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och dess inverkan på <br /> kundnöjdheten
… that the gap between customer expectations and perception within the five quality dimensions influences the customer satisfaction. With SERVQUAL the authors of this thesis have investigated the suggested relationship and have discovered no indications of a relationship between …
… and support people that have suffered a myocardial infarction to promote the quality of life from their perspective. Our research questions are: What does life quality mean to patients that have suffered a myocardial infarction? What kind of nursing care can a nurse use to …
… dis-ease, and the supporting and guiding role of the nurse to an increased quality of life. 13 critical reviewed articles were used to find the answers to our questions. Quality rating forms were used in order to guarantee a good scientific quality. The results show that, it is …
Kulturpolitiska värderingar och litteratur
… subsidy of the National Council for Cultural Affairs, which values above all quality literature. En bok för alla, concentrates on spreading quality literature to new groups in society. Centrum för lättläst, which values that the contents of a text are successfully delivered to …
En studie av språkspel med ordet kvalitetslitteratur
This masters thesis is a study of how the expression quality literature is used in widespread newspapers and magazines. Wittgensteins idea of language games is used as a theoretical starting point. The analysis of 37 articles draws a picture of five language games that are …
… library, to find out how they used the library and how they would judge the quality of service. To find out how the needs and the opinions of the users were meet by the library I also made an interview with the staff one librarian and the chief librarian. In the analysis I used …
… how to manage this. The purpose is also to define what customers perceive as quality in consulting an auditor. Method: Interviews were preformed with Chief financial officers from four companies, together with each company's auditor and head of quality from the audit firm …
… The company has during a longer period of time felt a need of introducing a quality and environmentalsystem but have a lack in resources of knowledge, time and money. Their goal is to have aconcrete documentation which describes their quality policy and the function of the …
… main parts: the harvest plan, analysis of the road network, transport costs, quality and storage costs and finally, identification of investment alternatives. The harvest plan for a certain period of time is a very central part of the analytical method. Without it, it is almost …
… Keywords: SAS Braathens, mergers and acquisitions, employee behaviour, service quality, internal branding. Thesis purpose: The objective of this master thesis is to analyse employee behaviour in mergers and acquisitions in order to understand how opposing values might affect the …
En fallstudie av badvattendirektivet och arbetstidsdirektivet
… this paper is to explain and compare non-compliance of two EU-directives, ”the quality of bathing water” and ”the working time directive”. This study answers the questions: Why didn’t Sweden implement the directive on bathing water quality and the working time directive …
En kvalitativ studie om att ge omsorg till en närstående
… elderly and mentally disabled. Also, the impact of ”supportive actions” on the quality of life for the next of kin has been assessed. This study tried to answer the following questions: ? How do next of kin perceive their every day life. ? Do supportive actions lead to a better …
en genomlysning av risk- och skyddsfaktorer
… raised in this study are: (a) How is the current life situation and life quality of the children discussed? (b) The value of factors concerning risks and protection. (c) How is the children’s own descriptions taken in to consideration? (d) Is gender issues considered? (e) How is …
… - How easy is it to start using IP-telephony with Skype? - How is the quality of IP-telephony compared to PSTN? - Are all services provided by PSTN available and accessible using the IP-solution? - How are the usability and the availability of support with IP telephony? - Is …
en fallstudie
The purpose of this study is to analyse how a distribution and sale-network for quality softwood lumber should be designed to fit sawmilling companies? business concepts, and at the same time satisfy customer needs regarding delivery time and quality aspects. This thesis work is …
