On the first of January 2012, a new public authority was formed in VÀrmland, due to a new legislation on public transport. The first task for the new public authority was to produce a plan for the development of public transport. In order to do so, it had to execute an extensive consultation process about the long-term goals of public transport. The purpose of the thesis is to investigate how a public authority can use a consultation process as a means to clarify accountability and produce unified goals. To answer that, I have done a case study about how the new regional public authority in VÀrmland for public transport has acted in the process of writing a plan for the development of public transport.

It is important that companies knows how to handle a complaint when they receive one from a customer. This information could the company take care of and use when they develop new services. Furthermore a good complain handling leads to satisfied and loyal customers which increases the revenue for the company. We have examined how SAS handle their internal information process and if this process affects the information and in that case how. The study is performed with a qualitative method, based on deep interviews.

Sammanfattning: I denna uppsats genomför jag en kvalitativ analys i tre steg av webbkommunikationen hos Institutionen för nordiska sprÄk vid Stockholms universitet. Mitt syfte Àr att fÄ en helhetsbild av webbkommunikationen genom att undersöka webbplatsens struktur, anvÀndarvÀnlighet och produktion. Min utgÄngspunkt Àr institutionens webbplats <www.nordiska.su.se> och jag faststÀller strukturen genom att kartlÀgga lÀnkar, sidtyper och sidlayout. Genom deltagande observation med studenter undersöker jag webbplatsens anvÀndarvÀnlighet, och genom att intervjua personal fÄngar jag produktionen av webbplatsen.Mitt resultat visar att webbplatsen innehÄller ett stort antal sidor och lÀnkar, samt saknar en genomtÀnkt struktur och bra navigeringshjÀlpmedel vilket gör den svÄrnavigerad. Produktionen av webbplatsen Àr ett resultat av nÄgra av personalens arbete, som Àr en automatisk förlÀngning av deras ordinarie arbetsuppgifter.

This thesis has aimed to study steering process and institutionalization in the context of educational policy work. This has been conducted by using empirical material from the political decision-making process that preceded the implementation of a new national program on how principals should be educated and certified. By using an aggregated theoretical point of view containing new institutionalism and traditional Swedish curriculum theory, the process was analyzed from different perspectives. The results depict a process that contained several actors who tried to shape the principal education program differently. From the theoretical perspectives, the decision-making process could be understood as an act of both self-interest as well as trust in their own beliefs and cultural values.

On a highly competitive market, quality is an important aspect to take into account, both in terms of goods and services. The Swedish timber market is very competitive and to achieve long-term success focus on the customer, in this case private forest owners, is a prerequisite. SCA Skog AB JĂ€mtlands forest management administration is dependent on the acquisition of timber from private forest owners to fulfil their mission to the supply of SCA's paper and sawmills in Sweden with raw material. To be able to develop the cooperation with private forest owners, the administration investigates their quality management by measuring the customer satisfaction index (CSI). The purpose of the study was to identify a practical and systematic method to handle deviations and suggestions for improvements to achieve a higher customer satisfaction.

 We have chosen to write our thesis within a transport company. The work was carried out at DHL activities in Uppsala. DHL is one of the leading transport companies worldwide. Our interest lies in more efficient and advanced transportation and terminals, as globalization and new trends require effective solutions.The aim of our work is to explain the need for information technology applications in road haulage and associated terminal operations. Furthermore, we analyses terminal and applied information technology.

Process standardization is a topic that has generated a lot of research and literature. At first, the focus was on production; today processes are used in all different kind of business areas.The aim of this study has been to analyze how processes can be applied on development businesses and how IT systems affect the result of the process. To accomplish this, we have asked questions such as what standardization is in a development process? Why are the processes standardized? What difficulties can appear with standardization? And how the IT-systems affect the result of the process?To answer these questions, we have preformed a case study on Saab. Saab is a well know Swedish company who are working with a project called the GMS-project, where they develop processes to cover the whole companyÂŽs business areas.The literature gives the reader an understanding of processes and standardization.

Uppsats för avlÀggande av filosofiekandidatexamen iKulturvÄrd, Ledarskap i slöjd ochkulturhantverk15 hpInstitutionen för kulturvÄrdGöteborgs universitet2014:35.

SammanfattningDen hÀr studien behandlar frÄgor om hur man som pedagog kan anpassa undervisningen för barn/elever med diagnosen autism. Syftet med det hÀr arbetet Àr att ta reda pÄ hur undervisningen för elever med autism kan se ut. Undersökningen Àr gjord med hjÀlp av tre pedagogers intervjusvar, tvÄ av dem Àr gjorda med hjÀlp av kvalitativa metodansatser. Jag valde att göra intervjuer pÄ grund av att det verkade vara det lÀmpligaste sÀttet att fÄ svar pÄ min frÄgestÀllning. Undersökningen Àr utförd i tvÄ kommuner dÀr ett mindre antal personer blivit intervjuade.

SÀttet pÄ vilket vi tar oss frÄn en plats till en annan i staden har effekter pÄ den lokala miljön samt i förlÀngningen Àven pÄ det globala klimatet. För att vÄra system för persontransport ska gynna en hÄllbar samhÀllsutveckling stÄr vardagliga resemönster, sÄsom pendlande till arbete och skola, för den stora utmaningen. Beroende pÄ var i staden en individ Àr bosatt har denna följaktligen olika grad av tillgÀnglighet till kollektiva infrastrukturnÀtverk sÄsom strÀckan till nÀrmaste hÄllplats för tunnelbana. Möjligheterna att anvÀnda mindre miljöbelastande transportmedel skiljer sig dÀrmed Ät bland stadsbefolkningen vilket gör miljöpÄverkan i vardagsresor relevant att studera ur ett sociologiskt perspektiv. Denna kandidatuppsats behandlar miljöpÄverkan i vardagsresor i förhÄllande till individens fysiska och sociala plats i den urbana strukturen.För att undersöka detta anvÀnds ett redan befintligt intervjumaterial frÄn studien ?Ett miljöanpassat Stockholm? som innefattar 633 intervjupersoner och utfördes i forskningsprogrammet HushÄll och Urbana Strukturer i UthÄlliga StÀder.

Nyckelord: Förskola, MÄltiden, Regler, Socialisation MÄltiden pÄ förskolan Àr en social situation, likasÄ mÄltider i samhÀllet. MÄnga individer deltar i en samling som prÀglas av interaktion. Men denna situation innehÄller ocksÄ specifika regler och normer, vad som Àr accepterat vid ett matbord finns det begrÀnsningar för. Till skillnad frÄn mÄnga andra sociala situationer i samhÀllet och pÄ förskolan existerar regler som kan verka omotiverade i sitt sammanhang. MÄnga av samhÀllsmedlemmarna i Sverige har deltagit i förskolan som institution och befunnit sig under dessa regler.

This study takes place within a publicly owned art producing organization and dwells on the problems of a change process that the organization was involved in. Both leaders and staff were disappointed by the way the change process had developed. The management team explained the outcome by referring to the uniqueness of working with artists who constantly put their own personal objectives before the benefit of the whole. The aim of this study is to find a complementary explanation to the one the management team provided us with; an explanation that can help in the understanding of the dynamics of a change process. Can perhaps theories on information, communication and change processes give an alternative explanation to why the change process faltered? To investigate this, we have used a qualitative single case study.

Denna rapport handlar om hur jag gÄtt tillvÀga för att designa ett anvÀndargrÀnssnitt för kassaapparater till företaget STAMFORD. Rapporten bestÄr av bland annat forskning pÄ struktur vilket Àr det betydelsefulla i detta arbete. Arbetet bestÄr ocksÄ av anvÀndartester och olika designbeslut som har gjorts tillsammans men en annan student, Eli Joseph. Det finns ocksÄ en första och en andra design med anvÀndartest och resultat frÄn bÄda omgÄngarna. Avslutningsvis gÄr jag igenom vad jag fÄtt fram av detta arbete och vad som kan vara vÀrt att titta pÄ vid eventuell vidare forskning.Nyckelord: grÀnssnitt, kassaapparater, snabbt, effektivt, Task-time, Task-success.

The aim of this thesis is to examine whether law reforms in the detailed planning process can be an aspect that gets in conflict with the citizens rights to participate in the Swedish planning through dialogue, and how five chosen municipalities are working with citizen participation. To be able to answer the aim of the thesis a literature study and five semi-structured interviews was performed in purpose to get wide-ranging information from municipal officials working with detailed planning handling. Law changes that aims to make the detailed planning process more efficient has been implemented partly to satisfy the needs of dwellings since the detailed planning process among master builders seems to be slow and inefficient, which to the them means higher costs. The requirement on having a detailed planning program was taken away when the new planning law was adopted year 2011. The planning program was including a moment of citizen dialogue. The case studied municipalities have not been affected in this law change arguing that it?s still possible to bring a program if needed.

The aim of this study is to investigate how Lunds Vokalensemble achieves its goals and in which way the goals influence the choir's work. The study also explores the choir's artistic process. Qualitative interviews and observations were used as a method. Four singers and the director participated to the interviews. The results show that the choir's artistic goals have quite an influence on many aspects of the choir's work, both in a musical and a social way.