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… the distance forest owners satisfaction with Södras service offering and quality of service and further develop some proposals for action. A web-based survey was sent out to 634 distance forests owners in Stockholm, Sweden, all members of Södra. 269 respondents participated in …
Kandidatuppsats på uppdrag av företaget Vindsurfing.se
… Teori och modell: Litteraturgenomgång med utgångspunkt i begreppet service quality, dess definition, tillämpningar och mätinstrument. Nyckelmodeller är bl.a. Grönroos (1984) ”Service-Quality Model” och Parasuraman et al., (1985) ”Service-Gap-model”. Genomgången leder till en …
En kvalitativ studie av socialpsykiatriska boendet Pilbacken
There is a lack of research in the field of quality improvement efforts based on profound knowledge in social services. The current situation is therefore a significant knowledge gap in terms of studies of this type of systematic quality work and how it is applied in practice …
… with VIDA AB. The aim of the study was to investigate important product quality and service quality dimensions, the customers? perception of the offering and generally describe the French market and present actors. The market for softwood around the world changes over time and …
… are selling trips strive for customers to receive and experience a personal service online. The meeting between the client and a webpage service system on the Internet should work. Service encounters are an essential part of the contact between customer and company and play a …
a study of how to maintain the customer satisfaction while reducing the overall service offer
… be a part of the formation of the new service layup, will give a higher quality of service. The study also show that components like Product and Physical appearance are not components that affect the overall customer satisfaction in cases such as this. The strongest affecting …
… The theories we have chosen to consider are customer loyalty, service quality, service guarantees, affinity marketing, loyalty programmes and customer clubs, the customer in focus and other factors that influences customer loyalty. To find out how service companies are working …
… will investigate the factors affecting the costumers? opinions about service quality among e-commerce. We will particularly investigate the demands a wheelchair bound has on these factors and study how a selection of online retailer meets these demands. This we have done by …
användning av LibQUAL+ i Sverige
The aim of this master thesis is to measure library service quality in two groups of libraries, newly developed and well established, and to see if there are any differences in the users perception of the dimensions in LibQUAL+. The thesis also examines the different perception …
En jämförande studie mellan Ving och SIQ:s riktlinjer för kvalitetssäkring
When managing the quality of a service producing industry’s products, the industry faces greater challenges than the manufacturing industries do. Today’s globalization puts further pressure on service producing companies around the world to work at their absolute maximum. So …
En jämförande studie mellan Ving och SIQ:s riktlinjer för kvalitetssäkring
When managing the quality of a service producing industry’s products, the industry faces greater challenges than the manufacturing industries do. Today’s globalization puts further pressure on service producing companies around the world to work at their absolute maximum. So …
… two aspects of the initial offering are studied: promised general service quality and the presence of a promise about a specific product attribute. Based on a presentation of the main theoretical perspectives, hypotheses are formulated and a scenario-based experiment in a hotel …
… For companies to be able to become and stay competitive in the market, product quality is an important factor. Whilst good product quality leads to customer satisfaction and loyalty, lack of quality brings costs in service and replacements. To improve product quality, the …
In todays competitive business climate the concept of ”quality management” is a significant part of daily work for many companies, as they want to achieve high performance quality and delivery success. Within the services sector third-party logistics companies play an …
… available in the "Reading and Writing Corner" has an influence on the total quality of service in a public library. This service is intended to give sensory/print-handicapped persons access to information. The title KOM LOSS is a Swedish expression for "come on" and LOSS is …
