460 uppsatser · sida 18 av 31
… emphasizes the importance of seeing a university as a company that offers a service. It isimportant to see the different quality dimensions that distinguish a service. The customer-focused planninghas also set the structure of this degree project.The marketing investigation is …
I konsumenternas eller konkurrenternas intresse?
… new car warranty. However, some manufacturers demand that the car has to be serviced by an authorised repairer for the validity of an extended warranty. In the thesis I analyse whether such a contractual term is incompatible with today’s legislation and I argue for when such a …
underlag för en handlingsplan för biblioteksverksamheten grundad på de anställdas informationsbehov
… of the information requirements of the employees and the offered information services by the museum of Småland. Included in the scope of the thesis was to investigate how the information service can be built up to best serve the information needs of the employees at the museum …
En fallstudie av förändringsprocessen vid implementering av ISO 9001:2000 genom kvalitetsprojektet BIKE på Metso Paper Service i Sundsvall
… the effect of introducing the qualitystandard ISO 9001:2000 at Metso Paper Service in Sundsvall. The investigation has been focused on implementation of the new method of work, Continuous improvements. The implementation has been studied in a case study with both a qualitative …
Rehabrådgivarnas påverkan på individens hälsa och livskvalitet i ett governmentalityperspektiv
… and their main task is to create cooperation between health- and medical services, social services and social insurance. The health advisor in Finspång directs its activity towards sick-listed people and their main task is to help the sick-listed back to work as soon as …
en studie om mikromakt
It has been demonstrated in this study how people working in frontline jobs in service organizations are exercising ”micro power”. The use of ”micro power” is defined as ”to in ones professional role, without objectively defensible reasons, impose sanctions on a customer”. The …
En kvalitativ studie av vad det är som styr kommuners utformning av öppenvårdsinsatser för ungdomar
… of non-institutional care for children is a visible trend in municipal social service and probable reasons for this development are, among other things, research that show inadequate results of the institution care and economy. Our main questions at issue were how the …
… actors have been analyzed up on theories on loyalty, relationship marketing, service marketing, quality and involvement . The conclusion of the essay is that it is possible for small estate agencies to compeed with larger Internet based agencies by building loyal relationships …
<em>? En fallstudie på Korsnäs AB</em>
… on the market. But it’s not enough to achieve success with new products and service; it must also be consistent what market wants and preferably something exceptional. The purpose of this study was to determine the factors that are predominantly success factors and how they may …
… i gruvans produktionsområden. Det framtida intranätet skall också inkludera service som IP-telefoni och generell nätverksaccess. Det framtida trådlösa nätet inkluderar således olika användarprofiler med olika prioritet i nätverket. Rapporten har undersökt den teoretiska …
Om Sveriges och det internationella samfundets utvecklingssamarbete för sexuell och reproduktiv hälsa och rättigheter
… guaranteed and protected. At the same time sexual and reproductive health services need to be available, accessible, acceptable and of good quality. Results from the analysis show that there are traditional patterns in how actors tend to direct their aid, but these patterns are …
… its qualified staff. Knowledge of the trade can help employers offer a higher service level, compared to competitors like food retailers and home equipment stores. The results of the interviews show that the trade is characterized by of garden center and market garden owners …
… for customer benefit. This is done in cooperation with the Swedish postal service to lower company carriage-charges and to employ further staff members. When companies grow they become more attractive to suppliers, forcing them to filter and choose correct suppliers according to …
Att skapa beslutsunderlag baserat på medborgarärendens lämplighet för olika kommunikationskanaler
… further consideration in order to be successful in delivering high-quality e-services. This paper aims to determine if a categorization of citizen-initiated contacts from a citizen-centric perspective can be a valuable basis for decisions regarding e-service development. The …
… Författarna undersöker hur brukarna upplever kvaliteten, bemötande, servicen samt informationen från socialarbetaren. En kvalitativ metod användes och intervjuer med brukare utfördes för att få djupgående svar på syftet. Ett totalurval utfördes och alla som sökt försörjningsstöd …
