4 937 uppsatser · sida 1 av 60
En studie av kunskapsläge, hinder och strategier inom kommunal förvaltning
”Ecosystem services are the ecosystems direct and indirect contributions of ecosystems to human well-being.” In order to reach the generation target and the environmental objectives it is important to increase the awareness of biodiversity and ecosystem services and it’s …
Denna uppsats behandlar service, ett fenomen som har växt sig starkare de senaste årtiondena och som har kommit att bli ett avgörande verktyg för många företag för att kunna skapa marknadsfördelar. Att ett företag förvaltar mötet dem och kunden emellan på bästa sätt är ofta en …
The purpose of this masters thesis is to evaluate bookmobile service as a decentralised library service. I have made a qualitative interview survey, with seven Swedish municipalities participating, all providing bookmobile service in their rural parts. The purpose with the …
En undersökning av Boken kommer verksamheten och några användares upplevelser av servicekvalitet
… this Masters thesis is to examine how disabled people who receive the shut-in-service in one community define service quality. The purpose is also to examine the shut-in-service and to look at the users' context. Answers are sought to the following questions: - How do users …
en studie av public service-begreppet
Title: Television in the Service of the Public - a Study of the Public Service Concept (Television i allmänhetens tjänst - en studie av public service-begreppet). Author: Daniel Färnstrand Aim: To describe the ideals, or principles, that the Public Service Ideology or concept of …
när en tjänst går från att vara avgiftsfri till att bli avgiftsbelagd
Title: The impact of service quality on customer loyalty - when a service changes from being free to become surcharged Authors: Carl Johan Olsson, Marcus Johansson and Victor Carlsson Supervisor: Hans Lundberg Course: Bachelor thesis in business administration, 15 Credits (15 …
… this study is to develop a general understanding of the areas of alliances and service quality as well as their relation to each other, through a consumer perception. Further, to discover more detailed and close up knowledge of customer perceived service quality within airline …
Automatiserade och mänskliga servicemöten i komplexa tjänsteleveranser
As self-service technologies become more common in service provisions, a deeper understanding is needed of how customer satisfaction is affected by automated service encounters. Drawing from theories of customer satisfaction, human interaction, and the dynamics of complex …
En studie om vilka faktorer som påverkar den upplevda tjänstekvaliteten för pensionssparande
Our purpose of this paper is to seek an understanding of which service quality factors that affects customers in their decision making progress regarding purchasing financial services such as pension products. We also seek to evaluate the different service quality factors by …
En klusteranalys av Sveriges tätorter
… extend such statistics by producing a measure regarding how well developed the service is in each built-up area. This study is a contribution to this statistical improvement work and the purpose is to ” by employing geographical information systems and cluster analysis ” …
… originally based on a specific assignment given to the authors from ABB Full Service, a unit specializing in providing maintenance outsourcing: ?How can ABB Full Service expand its offering of providing fundamental maintenance by seamlessly incorporating the business concept …
En fallstudie av kvalitetssäkring i tjänsteföretag
Abstract Title: The Moment Of Truth; A study of service quality assurance Authors: Fanni Helminen and Linda Elsborg Level: Bachelor Thesis in Business Administration, C-level. Advisor: Lars- Johan Åge and Jens Eklinder Frick Date: 2014- June Purpose: Quality assurance has become …
- En studie om Public Service i ett förändrat medielandskap
ABSTRACT Title: The new Public Service Authors: Hanna Haeggström, Sara Marklund, Madeleine Olsson Level: Bachelor thesis in Media and Communications Studies Supervisor: Olof Hultén Location: School of Communication and Design, University of Kalmar, spring 2008 Language: Swedish …
Inledning: Definitionen av begreppet service är olika för de flesta människor på grund av de olika erfarenheter och förväntningar de bär med sig. Trots att det är svårt att fastställa betydelsen av ordet så är en god service avgörande för eventföretagens framgång.Bakgrund: Vid …
En studie av små kunskapsintensiva tjänsteföretags utveckling vid samarbete
… Vivianne Holmer, Carl-Marcus Wahlstrom Examiner: Stig G Johansson Keywords: Services, cooperation, collaboration, customer offer, knowledge Title: Service firms in collaboration ? A study of the development of small service firms in collaboration Nutek presented numbers during …
