Companies in the western world can no longer compete by using traditional means such as product and price since the commerce of services continually grows. To avoid similarity and increase competitive advantages modern companies have to be more specified. The competition between companies has increased and customers are harder to reach. Customers of today can afford luxury but trend indicates that originality, identity, and status are more important than factual needs. Products created and consumed at the same time within the service market are often very homogenous (similar).

The aim with this independent degree project of master thesis is to find what the user opinions of the intranet in a county council is. The paper seeks how the question about how the culture in the organisation was affected by the use of the intranet. An important part is to explore the expectations and acceptance of the intranet and get a picture of which functions and services support day-to-day work with good quality. One goal is to find out how the intranet users feel that the communication, information and usability can be developed.The focus group interview is a qualitative method that has been applied for gathering data from the respondents, who participate in the investigation from the county council. The used method is unstructured focus groups containing the three dominating categories of staff in the county council.

The aim of our study is to explore which norms that exists in the home care service, who is sending those norms, how are they maintained and how do they affect the interactions between staff and manager? We want to deep en our knowledge about home care service as an organization and increase our understanding for the psychosocial work environment and also the importance of leadership. We mean to read the organizational culture that exists which allows us to deal with the values that influence the behavior in the organization.The study is based on a qualitative method. The data consists of two focus group interviews, one with managers from the home care service - organization and one with staff from the same organization. T he interview with the managers consisted of five participants and the corresponding figure for the second interview with the staff was eight participants.The theoretical viewpoints have been communication - theory, organizational theory and Foucault´s th eory of power.Our result indicate that norms are something that unconsciously controls us and that we have learned that there are consequences when you step out of what is normative for the group.

Denna rapport handlar om utveckling av administratörsfunktioner för applikationen QuickPick som är ett värdesystem för ett lager. I dagsläget finns det inga funktioner för användaren att sortera, gruppera eller filtrera vyinställningar i applikationen. De som använder systemet får kontakta Qsys Sverige AB, där detta uppdrag är utfört, för att ändra vyinställningar manuellt. Rapporten behandlar teori om hur ett lager är uppbyggt, hur man programmerar på ett generellt sätt så att det blir enklare att fortsätta utveckla funktionen. Teorin behandlar också hur man på ett användarvänligt sätt skapar ett system för en administratör.Funktionerna kommer att finnas i en webbportal tillgänglig för administratören och är utvecklat i C# och ASP.NET.

Banks find themselves at a highly competitive market where it is important to achieve high customer satisfaction if they want to attract customers and stay competitive. Some studies suggest that the gap between customer expectations and perception within the five quality dimensions influences the customer satisfaction. With SERVQUAL the authors of this thesis have investigated the suggested relationship and have discovered no indications of a relationship between the gap and customer satisfaction. Instead the results indicate that there is a relationship between perceived service and customer satisfaction. The thesis also indicates that the most important quality dimension for the bank customer is reliability.

Studien har gjorts på uppdrag av stadsdelen Majorna i Göteborgs kommun och är baserad på kvalitativa intervjuer med tio stycken intervjupersoner. Intervjupersonerna är slumpvis utvalda där det enda vi hade i åtanke var att blanda kvinnor och män. Vårt syfte är att se vad det finns för föreställningar om jämställdhet och jämställdhetsarbete inom verksamhetsområdet skola/förskola för att kunna urskilja möjligheterna för intervjupersonerna att ge jämlik service till brukarna ur ett genusperspektiv (Wahl m fl 2001 s.171). Detta kan vi uppnå genom att synliggöra ett antal erkända sätt att tänka kring jämställdhet och jämställdhetsarbetet. Resultatet visar att det finns både skillnader och likheter i attityder, tankar och känslor angående jämställdhet och jämställdhetsarbetet hos de kvinnor och män vi intervjuat.   Resultatet kommer i kombination med de valda teorierna att användas som ett sätt att förstå hur detta kan komma att påverka hur det ges jämlik service till brukarna i stadsdelen.

Denna uppsats behandlar hur ett införande av SOA (Service Oriented Architecture) påverkar en organisations IT-arkitektur. IT-arkitekturen har stor betydelse för en organisation och det är viktigt att arkitekturen är anpassad efter verksamheten för att lyckas med ett införande. Syftet var således att ta fram ett ramverk innehållande faktorer som påverkar IT-arkitekturen vid ett införande av SOA, vilka problem dessa faktorer kan medföra samt förslag på åtgärder. Genom litteraturgranskning och tre kvalitativa intervjuer erhöll vi underlag för att skapa ovan nämnda ramverk. Resultatet blev ett ramverk innehållande fem dimensioner av IT-arkitektur som visar att påverkan till stor del beror på hur väl IT-arkitekturen är anpassad till verksamheten.

Journalists´ role in society has traditionally been of representative nature with a task to distribute news and scrutinize those in power. But technological changes have created a new publishing world outside the traditional media institutions. In today?s redactional society anyone can become a publisher in a blog or through other channels on online. This process can be seen as contributing to increased democratization giving everyone the opportunity to publish.

The Church of Sweden had barely 6.5 million members in 2012. Just over 1% of the members visit a church service regularly every Sunday. The number of visitors in worship services has diminished continuously for a very long time. From 1990 to 2010, the annual number of visitors at the main worship services has decreased by 50% from 9 million to about 4.5 million. The service activities can still be maintained at the current level because the many passive members still pays their membership fee.

The purpose of this essay is to study the role of web radio in Sweden. To fulfill the purpose we have done a case study of two Swedish radio stations: Sveriges Radio AB, which is a public service station, and a commercial station called Mix Megapol. By interviewing two persons from each station and analyzing the contents of their web sites, we have tried to see how the relationship between radio, Internet and web radio looks like. Thus, our method is qualitative. We have come to many conclusion of which some are: The new medium web radio borrows qualities from the traditional radio.

This exam paper has been a collaboration between the writers and System Anderson AB. The assignment was about completing a client application, running on a PDA, and a server application, running as a web service. The web service handles the communication with System Anderssons existing database. The main goal for the application is that it will be used to increase efficiency in storage management. The client application will hold functions for withdrawal, purchase, delivering and inventory.

Vårt undersökta problem är brytningen när en kvinna inträder i en mansdominerad organisation och vi har därför valt att studera svensk polis. Syftet är att studera vad som förändras, hur det förändras och de kausala mekanismerna bakom förändringen.Vi har utifrån ett kultur-, och genusperspektiv intervjuat poliser av båda könen för att få en inblick i hur de upplever förändringar inom organisationen som en följd av en ökad andel kvinnor.Studien visar att den manliga normen fortfarande är stark inom kåren, men även att ett mjukare förhållningssätt uppvärderats hos både manliga och kvinnliga poliser. De kausala mekanismerna bakom förändringen visade sig vara flera, men främst visade sig kvinnors blotta närvaro och imitation vara av stor betydelse..

Because of an increasing demand from customers and changing external environment, there is a need for continuous improvements, for both manufacturing and service organizations, to meet these demands. Manufacturing organizations have been working systematically with quality improvements for a long time, but it has not been as common for service organizations. Because of that the methods to use for implementation of the systematic improvements have not been designed to fit service organizations, and not either for public organizations. The purpose of this thesis is to explain if and why the Swedish Road Administration?s organizational culture and handling of ideas and deviation support an implementation of continuous improvement management.

Intense competition and pressure from various market participants is prevalent in today?s modern and technologically developed society. It is important to keep a high standard of service and customer care to be able to keep your position on the market. The focus of the paper is to study how a store manager can influence their employees to perform better on the job, in terms of service to customers and increased sales. The aim is to analyze the different tools store managers use to motivate their employees with the goal of improving service to the customer and to increase sales.

Title: Turbulent Skies ? A Case Study of SAS Braathens Date of seminar: 1st June 2006. Course: BUS 809. Master Thesis in International Marketing & Brand Management, 15 ECTS-credits. Authors: Jørgen Fensgård and Christian Larsen.