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884 Uppsatser om Call center - Sida 26 av 59
Spam : den nya tidens onlinegissel
This thesis takes on a broader perspective of the modern age phenomenon we call spam. One of the aims of this thesis is to present and to compare the variety of methods used in the day-to-day fight against spam, as far they have evolved today, but also to present and discuss some alternative methods for suggested future use. The properties of a common e-mail spam are analyzed to show how the components that make up the structure in an e-mail can be used to classify spam. Furthermore I explain the naïve Bayesian classification methods, the signature-based method, the commonly used rule-based method and the challenge and response method and discuss these. The widespread use of blacklists is also explained and a close new variant to blacklisting, Turntide is presented and discussed.
Läsaren i den informella läsecirkeln
The purpose of this Master Thesis was to study the reader in the informal reading group. To fulfil our purpose we have used the following questions: how did the reader become a reader and what does her reading look like, why do people choose to participate in a reading group, how may the group influence the individual member in her reading and interpretation of a book, does the reading group have a therapeutic function, how does the informant find the group dynamics and different roles in the reading group, and finally how does the informant experience the discussion in the reading group. We have used two studies about reading groups, one by Elizabeth Long and one by Jenny Hartley. Our theory is divided into reading and group psychology. We have interviewed seven women belonging to different reading groups.
Skolledare och digitala teknologier : En kvalitativ studie i skolledares användning av och tankar kring digitala teknologier, i arbete och för skolan
Today, digital technologies (DT) can be said to play an important role in the Swedish school system. The goal of this essay was to describe DT use by school leaders, in relation to their views on schools? goals and visions, and teachers? and students? use of DTs. Semi-structured interviews were conducted with five school leaders of secondary schools in Umeå municipality, Sweden. The results show that school leaders? use of DTs center on three key tasks: communication, information and administration.
Gentrifieringsprocessen : Omvandlingen av nedgångna till attraktiva stadsdelar
Title: The process of gentrification ?the transformation of declined neighbourhoods into attractive ones Gentrification = ?A social process of change where people with high socioeconomic status move into neighbourhoods which traditionally has been dominated by people from the lower classes or from ethnical minorities.? (Nationalencyklopedin 2010).In many cities around the world, disinvested neighbourhoods become the place to be, where everything happens. This usually occurs when different social groups, such as bohemians, homosexuals and artists, move into a declined and disinvested neighbourhood. After a while, people from the middleclass move in to the area due to its increased attractiveness, and start to renovate their properties. This usually leads to higher rents, which force some of the original inhabitants to leave the neighbourhood.
Ett språk för alla? : en kvalitativ studie av ett antal pedagogers syn på sinanvändning av IKT-verktyg i den tidiga läs- och skrivinlärningen
The aim of this study is to investigate a number of class teachers' thoughts on the use of information and communications technology (ICT) in early literacy learning. The study has been conducted as a qualitative study, interviewing five teachers with the help of an interview guide. Three central questions were posed.What perception do the teachers have about the use of ICT in their tuition?What perception do the teachers have about the pupils' literacy learning in teaching with ICT tools?What perception do the teachets have about teaching and learning by means of ICT when it comes to pupils with reading and writing difficulties/dyslexia?The overall theoretical basis of the study is Vygotskij's sociocultural theory.In conclusion, the result of the study is as follows.Most class teachers feel that the training they have undergone in ICT education was adequate, but they also call for skill development.Most teachers believe that the use of ICT tools provide opportunities to adapt their teaching to pupils' knowledge level. The teachers' opinion is that ICT in teaching is useful for pupils' progress in early literacy learning.Most teachers also believe that ICT tools in teaching can be of some help for pupils with reading and writing difficulties/dyslexia.One obstacle in helping these pupils is lack of time.Therefore, the majority of the teachers hand these pupils over to special education outside the classroom..
Sjukvårdspersonals upplevelser av att använda bedömningsinstrument på barn (Pediatric Early Warning Score)
AbstractThe aim of the studie was to investigate if the Pediatric Early Warning Score system, PEWS, is an useful instrument on a children's inpatient ward, regarding the detecting of deterioration in children's vital signs. For this, a quantitative descriptive design with qualitative elements was used. Method: Study specific questionnaires were distributed to 86 persons (helpnurses, nurses and doctors). Of these, 36 answered and sent back the surveys. Results: Of 36 responses 25 felt experienced a faster detection of deterioration of vital signs in the child.
Konsten att fördela min uppmärksamhet på bästa sätt
Min uppsats handlar om situationer där jag har svårt att fördela min uppmärksamhet. Mitt fokus läggs antingen på barnet med speciella behov eller på barngruppen.I essän för jag en diskussion runt mitt eget förhållningssätt kring detta.Den senaste tiden har vi upplevt en trend att barn med särskilda behov ska inkluderas i all skolverksamhet. Syftet är naturligtvis gott, men min upplevelse är att det ibland kan leda till en ny form av exkludering. Det vill säga att de barn som inte fungerar som förväntat kan känna sig ännu mer utanför vilket kan få konsekvenser för att uppnå kunskapsmålen. Hur kan jag hantera detta som pedagog? I min essä undersöker jag problemet med hjälp av ett antal etiska teorier, pliktetik, utilitarism, diskursetik och fronetisk etik..
SAS och 11 september : Hur Krishantering leder till Utveckling
Den 11 september 2001 kapades fyra passagerarflygplan i USA för att sedan flygas in i Pentagon och World Trade Center. Händelserna 2001 fick stort genomslag på flygmarknaden som upplevde sitt största efterfrågefall någonsin. Ett företag som agerar på en krisdrabbad marknad tvingas vidta åtgärder för att hantera de förändrade villkor som uppstår som en följd av krisen. Syftet med denna uppsats är att undersöka huruvida dessa krisåtgärder påverkar företagets organisation även efter att krisens direkta påverkan på företaget upphört. Vi har undersökt detta genom att se till hur det skandinaviska flygbolaget SAS hanterade krisen den 11 september 2001 och huruvida de krisåtgärder som vidtogs står att finna även i företagets organisation våren 2006.
Digital guidning på campus Alnarp : tekniska lösningar för riktad information till olika målgrupper
Today digital guides are most frequently used by the museum and tourism industries. They are also used for education purposes. They make it possible to distribute information and have it easily accessible. In addition to written information they add sound, pictures and videos which lift the whole impression of the visited place to a higher level.
A variety of systems currently in use today have been evaluated.
Vad påverkar medieteknikstudenternas kursval?
With many different elective courses to choose between, a lot of students experience anxiety over deciding which courses to study next semester. The choice of a specific course can have a big impact on the students future studies and/or employment. Therefore the anxiety is justified. At the same time the number of students applying for a course often vary from year to year. This creates issues for the responsible teachers because of the ever-changing resource requirements.There are several different theories on decision making, addressing the different time related states as well as the different habitual styles.
Djurplågeri enligt BrB 16:13 med fokus på djurs lidande
Interaction is an important part of children?s development. The school is a main arena in which children learn to interact, mainly through their playing. This study aims at investigating the role of interaction in a leisure school didactic setting. The aim of the study is to gain a better understanding for how the pupils develop though use of social interaction.
Staden mellan visionerna och asfalten: En studie av politiska idéer och visioner om staden ur ett rumsligt perspektiv
Urban planning is not only a matter of architectural trends; it is first and foremost political. This thesis seeks to understand the links between political ideas and visions for the city and the physical structure of the city. The study aims to construct a model to help understand these links, a helpful tool in analysing a city, focusing on the one hand at the physical structure of what I call "The City as a Welfare Provider" and on the other hand at "The City as a Growth Engine". It also sets out to test this model in an empirical study of Stockholm and the soon-to-be built district of Norra Station in the same city.The analysis shows that Stockholm has ambitions to be a welfare provider to its citizens, but have also adopted to a discourse of interurban competition which stresses the importance for the city to enhance economical growth. What is interesting is that the physical structures promoted in the planning documents of Stockholm are nearly exclusively those associated with the model of "The City as a Growth Engine"..
Sportcenter i Västertorp
Stockholm Stad behöver utöka kapaciteten på sina badhus samt idrottsanläggningar. Därtill är renoveringsbehovet stort på samtliga badhus. Badet i Västertorp täcker ett stort område och är populärt men behöver nu rivas pga. det dåliga skicket. Istället ska man bygga bostäder på platsen och flytta ner det nya badet till Mellanbergsparkens södra spets för att samtidigt bli en bullerbarriär mellan motorvägen (E4/E20) och parken som man vill börja programmera.
Analys och design för strömmande media i DySCAS
This master thesis is a part of the DySCAS project at ENEA. The purpose of this thesisproject is to add support for streaming media and USB support to the DySCAS demonstratorplatform.To achieve this, some of the widely used middlewares available today were studied. The onethat proved to be of most interest is CORBA. Although CORBA?s solution to streamingmedia couldn?t be used due to their use of object programming, the CORBA solution didprovide some interesting thoughts regarding how the USB devices should be handled, in thiscase their ?resource inspector? and ?trading service?.Ethernet was the chosen network to support streaming media.
Förändring av folkrätten vid bekämpning av terrorism med militära medel
The terrorist attack that shocked the world the 11th of September 2001, when two hijacked aircrafts flew into the World Trade Center's twin towers in New York, came to change the world view for many people especially Americans that felt that the world around them where about to collapse. A new time had begun, a more frighten one. A new kind of terrorism where seen in the dawn, a kind that never had been more evil, and there for was passed to be extremely dangerous. The United States followed by the United Kingdom decided quickly to declare war against the terrorism. Unavoidable this decision led to the development of new interpretations of public international law when the US where unwilling to follow the rule of law.