The aim of the paper is to examine how public libraries can develop their services for children with ethnic minority backgrounds as a user group. This is achieved through studying the conditions for library services provided for children aged 9-12 in this group by public libraries in suburbs densely populated with ethnic minorities. The paper uses both a literature review and empirical research on the community libraries in Rinkeby and RosengÄrd as well as the town library in Lund. Services potentially available to these groups are analysed and discussed in the later chapters. The overall conclusion is that those services provided for ethnic minority children are largely the same as those provided for in children library services in general.

AbstractThis report describes our ten week long thesis work which is the last task in our education in mechanical engineering at Linköpings University. The project has been performed at Siemens Industrial Turbomachinery AB?s service department. The company which is located in FinspÄng produces, sells and provides service for steam and gas turbines around the world.The purpose of this project is to help Siemens develop their maintenance programs for two of the auxiliary systems which are a part of the complete steam turbine system. These are lube and control oil systems.The project is restricted to two of Siemens maintenance products, No Stop Check (NSC) and the annual Safety Inspection (SI).

Byggnadsautomation har i dagslÀget ett kalkylprogram gjort i Excel som Àr helt fristÄende frÄn deras kvalitetsprogram. Dom vill i och med detta fÄ ett tvÄ delat system som anvÀndaren bÄde ska kunna köra med eller utan anknytning till Internet. Programmet har tillgÄng till en befintlig kund och komponentregister som man kommer Ät via en Web Service. Om det inte finns nÄgon Internet uppkoppling sÄ kommer dessa register att sparas lokalt för att sedan synkroniseras nÀr det finns tillgÄng till Internet. En kalkyl ska kunna sparas och öppnas antingen pÄ servern eller lokalt som i detta fall Àr en SQLite databas.

This master?s thesis will examine the concept of ?fixed establishment? in VAT-law. The concept can be found in the new EC-directive on the common system of value added tax, however it has existed for thirty years in previous directives. Despite this, the legislator has never provided a proper definition of the concept. Its meaning has therefore evolved through the case-law of the ECJ.The Court has put forward a number of criteria which are all to be met if a fixed establishment is to be at hand.

The purpose of this master thesis is to investigate the differences between the traditional way of conducting a reference interview and the electronic way. The main questions of this thesis are: How does the electronic reference interview appear in comparison to the traditional one? How do the librarians experience the differences? Is quality affected in the electronic reference interview? Examples from FrÄga biblioteket Ask the Library have been used in this study. The method used in the investigation is based on qualitative interviews in combination with studies of relevant and recent literature. The librarians interviewed all have experience from both traditional and electronic reference work.

Det finns idag ett flertal teorier om vad som kÀnnetecknar god service, hur god service presteras och vilka krav detta stÀller pÄ dagens serviceföretag. Dessa teorier förklarar dock inte hur man i praktiken ska gÄ tillvÀga för att uppnÄ det optimala servicemötet (Svingstedt 2005). Den kraftiga expansion av extraanstÀllningar som nu Àger rum inom detaljhandeln förÀndrar förutsÀttningarna för levererande av service ytterligare. De krav som stÀlls pÄ service och flexibilitet inom detaljhandeln, i förhÄllande till extraanstÀllningar, gör det sÄledes intressant att studera hur servicemötet skall fungera enligt teorin, hur det fungerar i praktiken och vilka problem man kan urskilja gÀllande extraanstÀllningar i servicemötet. VÄrt syfte Àr att belysa problematiken med extraanstÀllda gÀllande servicemötet i detaljhandelsbranschen, dels ur ett teoretiskt perspektiv, dels ur ett empiriskt perspektiv.

Denna uppsats Àr en fallstudie som gÄr ut pÄ att beskriva företaget Icehotel AB och hur de gÄtt tillvÀga för att bli ett attraktivt turistmÄl och framgÄngsrikt företag.Vi har genomfört en kvalitativ undersökning dÀr vi intervjuat företagets VD Yngve Bergqvist samt kunder som besökt Icehotel. I resultatet redovisas svaret frÄn dessa intervjuer.Vi har valt att lÀgga tyngdpunkten pÄ marknadsföringen av Icehotel och hur de lyckats nÄ ut till mÀnniskor frÄn hela vÀrlden. I teoridelen tar vi upp Turistmarknadsföringens 8 P och Attraktionsutveckling. I analysen tillÀmpar vi sedan dessa pÄ företaget.I slutsatsen diskuterar vi kring hur Icehotel gÄtt tillvÀga för att bli ett framgÄngsrikt företag. Vi tar upp promotion av företaget, samarbetspartners samt den professionella marknadssegmenteringen..

The purpose of this master?s thesis is to examine what needs and expectations the patrons have on the local public library services for adult students. With increased knowledge of these matters the library will be able to support and improve the service for users. The focus is on adult students with immigrant background who study Swedish as second language in a municipal adult education school. The main questions are: How do adult students use the library at present? What do they consider to be most important when using the public library for their studies? How do these expectations correspond to their experience of the library services? Two focusgroups and one in-depth interview were carried out.

This paper aims to shine a light on the challenges connected to the implementation of a process focused way of thinking in a public service organization. To this we have conducted a series of qualitative interviews, primarily from participants of a university driven project. The project aims to teach decision making employees of public service organizations how to use process modeling techniques to increase their efficiency. We have also interviewed the teachers who have taught the courses included in the project. As a final point of view we have also interviewed a researcher and IT consultants to compare novice users with experienced users of process modeling techniques.

The purpose of this Master thesis is to compare the perception and significance of reference work in two countries, Sweden and Germany. This will be achieved by means of a literature review of previous research literature and public documents and a content analysis of articles from two library journals.A first step was to examine the historical development of reference work in the selected countries. In connection with this there proved to be distinct phases in the discussion regarding reference work. These phases with their specific discourses, themes and emphases reflected and thus later were confirmed in the second part of the study.The results show that despite some similarities there are also quite a few differences in how reference work is perceived in both countries. For Sweden, the idea of reference work was introduced relatively early.

The aim of this essay is to study how parents to children with learning disability experences the support they get from society. My main question has been: what kind of support offer does society offer this parents? What is good and what is less satisfactory in this support? The study is based on a qualitative method. Five parents with children who has learning disabilities has been used as base. The material has been analysed with a narrative, hernmeneutic perspective.The study concludes that the parents, use in this case, find that society does not offer the necessary understanding for their problem of their family.

The purpose of this thesis is to investigate if there are environments that use some kind of central authentication system within institutions/schools. The hypothesis is that an institution not using a form of central authentication service has more need for maintenance and as such is considered a higher cost for the organization. The gathering of data has been done through interviews with technical personal at Blekinge Tekniska Högskola and Linköpings Universitet. Based on the technical background of the authors, and the system limited to discussing Windows and UNIX operating systems, a discussion and analysis of the systems working today has been done, with emphasize on the hypothesis..

Elever med varierad matematisk fo?rma?ga finner matematisk utmaning i olika sorters uppgifter. Fo?r att ge alla mo?jlighet att utmanas ha?nvisas eleverna ofta till enskild ra?kning i la?romedel, en undervisningsform som kraftigt har kritiserats bland annat fo?r att den ger litet utrymme fo?r interaktion eleverna emellan. Den ha?r studien redogo?r fo?r hur elever i heterogena elevgrupper lo?ser matematiska problem som a?r konstruerade fo?r att utmana alla gruppens elever, inklusive elever med sa?rskild matematisk fo?rma?ga.

Uppsatsen Àr en studie av hur förvaltningsideal pÄverkar vid rekrytering av chefer till den offentliga förvaltningen och hur förvaltningsidealet Àr under förÀndring. Den ger ocksÄ en kort genomgÄng av de tvÄ vanligaste förvaltningsidealen, Weber och New Public Management, men presenterar Àven ett tredje alternativ kallat New Public Service.Genom att studera vilka typer av chefer som kommuner önskar rekrytera har vi hÀrigenom observerat vilket förvaltningsideal som styr vid rekryteringsprocessen och om detta ideal Àr under förÀndring.VÄr metod Àr huvudsakligen baserad pÄ kvalitativa intervjuer med personalchefer i den kommunala förvaltningen.I uppsatsen stÀrks vÄr hypotes om att den kommunala förvaltningen rör sig ifrÄn ett New Public Management inriktat ideal, som under 1980-talet och 1990-talet haft stor inverkan pÄ kommuner, och att förvaltningen inte strÀvar mot ett weberianskt ideal utan istÀllet söker sig mot ett mera individ- och medborgarcentrerat ideal som kan liknas vid New Public Service..

The purpose with our essay was to examine which clients/patients get treatment for alcohol problems from either health care units or social service units. We also wanted to find out how staff in these units considers the importance of social background in the assessment of treatment. The questions we have focused are: How do the clients/patients get in contact with the units? How does staff in these units consider the importance of social background in the assessment of treatment? How is the social background like for the present clients/patients? To fulfil the purpose with our investigation and to get answers to our questions, we performed an explorative examination and applied a qualitative method in the form of a semi-structured interview with six persons. The investigation showed that clients/patients get in contact with the units by looking for treatment by themselves or by relatives and other organisations.