Magisteruppsats
Managing IT Costs by ABC
- IT
- ABC
- Cost Management
- ITIL
- Management of enterprises
- Företagsledning
- Management
- Business and Economics
Sammanfattning
The purpose of this essay is to identify costs for providing First-line and Second-line support, and then allocate these cost to different goods and services (cost objects) being supported. The thesis also intends to improve the overall cost awareness in IT settings.
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