En studie av den interna kommunikationen på Skatteverket

Sammanfattning

Abstract

Title:A study of the internal communication at The Swedish Department of Taxes (En studie av den interna kommunikationen på Skatteverket)

Number of pages: 36 (52 including enclosures)

Author: Emma Kreü

Tutor: Peder Hård af Segerstad

Course: Media and Communication Studies C

Period: Atumn 2006

University: Division of Media and Communication, Department of Information Sciense,Uppsala University

Purpose/Aim: To resarch the internal communication within The Swedish Department of Taxes and the relationship between information sender and reciver.

Material/Method: By contedning critical discourse analysis on The Swedish Department of Taxes? policy for internal communication and accomplish interviews with co-wokers in position of reciving information, in position of sending information and section managers.

Main Results: The co-workers in position of reciving information felt they had a good communicational relastionship with their closest section manager, but not with the upper management.

Keywords: Internal communication, communicational leadership, organizational communication.