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Hur relaterar skolor till begreppet kund, måluppfyllelse och kvalitet? En studie av tio grundskolors kvalitetsredovisningar.
… and students are asked to respond to simple Web-based surveys. Customer satisfaction and/or customer dissatisfaction options are presented in tabular form, based on the percentage that expresses a particular position within a query. The measure of customer satisfaction and …
… experience of a psychological contract break is reduced thanks to the high job satisfaction. The psychological contract was experienced as problematic in absent, due to the absent relationship with the employer, thanks to imbalance between the promise and commitment. The …
… input. More specifically, the study focuses on how perceived justice, customer satisfaction and loyalty are affected depending on the customer's input and received treatment. An experimental study with 263 respondents showed that the perceived justice and loyalty intentions …
… input. More specifically, the study focuses on how perceived justice, customer satisfaction and loyalty are affected depending on the customer's input and received treatment. An experimental study with 263 respondents showed that the perceived justice and loyalty intentions …
… use of complementary versus non- complementary goods in the form of customer satisfaction, customer view of the service encounter, as well as success in sales. In addition, the influence of the customer's purchase amount on the tendency to buy an extra product in a suggestive …
Skapas lojalitet eller tröghet?
… reader in the theoretical viewings of what loyalty is and how it emerges from satisfaction. Aspects that make a consumer ”loyal” are presented, as well as different degrees of loyalty. Furthermore loyalty is explained as a higher form of commitment, which is seen as an attitude …
… som en enkätundersökning. Mätinstrumenten som användes var Minnesota Satisfaction Questionnaire (MSQ) och Basic Need of Satisfaction at work Scale (BNS). MSQ mätte inre och yttre arbetstillfredsställelse medan BNS mätte inre arbetsmotivation med utgångspunkt från …
En jämförelse mellan vård- och bankanställda
Arbetstillfredssta?llelse har ma?nga varierande definitioner. Gemensamt a?r att det handlar om hur tillfreds individen a?r med sitt arbete. Syftet med studien var att ja?mföra va?rd- och bankansta?llda för att se hur de skiljer sig a’t i upplevelsen av inre, yttre och generell …
Föränderlig på grund av exponering för negativ respektive positiv information?
… olika högt beroende på om vi exponeras för negativ eller positiv infomation. Satisfaction With Life Scale delades ut till 50 studenter på en högskola efter exponering av negativ respektive positiv information under en föreläsning. Resultatet visade att det inte fanns någon …
: Pedagogernas och logopedernas arbete med att utveckla språket hos barn med språksvårigheter
Customer satisfaction is a key aspect for many corporations, among them Exacta Distributionscenter. To raise their customer satisfaction, we have researched ways to raise customer satisfaction through the implementation of an error-handling system and recommendations on how the …
med stöd i erkända felhanteringsprocesser
Customer satisfaction is a key aspect for many corporations, among them Exacta Distributionscenter. To raise their customer satisfaction, we have researched ways to raise customer satisfaction through the implementation of an error-handling system and recommendations on how the …
Vi är två lärarstudenter på Uppsala universitet som i och med detta arbete vill få en ökad kunskap om hur kostundervisningen kan se ut på en svensk gymnasieskolai Idrott och hälsa.Vi vill få detta beskrivet för oss av både lärareoch elever för att få en så tydlig bild som …
… experience of a psychological contract break is reduced thanks to the high job satisfaction. The psychological contract was experienced as problematic in absent, due to the absent relationship with the employer, thanks to imbalance between the promise and commitment. The …
… demands and the ability to handle the workload can lead to reduced work satisfaction, which is an important component for an individual’s performance and commitment. The aim is to investigate experiences in the employee’s psychosocial working environment during change …
… stem cell transplantation, oral pain, pain treatment, oral mucositis, satisfaction with care.
