När en god tjänstekvalitet har uppnåtts kan detta leda till en viss tillfredsställelse hos kunden. Denna tillfredsställelse är en känsla som kunden får efter att tjänsten har levererats vilket visar till vilken grad kundens förväntningar är uppfyllda. För att besvara undersökningens syfte, vilka kriterier som påverkar kundtillfredsställelsen, utformades en enkät utifrån Grönroos (2002) sju kriterier för god tjänstekvalitet. Denna enkät delades ut till kunderna i Handelsbanken Västerås City under begränsad tid. Undersökningen visar att sambandet mellan ?Rykte och trovärdighet? och ?Kundtillfredsställelse? är starkt.

This paper is a research review in the realm of censorship systems andfiltering systems. It applies ethical considerations to the creation of censorshipsystems bringing forward discussion on the ethics of technology with thepurpose of limiting access to information.There is active research being done in the area of automatic content filteringand censorship systems. These are systems that can filter out undesiredmaterial, typically from the Internet, automatically. Used in some nations,many schools and even mandated in some libraries there are many ethicalquestions raised concerning censorship and access to information.Part of the review concerns the level of accuracy of these systems presentedby researchers in the field and the different approaches used. Reviewedarticles centre around automatic content classification and filtering ofpotentially harmful materials with regards to minors while some relate tocensorship technology in a wider sense.Results show a general lack of discussion concerning the ethics of thetechnology in the research reviewed.

From the mid 19th century to the early 20th century about 1.2 million Swedes left Sweden for a new life in America. Three parishes in Örebro län is at the centre of the research of this essay. The time span of this essay ranges from 1856-1915, divided into three periods; 1856-1870, 1881-1895 and 1901-1915. The main objective has been to compare the three parishes with each other, with Örebro län and with Sweden. What I have wanted to examine has been the following: How many people from each parish emigrated during each period? How many were men, women and children up to the age of 15? In the analysis part of the essay the results were compared parish with parish, and with Örebro län and Sweden.The analysis showed that the emigration of three parishes is commensurate with the Swedish emigration history.

From the mid 19th century to the early 20th century about 1.2 million Swedes left Sweden for a new life in America. Three parishes in Örebro län is at the centre of the research of this essay. The time span of this essay ranges from 1856-1915, divided into three periods; 1856-1870, 1881-1895 and 1901-1915. The main objective has been to compare the three parishes with each other, with Örebro län and with Sweden. What I have wanted to examine has been the following: How many people from each parish emigrated during each period? How many were men, women and children up to the age of 15? In the analysis part of the essay the results were compared parish with parish, and with Örebro län and Sweden.

This thesis work has been carried out at the consultant company Pöyry Sweden AB in Norrköping, whom performs the task for E.ON heating Sweden AB, Händelöverket in Norrköping. The report shows methods to manufacture slurry consisting of fly ash and water. The slurry shall be pumped into several former oil storage rock shelters that E.ON has put into operation for the specific purpose. The ash mixture also develops hydrogen gas in contact with water.The work has aimed to produce different suggestions of methods and equipment that can be used for the objective. Mixing method and security issues were in centre while working with the suggestions.

The essay treats how an architect can direct motions of humans with architecture. This is made through an investigation of how the architect Bengt Edman has treated accessibility and motions when creating the student housing complex Vildanden and how it has affected the motions of humans within the area. To visualize how Vildanden relates to the rest of Lund I have made a comparative study with the city planning ideals that prevailed in the period when the area was built.The essay is based on the author's own observations through a phenomenological perspective and a field study including observations and a literature study..

This study examines a case of cooperation between banks, commerce, police and the municipality of Skövde, which in a project has the target to reduce the use of cash by 15 % in the city during 2011. The purpose of this study is to increase the understanding of the importance of cooperation in which different actors come together to reach a common goal, such as speed or interfere with an ongoing change, while they must meet their own interests. In this study the case of cooperation has been studied by using a qualitative approach. The methods used in this study are participant observation and a group interview as well as personal interviews. The theories underlying the study revolve around the concepts of collaboration between organizations with similar interests, changes in society, conflict and resistance to change..

Aniara is a versified epos written by Harry Martinson in 1956. The story is about a large group of people who are being evacuated from earth to Mars because the earth is radiated. However something goes wrong. They fall out of course and end up on a never ending journey in space.This essay examines the relations between the eposAniara and Lars Rudolfssons dramatization for Stockholm City Theater, played during the fall/winter of 2010. Through performativity and narrative theories I analyze narrations and characterization in the text and in the play.

The point of interest in this study is to identify whether ethnicity is a correlating factor regarding Hungarian immigrants? development of identity in Sweden. The general aim is to increase knowledge and understanding of the conditions for the Hungarian ethnical group in Sweden to reach self-realization. The main question is whether the general view of the background of this ethnical group has a connection to their self-realization in Sweden? Since the study involves a whole group of minority, a limitation has been made to adults living in the city of Halmstad, Sweden.

Sammanfattning: I detta arbete har jag undersökt det långtråkiga och den vardagliga flykten från det. Min inställning till det långtråkiga i detta sammanhang är att det innehåller något gåtfullt och intressant. Undersökningen utgår från intryck från tre olika miljöer: köpcentrat, torget och sammanträdet. Intrycken har antecknats enligt den metod George Perec använt i Ett försök att uttömma en plats i Paris. Med utgångspunkt i intrycken från dessa platser har jag tillverkat tre halssmycken.

The Youth Outcome Questionnaire 2.0 Self Report (Y-OQ 2.0 SR) has been implemented in residential treatment centre in the Municipality of Örebro as a result of the strive for a more evidence-based working approach within social work. This study aims to examine how personnel and adolescents describe the treatment/counseling and support and the application of the Y-OQ 2.0 SR in the units. The questions cover the values the personnel and adolescents ascribe to the application of the Y-OQ 2.0 SR, if the result from Y-OQ 2.0 SR is congruent with how the adolescents have been affected during the placement, which obstacles and/or possibilities emerge in the management of the instrument and if there are any indications that the Y-OQ 2.0 SR is advantageous or disadvantageous in the treatment process. The study has a qualitative approach; four interviews were carried out with adolescents and five with personnel. The result shows that structure is an important component in attaining a change in behaviour.

We travel more nowadays. The increasing travel rate generates greenhouse gases which in the long run cause an increasing number of natural disasters over the world. Car traffic is a major contributor to this development. Out-of-town shopping centres have historically good accessibility for car traffic. This study aims to look into what are the factors that influence the choice of transport mode for dwellers in the outskirts of a town when going to out-of-town shopping centres.

Fighting against accidents with elderly involved have come to be one of the west world's greatest challenges together with the climate changes and epidemics, and in order to fight against these accidents SDF Centre, Gothenburg appointed a man to the post as a caretaker.The aim of this master thesis is to analyse whether the implementation process and the systematic work correspond with Vedungs implementation theory and also put forward arguments for and against a masculine entrance into promotion old-age care; if it strengthens or is a take-off from the classical sexual roles.The thesis main theory is Evert Vedungs theory of implementation, which is constituted of eight factors which facilitates an implementation process. In order to theorise the sexual roles I have appropriated a gender perspective, constituted of multiple researchers and authors.The conclusion I have received through the qualitative interviews carried out with actors involved in the implementation process, is that the security services implementation correspond well with Vedungs implementation theory, hence the implementation has proceeded efficiently. The classical sexual roles is on one hand strengthened through a masculine possession of the security service, and on the other hand can the masculine entrance in the old-age care entail that more men apply for promotion old-age care work..

The main purpose of the study was to collect norm data forCommunication Attitude Test for Preschool and Kindergarten Children WhoStutter (KiddyCAT) for Swedish children. Sub purposes of the study were toexamine if the results on KiddyCAT vary depending on age and gender andexamine the reliability and validity for the Swedish version of KiddyCAT. Inthe study 119 children without known stuttering, 3:1?6:11 years, fromdifferent preschools in Gothenburg city participated. Neither significantcorrelation between results on KiddyCAT and age nor a significantdifference between the genders was found.

This master?s thesis aims at examining and structuring different viewpoints concerning the assignments of the Swedish public library system. The method used is ideology analysis.The main questions are: what are the overriding goals connected to each of the different assignments? How are these goals motivated? By which means are the goals to be reached? And how does our analysis relate to earlier research on the assignments of the Swedish public library? The thesis can be said to consist of three main parts. Part one is a theoretical framework introducing the concept ?ideology analysis? and the concept ?schools of thought?.