Background: Nespresso is a part of the Nestlé group and was founded in 1986, in the liaison of the revolutionary new method of brewing coffee. The idea was that everyone should be able to brew themselves a cup of espresso that would taste as if a professional barista had done it. Nespresso has now turned in to a new coffee culture. From the beginning Nespresso only sold their products via their club, Nespresso Club, but in year 2000 they opened their first store in Paris. The first store in Sweden opened year 2006 in Stockholm, followed by one in Malmö year 2012.

Title: How does the buying decision process really function within e-commerce? - A qualitative study of consumer behavior when they consume on Internet.Institution: School of Economics, Linnaeus University, Va?xjo?.Course code: 2FE16E.Authors: Sara Hja?rne, Mathilda Perem, Ewelina Wallin.Tutor: Dan Halvarsson.Examiner: A?sa Devine.Key words: Buying decision process, purchase decision process need recognition, information search, evaluation, purchase decision, postpurchase behavior, consumer decision making, E-commerce, E- commerce channels, online shopping, online purchase, e-retail, internet shopping, electronic shopping, consumer behavior, online appereal shopping, social media, decision making, online retailing, website design, customer satisfaction, webshopping, perceived risk, convinience, price, online consumption behavior.Background: Buying decision process is a model that marketers use to get a better understanding of their customers and their behavior when purchasing a product. This process consists of five different steps; need recognition, information search, evaluation of alternatives, purchase decision and evaluation. Buying decision process has for a long time been an accepted model but scientists argue that the introduction of Internet as a channel for consumption has changed this process. The Internet has also led to a change of power in which customers today have greater influence, which greatly affects the buying decision process in e-commercePurpose: The purpose is to explore how consumers perceive their behavior when they consume through e-commerce.Research questions:How do consumers perceive the buying decision process they experience when they consume through e-commerce?How do consumers perceive different factors that are important to them when they consume through e-commerce?Methodology: Qualitative study, cross-sectional design, semi-structured interviews.Conclusion: This thesis shows that the traditional model of the buying decision process is not consistent with consumers' perception of how they are undergoing the process when applied to an e-commerce context.

Government regulations and customs duties restrict the import of trucks to some of the markets to which Scania tries to sell their trucks. The distribution problem due to these regulations is solved by the foreign assembly department, KD, at Scania. This means that competence is needed and costs are added not related to Scania's core operations.The aim of this master thesis has been to analyse and to evaluate alternative ways of managing the packing operations considering cost, quality and work organisation. To study and examine the work methods and operations of today and also to present methods measuring the operations effectiveness and productivity.We have used the system approach to maintain totality and to understand the component's relation to this totality. Field studies combined with studies of relevant literature and studies of other companies operations have given us the knowledge and the understanding of the packing operations needed.

This report is the result of a thesis performed at Westermo Industrial Ltd with its headquarters in Stora Sundby and it sums up the author's studies for University Engineering in Innovation, Production and Logistics at Mälardalen University.The main goal of the thesis was to identify problems and suggest actions that lead to the reduction of the repair time from 3 weeks to 2 weeks. The key questions that were answered in order to achieve the thesis objectives are: What are the biggest challenges that make the repair process time last for 3 weeks? What are the necessary means and measures in order to reduce the repair length to 2 weeks? The author adjusted the work to the Swedish repairs, repair issues that arise from sell unit Westermo Data Communications AB with its office in Västerås and performed the status report by mapping the repair process, through using observations, interviews and bibliography research studies. A flow map of four sub-processes (Inbound Delivery, BackOffice, Repair Department, and Logistics) was made and each section was observed, where also the employees were interviewed. Data that has been collected was analysed by the author and the decision to execute a workshop that affects Repair Department and Logistics was made.

This study is made in cooperation with the insurance company, Skandia. Skandia is a part of Old Mutual group?s Nordic division and is one of Swedens largest insurance companies with a total of 1.9 million customers. The company offers traditional life assurance, unit-linked insurance, private healthcare insurance and banking services. Insurance companies such as Skandia operate in a highly competitive environment.

Modeprodukter har en mycket kort livslängd och modebranschen förändras snabbt. Tiden är därför essentiell och utgör en betydelsefull konkurrensfaktor. Genom att reducera tid i försörjningskedjan kan ett företag vinna marknadsandelar samt höja sin lönsamhet. RFID är en teknik som kan användas för att reducera tid samt förbättra logistiska processer i försörjningskedjor. Trots att denna teknik har börjat spridas, används den generellt inte hos svenska modeföretag.

Attityden gentemot lövträd och lövskog i norra Sverige började förändras i mitten av 1900-talet. Tidigare var lövträden en resurs inom det agrara samhället, men genom det industriella skogsbrukets utveckling började man alltmer betrakta lövträden som ett problem. Lövträden gav sämre lönsamhet på grund av att de inte efterfrågades inom industrin och lövträden ansågs även hota barrträden och deras föryngring genom sin förmåga att föröka sig vegetativt genom stubbskott och rotskott. Det fick till följd att det inom skogsbruket talades om ett ?lövproblem?.

Detta examensarbete utfördes på Otis AB, en global tillverkare och underhållare av hissar, rulltrappor och rullband. Arbetet behandlar företagets reservdelshantering och de processer och rutiner som följer av denna.Otis genomförde under hösten 2010 en storskalig kundundersökning som visade att företaget inte lever upp till uppsatta mål rörande kundtillfredsställelse. Företaget har i sin strävan att öka kundernas tillfredställelse insett att en ökning av leveransservicen, den service ett företag kan erbjuda sina kunder vid leverans av varor och tjänster, är nödvändig. Detta är något som företaget tror kan uppnås genom en förändring av den nuvarande reservdelshanteringen. Examensarbetets huvudmål är således att genom att utforma en ny kostnadseffektiv reservdelshantering uppnå en ökning av den leveransservice som Otis kan erbjuda sina kunder.Det underlag som krävdes för utvecklandet av denna rapport har till viss del inhämtats från intervjuer och möten med personer anställda vid Otis Stockholmskontor i Solna.

ProblembakgrundWeland AB tillverkar bland annat spiraltrappor. En spiraltrappa består utav flera olika komponenter som i sin tur består av ett flertal detaljer, alla komponenter har ett specifikt materialflöde i tillverkningen. Weland AB tillverkar två olika typer av spiraltrappor, standard- och tillverkningstrappa. Standardtrappans komponenter tillverkas mot lager och följer standardiserade mått med krav på belastning medan tillverkningstrappans komponenter tillverkas mot kundorder. Enligt företagets policy tar det två veckor för en standardtrappa att levereras och åtta veckor för en tillverkningstrappa.

Byggbranschen är ett verksamhetsområde som består av ett samarbete mellan flera olika discipliner. Varje byggprojekt har olika förutsättningar gällande tid, budget, resurser och kompetens. Oavsett typ, kräver byggprojekt en god samverkan mellan alla inblandade parter för ett framgångsrikt genomförande. En förutsättning för detta är att projektet har en bra samarbetsmetod mellan disciplinerna. En god utgångspunkt för att skapa en bra samarbetsmetod är genom att alla discipliner arbetar med en gemensam projektleverans som integrerar människor, system, affärsstrukturer och praxis.

Biobränsle har under de senaste åren övergått till att bli huvudbränslet för Sveriges kraftvärmeverk, vilket har medfört ett antal utmaningar. Detta då kraftvärmeverken dels har stora volymbehov av jämn och kontinuerlig tillförsel av bränsle till pannan, dels små ytor för mottagning och hantering av biobränsle. Detta har ökat behovet av ett jämnt tillflöde över tiden samt en hög tillförlitlighet gällande leveranserna. Ryaverket är Borås Energi och Miljö AB:s största produktionsenhet när det gäller produktion av fjärrvärme, el och fjärrkyla. Kraftvärmeverket drivs främst med bioenergi och avfall.

Feline asthma is a condition very similar to the respiratory disease affecting humans. It is causing, among other things, a constriction of the bronchial airways, an increase of mucus production and damage to, or erosion of, the epithelial membrane. The symptoms occur intermittently and do, in most cases, evolve during a long period of time. The aim of this essay was to investigate whether there are any nursing routines for feline patients with asthma in animal clinics and animal hospitals in Sweden, and if so, to compare similarities and differences. A literary study of research material also led to a suggestion of how to form a nursing routine for this type of patient.

Husqvarna AB operates two warehouses located in the area of Jönköping. The most important task is to manage the large volume fluctuations during the peak season. DHL Exel Supply Chain (DESC) run the warehouses and the domestic transportations is outsourced to DHL Express. A number of forwarder agents are responsible for distributing the export gods. In the present situation a bottleneck occurs at the warehouse loading section, and the consequence is fulfill the time of delivery for all customer orders.

In todays competitive business climate the concept of ?quality management? is a significant part of daily work for many companies, as they want to achieve high performance quality and delivery success. Within the services sector third-party logistics companies play an increasingly central role when it comes to the goods that are being transported. These companies are presented with continuous challenges to ensure that goods are loaded on trucks efficiently and delivered on time, at the right place and in the right condition. The present case study was conducted in collaboration with Schenker AB and Schenker Åkeri in Jönköping, to help these two company branches serving under the same major corporation to solve a common problem they both encounter, namely the fact that it regularly occurs handling abnormalities in the terminal process that affects overall quality for customers.The study aims to find out how the daily quality control concerning the handling of goods in the terminal process can be improved hopefully resulting in a higher quality in cargo shipments.

The calf extrator?s function has been studied, through measuring traction and how this varies in different situations, in comparison with corresponding manual traction situations. This was done against the background that excessive force at assisted calvings at dystocia can mean life threatening damages on the calf such as grave acidosis, vertebral fractures, femur fractures and rib fractures. The calf extractor has earlier been measured to pull with greater force than the established maximum force of ?two strong men?.