviews with nine social workers in lines ofwork that come into contact with women in the previously described client group. The data hasbeen analyzed using content analysis. The result of the study indicates that women who are victimsof intimate partner violence and also have a substance abuse do not get their needs provided forthrough the current services in the field of social work. These women are described as havingcomplex problems and are therefore in need of more and other services than those currentlyprovided.
Akademin : En kvalitativ studie med RIG-elever verksamma vid Leksands gymnasium med inriktning baseboll/softboll
The main goal of this bachelor thesis is to present why boys and girls choose to enroll at the Swedish Baseball and Softball Academy, a form of sport profiled education given within the Swedish high school system. A secondary purpose is to present the types of expectations the adolescents have before enrollment, while also examining what they encounter as satisfaction factors during their time at the academy. The results show that the significant factors critical for the eventual enrollment are friends, passion and development within baseball or softball. Before the enrollment, students have expectations of good, quality and hard practices. The students state that factors such as friends and the community where the academy is located is important for their wellbeing and comfort.
Utvärdering av kognitiv beteendeterapis (KBT) effektivitet : En systematisk replikation
AbstractA systematic replication study was conducted at the training site at the University of Karlstad. Student therapists performed cognitive-behavioural therapy (CBT) as a part of their master?s degree in psychology. The systematic replication that took place was based on the work of Hiltunen et al. (2013), who evaluated the efficacy of CBT treatment conducted at the training site previously mentioned.
?A Perfect Match? - Organizational and individual influence of the supplier-client relationship in the communications industry
With a strong company culture an organisation has relationships with their clients on an organizational level rather than on an individual. This simplifies the ability to change team members in order to enforce creativity and keep clients on a long-term basis. In turn the final product/service improves, which creates long-term relationships. Additionally, relationships on a personal level due to social activities helps Solberg detect early warnings-signs of eventual dissatisfaction from the client?s point of view.