The purpose of this thesis is to investigate the view on the personal encounter between staff and visitors in public libraries in order to detect possible differences between the two groups in order to see if the personal encounter as such could be used in order to market libraries. We believe that social competence must interact with the initial personal encounter in order for the visitor to experience the visit as positive. We have based the theoretical framework on Erving Goffman?s theory on social interaction, as well as on Christian Grönroos? theory on quality of service and marketing. We use the following questions: How do library staff view the personal encounter? How do library visitors view the personal encounter? How does the library staff?s treatment affect the visitor?s view of the library?Are there any differences in view between visitors and staff concerning the personal encounter? If so, what kind of differences are they? Using qualitative interviews, we have interviewed nine visitors and six staff members at two public libraries.

Fem Nyckelord: Förstalinjechef, förväntningar, utfall, tjänsteföretag, varuproducerande företag. Syfte: Att öka kunskapen om skillnaden mellan förstalinjechefens förväntningar inför den första chefspositionen och vad verkligheten sedan visar sig kräva. Vidare vill vi få nya perspektiv på ämnet, se det från en ny synvinkel samt öka kunskapen kring ett område som vi anser saknar tillfredsställande forskning. Metod: Vi har uteslutande använt oss av kvalitativ insamlingsmetod med hjälp av djupintervjuer. Vi har en hermeneutisk ansats och har strävat efter att uppnå en närhet till respondenterna under intervjuerna. Teoretiska Perspektiv: Den teorin vi främst använt oss av är Linda Hills bok; ”Becoming a Manager - How New Managers Master the Challenges of Leadership”. Enligt hennes studie så skiljer sig förväntningar och utfall markant åt för nyblivna förstalinjechefer.

Thid thesis concerns pre-Roman religion in Gaul, taking as its starting point Caesar's De bello Gallico. Caesar's account of the Gauls and their religious customs is compared with the accounts of Lucan, Pliny the elder and Ammianus Marcellinus. These are also compared to, and contrasted to, the archaeological evidence. There is some discussion of the nature of the common interpretations of this evidence. The concept of 'the Celts' is touched upon, since much of the relevant evidence has, in our time, been thought of as Celtic.

I förundersökningen av balanserade styrkort upptäckte vi tidigt att flera företag frångått modellen efter en kort tids användning, trots litteraturens positiva framställning av den. Vi ställde oss då frågorna när företag väljer att frångå tillämpningen och utvecklingen av balanserade styrkort samt vilka faktorer som påverkar detta beslut. Syftet med uppsatsen blev att genom att jämföra företag förstå vilka faktorer som kan påverka företag att avbryta vidareutvecklingen av styrkortet. Vi valde att fokusera på implementeringen och vidareutvecklingen av balanserade styrkort. Uppsatsen grundar sig på en fallstudie av två företag, Plastic Technology Composites i Kåge och Centek i Luleå, samt intervjuer med två mycket kunniga personer inom ämnesområdet, Christian Ax på Handelshögskolan i Göteborg och Nils-Göran Olve på Linköpings Universitet.

Physiotherapists treat people with different views of the world and medical beliefs, which require a good understanding of cultural differences. One way to achieve cultural understanding is through self-reflection in a new context. During five weeks the authors, two physiotherapy students, completed a clinical practice at the rehabilitation center Pina Palmera, Zipolite, Oaxaca, Mexico. At the beginning of the period a critical incident was chosen, when the head physiotherapist for the ward Cuidados Especiales intended to sell jewellery to the authors during a treatment of a patient. The authors have by using the reflection framework "Framework to guide reflective process", and Interpretive Phenomenological Analysis (IPA) for analysis, discussed different ways of communication, adherence, education, and self-reflection and critical thinking.

Authors: Tobias Nilsson & Vedad LjeljakSwedish title: A case of a football club?s brand. En fallstudie om en fotbollsklubbs varumärke, ?Kall hjärna, varmt hjärta och rena händer?AbstractPurposeThe purpose of our study is to understand brand building of a Swedish professional football club. MethodThe method that has being used in the essay is a qualitative study where we have used semi constructed interviews to create a deeper understanding for brand building in a football club.

Researchers in the field of political corruption generally expect voters in democratic states to lose trust in corrupted politicians. However, there are cases where corrupted politicians maintain their popularity, a phenomenon studied in this thesis. Focus lies on three cases of political corruption: the Italian Prime Minister Silvio Berlusconi who has been the subject of several judicial investigations and court cases; the impeached former president of Lithuania, Rolandas Paksas; and the German Christian Democratic Union's (CDU) involvement in a party funding scandal. The cases are chosen based on the method of agreement. Berlusconi, Paksas and CDU have all, in spite of their corrupt behaviour, kept or regained popular support among a large group of their country's citizens.

This paper analyzes the content of eight Islamic Friday-sermons, held at Chalmers Technical University in Gothenburg in spring 2010, organized by Chalmers Islamiska Förening (CIF) (Chalmers Islamic community).The forces of globalization, the accessibility of information and the Internet have given rise to discourses and movements that know no national boundaries. The accessibility of these global movements and discourses through media, Internet, etc., affect the way Muslims in Sweden interpret and practice their religion. Thus, this paper includes discussions and descriptions of global Islamic revivalist-movements, and relates the contents of the sermons at Chalmers to these movements. In the sermons, the imams often discuss the concept of a global Muslim community, the umma, and their perceptions of the prescribed ethics linked to this community. They often relate this discussion of ethics to frequently discussed issues in the West such as equality, justice and ethical standards in war.

In a press release from the Swedish church it says that the pressure from people who are in need is increasing on the deacons in Sweden and that it?s getting higher each year. This study contains the search of knowledge about the deacons of the Swedish church, if they actually feel an increasing pressure and in what way, how they are handling the possible pressure from people in need, if that pressure is too high and if the deacons feel that they can assist the people seeking their help. The study also aim to provide more knowledge about the deacons experiences of the opportunities and boundaries (or obstacles) they meet in their line of work and how they handle the boundaries when/if they can?t provide the help that the people need.

This essay is about power, democracy, solidarity and equality in preschool. I examine three different situations to determine if I could have acted more sensibly in my interactions with the children. I portray: a ?children?s choice meeting? where children select an activity, a so-called emotional gathering and a dialogue at the lunch table about a popular movie that we plan to watch together afterwards. The purpose of this essay is to examine which norms and values form the basis of my actions, and if so, how these lead me to use my power to shape the children.I have chosen to use hermeneutic and norm-critical perspectives where I investigate and examine my norms and values and how I react and act, both consciously and unconsciously.

Background: Palliative care is a type of care, which does not cure but eases the suffering caused by the disease. The goal of palliative care is not to extend or shorten the patient's life, but to relieve pain and distressing symptoms and to promote the patients? quality of life (QOL). QOL can be understood as a subjective sense of happiness of existence, which means that the patient is experiencing life when her total life situation is consistent with her ??wishes.

This report is a bachelor thesis work within the field of Product Development and is also an assignment for Thule Sweden. The work has been performed by Niclas Tjäderborn and Christian Holm, students at the Mechanical Engineering Program with major in Product Development and Industrial Design at Jönköping School of Engineering during spring the semester of 2009.The thesis work concerned the development of a new wheel holder for bike carrier for Thule Sweden. The background to the project was that the initiator wanted a more user friendly wheel holder with better design than those available on the market. The wheel holder is able to be implemented on one or several of Thule?s current wheel holders.

The purpose of this master`s thesis is to examine how the contemporary changes in society display itself in the network Ecumenical Forum of European Christian Women EFECW and to increase the understanding of networks. My main questions are: What does the networks structure look like? What does the networks relationships look like? How is identity created in the network and what types of identities is created? The objectives are reached by using two methods, qualitative inquiries and document analysis. The inquiries were carried out to nine members in the network of different countries. The theoretical framework of the thesis is Manuel Castells theories of the network society, and the study is also placed in context by a presentation of previous research on the field.

Vigren Johansson, Kalle & Svensson, Christian (2008) Dramaarbete i förskolan Malmö: Lärarutbildningen: Malmö högskola Examensarbetet handlar om hur arbetet med pedagogiskt drama ser ut på förskolor. Huvudsyftet med undersökningen är att ta reda på vad förskollärare har för inställning till pedagogiskt drama samt om de känner att de har tillräckliga kunskaper för att använda det i den dagliga verksamheten. Vi har utgått från följande frågor: Hur ser verksamma förskollärare på pedagogiskt drama som en del av verksamheten i förskolan? Hur framställs pedagogiskt drama/dramalek i förskolans läroplan? Hur stor kompetens anser förskollärarna krävs för att leda denna typ av verksamhet? Hur är utbudet av litteratur eller andra kunskapskällor tillgängliga på arbetsplatserna? För att besvara dessa frågor har vi genomfört en enkätundersökning med förskollärare i Lunds kommun samt ett mindre antal intervjuer. Vi har utgått från litteratur som rör pedagogiskt drama i allmänhet samt drama och teaterarbete i förskolan.

The starting point must be that as long as no binding agreement between negotiators has been concluded, the negotiators has no obligations towards each other. Swedish Law does, however, recognize that obligations may arise in a pre-contractual phase. Different circumstances may add liability in a pre-contractual phase. This essay is a study about what the presumptions are for the liability in a pre-contractual phase. This essay also deals with what circumstances a party can add when he will claim damages in a pre-contractual phase.