This study discloses Swedish human service organizations and their methods of integrating unaccompanied children into the Swedish society. The purpose of the study is to investigate how social workers at HVB-homes for unaccompanied children depict their experience in and knowledge of how the unaccompanied children are integrated into Swedish society. The method of investigating the questions raised by the purpose of this thesis has been qualitative analysis of answers derived from interviewing personnel at HVB-homes for unaccompanied children. In doing so we have made use of a semi-structured method of interviewing the above-mentioned personnel. The data derived from these interviews has thereafter been analysed and filtered through the concept of integration and the theoretical formations human service organizations and street-level bureaucrats.

The project was conducted during a period from November 2014 to January 2015 at the company Westermo Teleindustri AB (WTE). The subject of the project was to make an inventory more efficient. The inventory was located at WTE, but was owned by the subsidiary Westermo Sverige (WSE).The inventory had a high amount of tied up capital. This was due to products that hadn?t been sold.

Uppsatsen innehÄller en studie av hur etiska regler, vilka framför allt Äterfinns inom advokatyrket, pÄverkar konkurrensen och de konflikter som uppstÄr mellan de svenska och europeiska konkurrensreglerna och dessa etiska regler. Mer specfikt identifieras vilka konkurrenshÀmmande effekter dessa regler medför, och vilka alternativ som finns för att kombinera etiska regler och konkurrensregler pÄ ett sÄdant sÀtt att minsta möjliga skada uppstÄr för konsumenterna av advokattjÀnster. Resultatet av uppsatsen Àr att vissa etiska regler bör elimineras eller modifieras, eftersom de pÄverkar marknaden pÄ ett negativt sÀtt utan att medföra motsvarande vinster annorstÀdes. The essay contains a studie on how ethical rules, here represented by the rules for the law profession, influence the competition. Furthermore are the conflicts that appear between the ethical rules and the Swedish and European competition rules identified and analysed.

The aim of this study is to create an increased understanding of shared leadership and how it takes shape in the relationship between first-line managers in human service organizations. Shared leadership is seen as a complement to the traditional one-man leadership and briefly means that two managers share the role that usually is held by a single leader. The study has a qualitative approach based on semi-structured interviews with managers in human service organizations. The interviews mention the mangers thoughts and experiences about shared leadership and gain approval in the hermeneutic science field. The study is analyzed based on symbolic interactionism where perspectives from the theoreticians Mead and Goffman are used.

Teorier inom relationsmarknadsföring har talat om hur företag kan vinna konkurrensfördelar genom att erbjuda kunden ett totalt serviceerbjudande, dÀr kunden och dennes behov stÄr i centrum. Teorierna beskriver vidare humankapital som den viktigaste resursen och talar i anslutning till detta om utbildning, befogenheter och god kommunikation med ledning. För en mindre aktör pÄ detaljhandelsmarknaden krÀvs nya vÀgar att differentiera sig nÀr större, vÀletablerade kedjor erbjuder likartade sortiment till liknande priser. Parfymeri L Àr ett familjeföretag med butiker i fem svenska stÀder som sÀljer selektiv kosmetik. De satsar pÄ att erbjuda personlig service och uppger att personalen Àr den viktigaste resursen för ett företag i deras position.

The aim of the study was to examine collaboration and professional perspectives on the best interest of the child in regards to working with unaccompanied asylum seeking children. Firstly, our result show that counselling is available for the unaccompanied children from case workers, staff, school counsellors and emergency psychiatric care. All of the participants in this study describe the need for long-term counselling for unaccompanied children, however, providing the long-term counselling is not the primary purpose of the organisations in question. Therefore an additional service-provider working with counselling is a necessity. Secondly, the study explores the participants? professional perspectives on the best interest of the child.

The aim of this master thesis is to investigate the mobile library development in Sweden since the start in BorÄs, Sweden in 1948. We have concentrated on three six-year periods. Our aim has been to describe a part of the mobile library development. We wanted to research the background of the said development. To do this we also studied the library and overall development in Sweden during the same years.

The furniture retail industry in Sweden has gone trough large changes during the last decades. Today the industry is tough and in the maturity stage where few new companies enter, especially if they do not have a unique offer. The furniture companies have become larger and fewer, the changes have lead to difficulties for smaller and medium sized companies to grow and be profitable.Our purpose is to analyse, evaluate and compare three smaller companies in Stockholm with the intention to find what kind of marketing strategies they are using to survive on the Swedish market. First we interviewed the three companies to see what they do to survive on the market, then we asked 100 persons to fill in a questionnaire to see if they had the same opinion as the companies described.With help from theories we prepared questions which laid the foundation to the empirical part of the essay.The result from this study shows that the three companies differ from each other when it comes to using relationship marketing and placing the customer in the centre. All of them are aware of the importance of doing so, but because of different limits and possibilities they can not fully adjust everything to the customer.

Denna rapport baseras pÄ en undersökning som gÄr ut pÄ att ta reda pÄ vad man sombutikschef pÄ Systembolaget kan göra för att förbÀttra kundservicen inom ramarna för despecifika försÀljningsregler som företaget mÄste följa pÄ grund av det monopol pÄförsÀljning av alkoholhaltiga drycker som föreligger.I rapporten tas teorier om servicekvalitet upp dÀr vi bland annat har utgÄtt ifrÄn tekniskoch funktionell kvalitet, olika teorier om kundservice och personlig service,pÄverkansmetoder samt teori om organisationens betydelse för servicekvalitet.Vi har anvÀnt oss av en kvalitativ undersökningsmetod dÀr vi intervjuat butikschefer i treav Systembolagets butiker. Vidare har vi Àven anvÀnt oss av observationer ochbenchmarking. Det sammanstÀllda resultatet har tillsammans med teorin utgjort en grundnÀr vi analyserat resultatet av undersökningen och tittat pÄ likheter och skillnader mellanteori och praktik.Den centrala slutsatsen vi kom fram till Àr att Systembolaget ligger efter i kundservice, dÄdetta Àmne börjat uppmÀrksammats fullt ut först pÄ senare Är. För att utveckla sinkundservice rekommenderar vi bland annat att företagets butiker i större omfattning skallanvÀnda sig av bÄde extern och intern benchmarking för att pÄ sÄ sÀtt förbÀttra den egnaverksamheten. Vi kommer Àven med rekommendationer pÄ ÄtgÀrder som vi anser skullekunna öka kundservicen inom Systembolaget..

Because of the large supply of information is today's leisure travelers very enlightened and have firsthand knowledge of what can be demanded on a hotel stay. Along with business travelers, who are not price sensitive, they place higher demands on the standards and service they require. It has become increasingly important to attract the visitors in a unique way.The purpose of this study is to reveal those aspects which hotels focus on in their business in order to keep their guests, despite the strong competition and the new demands of the changing hotel industry. The study has examined more closely if the hotels have specific concepts in their approach, if their servicescapes (the environment where the service is assembled) are designed in a unique way to attract visitors and if the hotels have special relationships with their guests.The study is qualitative and in order to answer the purpose has observations of the selected hotels and interviews with managers and receptionists been made.One of the conclusions that we reached is that the most important aspect in the hotels business is their relationship to the guests. Each respective hotel strives to have a special and unique relationship with its guests conveyed by its staff.

The market for security is one filled with great opportunities. The security services companies are numerous and diverse, the Swedish market is dominated by two large companies: Securitas Bevakning AB and Falck Security AB. In this study we have focused on the bigger of the two, Securitas. This report describes and analysis the security service branch and its surroundings in an involved manner. The target group of the result is mainly people within the security branch.

Teorier inom relationsmarknadsföring har talat om hur företag kan vinna konkurrensfördelar genom att erbjuda kunden ett totalt serviceerbjudande, dÀr kunden och dennes behov stÄr i centrum. Teorierna beskriver vidare humankapital som den viktigaste resursen och talar i anslutning till detta om utbildning, befogenheter och god kommunikation med ledning. För en mindre aktör pÄ detaljhandelsmarknaden krÀvs nya vÀgar att differentiera sig nÀr större, vÀletablerade kedjor erbjuder likartade sortiment till liknande priser. Parfymeri L Àr ett familjeföretag med butiker i fem svenska stÀder som sÀljer selektiv kosmetik. De satsar pÄ att erbjuda personlig service och uppger att personalen Àr den viktigaste resursen för ett företag i deras position.

The aim of this study was to examine the possibilities to enter the regular labour market for pupils and young adults with intellectual disabilities. The method used is tape-recorded qualitative interviews with; Two pupils with intellectual disabilities, studying the last year at a special school. Two young adults with intellectual disabilities, former pupils at a special school and at the moment in search of work at a Public Employment Service office for young adults with disabilities. Furthermore were interviews made with two professionals, one student counsellor at a special school and one representative at a Public Employment Service office for young adults with disabilities. For analysing the empirical data, Iris Marion Young's theory about Five Faces of Oppression, Crip theory and Dalrymple and Burkes theory about empowerment was used.

Detta examensarbete innefattar en kundenkÀtundersökning i Kalix kommun dÀr 500 st slumpvis utvalda personer fÄr medverka genom att besvara 47 st frÄgor som handlar bland annat om gator, parker, vatten och avlopp samt sophÀmtning i Kalix kommun. En viktig del i en kommuns trovÀrdighet gentemot medborgarna Àr att de fÄr göra sin röst hörd. Ett sÀtt Àr att medborgarna fÄr medverka i en kundenkÀtundersökning dÀr de kan svara pÄ frÄgor som gÀller den tekniska servicen i kommunen. Med hjÀlp av denna undersökning kan kommunen ta del av medborgarnas svar och synpunkter och bemöta dem. Syftet med examensarbetet Àr att undersöka vad Kalixborna anser om kommunens gator, parker, vatten och avlopp och sophÀmtningen, och hur de kan vara med och pÄverka kommunens tekniska service och pÄ det sÀttet underlÀtta för Kalix kommun till förbÀttringar inom dessa omrÄden.

SyfteSyftet med intervjuundersökningen var att ta reda pÄ om eleverna medverkar i planeringen i Àmnet Idrott och HÀlsa och vad de kan pÄverka. Delaktighet har olika innebörder i olika sammanhang, delaktighet i yrkeslivet kan handla om arbetsmoral och delaktighet i skolan om integrering eller elevinflytande.Metod6 elever i Äk 4-6 intervjuades i en ostrukturerad intervjuundersökning dÀr de först deltog i en gruppdiskussion. FrÄn dessa sex elever gjordes ett urval dÀr tre elever fick medverka i en personlig intervjuundersökning för att ta reda pÄ hur vÀl eleverna kÀnde sig delaktiga och vilket inflytande de hade i skolan i planeringen inom Àmnet Idrott och HÀlsa . Vid intervjutillfÀllet anvÀndes papper och penna.ResultatEleverna ansÄg att lÀraren bestÀmmer det mesta i innehÄllet i Àmnet Idrott och HÀlsa. De aktiviteter eleverna hade varit med och planerat med lÀraren var olika lekar och bollsporter.