Sök:

Sökresultat:

884 Uppsatser om Call center - Sida 27 av 59

Folkbibliotek en väg till integration

The purpose of this thesis is to investigate how a public library, as an information center and a meeting place, may contribute to bring Swedes and immigrants closer to one another, which is a prerequisite for integration. To realize this purpose, I have asked three questions. Which conditions and demands are stated in central documents for libraries immigrant activities? What do the library called Biblioteket Västers multicultural activities contain? How does the library conceive its object to strengthen immigrants identity so that its activities, contribute to integration? As method, I have used hermeneutics, which means that I have interpreted the thesis material. In the theory I have described relevant literature and confirmed the importance of identity, language and the majoritys acknowledgement for integration.

Hållbar utveckling-en studie av små- och medelstora företag i Sverige

Sustainability has become more interesting to several companies through the last years, the trend attracts lots of attention around sustainability. Sustainable development means different to different people. The most frequent definition that we have found and which we believes compare with our definition of sustainable development.?a social change which satisfies daily needs without endanger next generation?s possibilities to satisfy their needs?.We have in this project commence from the English word sustainability and establish our own apprehension of its meaning, in the Swedish translation we have chose to call it sustainable development.This study is a part of an extensive project which is going on around the world and the material of the empirical study is designed after the international variation.Our study on over fifty small and medium sized enterprises has got the conclusion about what they think of sustainable development. We have compiled their answers and then the answers have been divided in three main categories.These main categories are:? Environmental-? Social-? Economic sustainabilityWe have also described what kind of obstacles which can be considered as standstill?s in the work with sustainable development, we have been summery them in three main categories:? Time? Cost? KnowledgeWe have seen that enterprises mostly see it as an competitive advantage to work with the main categories which is included in sustainable development, but the three standstill?s makes it difficult fore them to reach right up to sustainable development..

Folkbibliotek och TV-spel: En kvalitativ studie av hur införandet av TV-spel på svenska folkbibliotek relaterar till införandet av andra nya medier.

The aim of this thesis is to study how the recent introduction of video games in Swedish public libraries compares to past introductions of other medias, namely music records, sequential art, manga (Japanese comics), and films on video. In what ways does the introduction of video games differ from the other examples of introductions and in what ways are they alike? In what manner have the medias been introduced? How does the librarians views on video games differ from their views on other medias? The purpose of doing this is that by investigating how new medias have been evaluated in the past, we might gain an understanding of how the introduction of video games links into that tradition. Theoretically, this thesis is grounded in Sanna Talja?s theory of the interpretative repertoires of the music library.

En utvärdering av Peabs inköps- och avropssystem

 This report is an evaluation of Peab's purchase and call-off system, PIA.PIA is used to order goods for Peab's construction sites. The background to the work is that users of the system have understood the system cumbersome to use when purchasing goods for construction sites. The evaluation was carried out by the interviews and tests with users of the program, in this case, supervisors and site managers at the company. Ten users of the system were interviewed and eleven people have carried out a test order.The focus is primarily on the test order that users have implemented, which has been clocked and analyzed for time and cost. The evaluation is also a user analysis concerning how the users perceive the program, mainly in terms of usability, functionality and benefits.The result of this report shows that PIA is economically profitable to use for the purchase of goods for construction sites.

Litteraturförmedling på folkbibliotek: Bibliotekariers tankar om kompetens och betydelsefulla egenskaper

This thesis deals with questions about competences and qualities that librarians inpublic libraries find that they need to be qualified suppliers of literature (books andmagazines).Our aim is to problematize the competence of the profession in relation to promotingliterature, knowledge in literature and reading habits. We want to know what librariansthemselves think about their own competences when it comes to supplying andpromoting literature. Does it have to be a leisure interest or do they get the possibility toread during working hours?What do librarians think it means to be a qualified promotor of literature and how dothey acquire the right competence? Do they believe that their competence correspondswith the occupational requirements? How much of their knowledge about literature andpromoting literature comes from personal interest and commitment?We primarily used the theories about competence by Per-Erik Ellström. One of thetheories is the one of implicit and explicit knowledge.

- Jag är den jag var då - det är förutsättningarna som har förändrats? - en postkolonial feministisk studie utav invandrarkvinnors berättelser om identitetskonstruktion och förändring

Postcolonial feminist theory says that ones identity is constructed by severalfactor, not only gender but even culture, ethnicity and class imbedded in the socialcontext. This paper examines what happens to women's identities if the socialcontext changes. Does an identity shift occur? By interviewing five women fromBosnia-Herzegovina I try to understand the affects migration has on women?sidentity. Postcolonial feminist theory says that our identities are constantlychanging, as their constructing factors.

Lösenord till Framtidens bibliotek : en jämförelse mellan Ronneby och Sölvesborg folkbibliotek när det gäller IT-utveckling och bibliotekets roll i informationssamhället

Our aim with this study has been to show the central factors that we consider have had animpact on public libraries in the "information society". We have studied two communities in the south of Sweden, Ronneby and Sölvesborg. These two communities have both started a development to the IT society, a society where information plays a great role, where the technique is the tool that supplies information.Ronneby community had early the aim to be the chief Swedish information center. A priority on information technology has therefore been obvious for them. Sölvesborg community has had another method and time schedule towards the IT society.We have been studying the documentation of aim and the strategy for IT development in different levels.

Morphology of the Action Babe Cinema : En strukturell studie av 2000-talets filmer med kvinnliga actionhjältinnor

The subject of my thesis is what I have chosen to call the ?action babe cinema? of the 21st century, essentially action-movies featuring a female heroine in the lead role. Inspired by the theories of Vladímir Propp, author of Morphology of the Folktale, I have tried to reveal the underlying structure of these films. I have chosen eleven films which form my material, and from these extracted a number of functions (which means the actions of a character), that reoccur frequently. The heroines? transformation can be seen as a central theme of the action babe cinema, and I have divided the films into two groups depending on the course of the transformation, either from soft to hard or the other way around.

KLIMATKONFERENSEN I KÖPENHAMN : En jämförande analys av Kinas och EU:s agerande för ett bindande klimatavtal

Abstract  This paper examines the Copenhagen Climate Conference held in the Bella Center in Copenhagen, December 2009. The aim of this paper was to analyse the highly anticipated conference, and why it did not result in a binding protocol between the world?s states. The focus of this paper was to examine two key actors in the Copenhagen negotiations: the people?s republic of China and the European Union.

Arbetsterapeutisk bedömning av förmågan att köra bil hos personer efter stroke

Syftet med studien var att beskriva hur arbetsterapeuter bedömer förmåga att köra bil hos personer efter stroke samt arbetsterapeuternas erfarenheter av detta arbete. Studien designades som en deskriptiv studie där verbal data samlades in med halvstrukturerad intervju. Data strukturerades som kvalitativ hårddata och analyserades med innehållsanalys och det resulterade i sju kategorier: Teamets arbete med körförmågebedömningen, Aktivitetsintervju ger grunden för bedömningen, Standardiserade instrument ger viktig information om kognition, Observationer tydliggör körförmågan, Anhörigas deltagande vid bedömning av körförmågan, Arbetsterapeuternas förhållningssätt och Vision om kompetensutveckling och utveckling av arbetsrutiner. Resultatet beskriver rutinerna vid en körförmågebedömning, vilka bedömningsmetoder arbetsterapeuterna använder, samt deras erfarenheter av arbetet med detta. Arbetsterapeuternas erfarenheter påvisade behovet av vidareutveckling inom området, även nödvändigheten av fler Trafikmedicinska center belyses då antalet förare med olika sjukdomar ute på vägarna ökar..

Den nya diskrimineringslagen - särskiljande eller sammanhållande? : En innehållslig idéanalys av den svenska interpellationsdebatten.

The aim of this paper is in part to distinguish the ideas raised in the Swedish political debate on the new discrimination law in relation to protection of groups. Is protection by law against discrimination needed for the individual or the group? If it is needed for members of groups, are these groups viewed on as static or variable. Are there any conflicts present between group interests? We link these ideas to three different theoretical perspectives: multiculturalism, feminism and intersectionality and further examine the differences and contradictions between the perspectives represented by members of parliament.

Våga fråga: Faktorer som påverkar psykologisk trygghet i team

This thesis aims to further study the interpersonal risk taking within groups and thereby the importance of a climate promoting a reflective behavior. The increased demand in complexity and exposure towards teamwork leads to increased call for knowledge integration, which can be explained as the ability to integrate the collective knowledge within the group. We have therefor identified a need for better understanding what makes a group more effective. Key factors for self-estimated effective collaboration have been shown to be a group's reflective behavior and ability to coordinate the skills that each individual possesses. These factors are greatly affected by the psychological safety within the team.

En finansiell transaktionsskatt - lösningen på finanssektorns dilemma?

Interaction is an important part of children?s development. The school is a main arena in which children learn to interact, mainly through their playing. This study aims at investigating the role of interaction in a leisure school didactic setting. The aim of the study is to gain a better understanding for how the pupils develop though use of social interaction.

Verksamhetsstyrningens inverkan på målprioritering - En kvalitativ fallstudie av två vårdcentraler i Stockholms läns landsting.

This study aims to examine the effect management control systems have on which goals health centers prioritize. The management control systems of one privately owned and one publicly owned health center have been studied through a qualitative case study. Robert Simons (1995) framework with four levers of control (diagnostic control systems, interactive control systems, belief systems and boundary systems) has been used to structure the study. For both health centers we found a conflict of interest mainly between the diagnostic control system and the beliefs system, where the diagnostic control system is biased towards quantitative goals and the beliefs system is mainly biased towards qualitative goals. However, despite the unbalanced levers of control the studied health centers have been able to reach a well functioning compromise between quantitative and qualitative goals..

Sjuksköterskors erfarenheter av att bemöta patienter som söker vård på grund av psykisk ohälsa i sjukvårdsrådgivning : En intervjustudie

Den psykiska ohälsans utbredning är omfattande och är idag ett folkhälsoproblem i Sverige. Många människor söker vård för psykisk ohälsa genom telefonrådgivning. Syftet med denna studie har varit att undersöka och beskriva sjuksköterskors erfarenheter av att bemöta patienter med psykisk ohälsa i arbetet med sjukvårdsrådgivning. För att genomföra denna studie valdes en kvalitativ metod. Sju sjuksköterskor som arbetar med telefonrådgivning intervjuades.

<- Föregående sida 27 Nästa sida ->