32 uppsatser · sida 1 av 3
Automatiserade och mänskliga servicemöten i komplexa tjänsteleveranser
As self-service technologies become more common in service provisions, a deeper understanding is needed of how customer satisfaction is affected by automated service encounters. Drawing from theories of customer satisfaction, human interaction, and the dynamics of complex …
… care” is a new form of care in the Child and Adolescent Mental Health Services (CAMHS) in Sweden. The level of care, between outpatient and inpatient, has been developed to meet children/adolescents and their families in a different way than in the traditional outpatient and …
Att utveckla ett empatiskt och professionellt förhållningssätt under sjuksköterskeutbildning
In human service organizations it is important to enlighten the significance of human encounters. The aim of this study was to explore nursing students experiences of developing empathy and professional relationship in encounters with patients and next of kin during their …
… are selling trips strive for customers to receive and experience a personal service online. The meeting between the client and a webpage service system on the Internet should work. Service encounters are an essential part of the contact between customer and company and play a …
<em>? </em>En kvalitativ studie om muslimska kvinnors upplevelser och erfarenheter av bemötandet inom socialtjänsten.
… experiences and treatment of Muslim women in their encounters with the social services. The primal themes for this study was: How does Muslim women experience the treatment of their case in the social services in a situation of need? How can the encounter and experience with the …
- En studie om det ömsesidiga bemötandet i professionella möten
… depictions of meetingsperceived by social workers and clients in social services. Thus, we want to understand moreabout how clients and social workers as actors encounter each other in meetings in the socialservices. The study also aims to understand how the two actors affect …
… professional background varies. Two of them work within the medical services, one of them works within the social services and one is an educated COPE (a parental educational program) group leader. The study is based on information achieved from these professionals and previous …
En genomgång och analys av dopingforskningen 2004-2009
… are selling trips strive for customers to receive and experience a personal service online. The meeting between the client and a webpage service system on the Internet should work. Service encounters are an essential part of the contact between customer and company and play a …
Ur ett lednings- och personalperspektiv
Service quality occurs in service encounters where both customers and employees come together in an interaction. It is therefore important that the staff give their best because the interaction usually takes place in real time, which is referred to as the moment of truth. The …
… the experiences and views some users have of the library environment and services of the University Library of Halmstad. The main question to be answered in this thesis is what importance the users attribute to the library environment and services while pursuing their most …
… differences and explore new methods for the library in order to improve their service. The theoretical frame of the thesis is based on Richard Norman's notion the Moment of truth. The moment of truth is the moment when a business has to convince their customer that they offer …
<em>En kvalitativ studie om socialtjänstens bedömningsprocess efter inkommen 14 kap. 1 § SoL anmälan.</em>
… to reach a deeper understanding of the process that occurs within the social services after receiving a notification according to Chapter 14, section 1, The Social Services Act. More specifically the focus of this study was to illustrate how social secretaries reason about …
… suggested in the literature to be related to the perceived utility of the service Book a librarian (Swe. Boka en bibliotekarie). Disciplinary differences were also analysed. 73 encounters between students and librarians in 11 Swedish academic libraries were studied using a …
Fördjupad analys och modellering av tjänsteprocesser bserad på tjänsteforskning,systemvetenskap och statisktisk processkontroll( SPC).
… en sammanfattning i min kandidatuppsats Tjänsteprocessernas dynamik samt Service Logic Model med fokus på modellens tre viktiga gränssnitt: encounter-, support- och teknikgränssnitten. Unified Modeling Language, UML och vissa delar av teori och metodik inom statistisk …
Image, lojalitet och relationer.
Abstract The purpose of this study is to clarify and analyze the servicescapes impact on brand image and customer loyalty among general dealers. The research question that we have used in the study is what characterizes the connection between the servicescape and the possibility …
