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En studie om vilka faktorer som påverkar den upplevda tjänstekvaliteten för pensionssparande
Our purpose of this paper is to seek an understanding of which service quality factors that affects customers in their decision making progress regarding purchasing financial services such as pension products. We also seek to evaluate the different service quality factors by …
En idéanalys av folkbibliotekariers syn på skönlitterär kvalitet och hur den påverkar deras arbete
… of 2014, it is stated that public library supply should be characterized by quality. To investigate what this means for the library, I do a functional analysis of ideas of librarians' views on quality and how they work with purchasing, weeding and mediation. I have chosen to …
En fallstudie av kvalitetssäkring i tjänsteföretag
Abstract Title: The Moment Of Truth; A study of service quality assurance Authors: Fanni Helminen and Linda Elsborg Level: Bachelor Thesis in Business Administration, C-level. Advisor: Lars- Johan Åge and Jens Eklinder Frick Date: 2014- June Purpose: Quality assurance has become …
… is to develop a general understanding of the areas of alliances and service quality as well as their relation to each other, through a consumer perception. Further, to discover more detailed and close up knowledge of customer perceived service quality within airline alliances …
En undersökning av Boken kommer verksamheten och några användares upplevelser av servicekvalitet
… people who receive the shut-in-service in one community define service quality. The purpose is also to examine the shut-in-service and to look at the users' context. Answers are sought to the following questions: - How do users experience the service quality of the …
när en tjänst går från att vara avgiftsfri till att bli avgiftsbelagd
Title: The impact of service quality on customer loyalty - when a service changes from being free to become surcharged Authors: Carl Johan Olsson, Marcus Johansson and Victor Carlsson Supervisor: Hans Lundberg Course: Bachelor thesis in business administration, 15 Credits (15 …
En studie av kunskapsläge, hinder och strategier inom kommunal förvaltning
… contribution to the society and it’s importance and impact on the economy and quality of life. This combined with a lack of sectorial integration are reasons why municipalities may have a long way to go in integrating ecosystem services in various planning processes. A good …
En jämförelse mellan företag som reviderats av Big Four och företag som reviderats av någon annan revisionsbyrå
… stakeholders. In order for the audit to fulfill its purpose a certain level of quality needs to be obtained. The auditor can also be seen as a provider of a commercial service in which service quality is important. Audit quality can thus be separated into technical quality …
-The paradox of service quality assurance in Sharing Economy businesses
… are working or could work with the business economics aspects such as quality assurance. Many SE businesses are building their brands as service companies and are therefore marketing themselfs as such. This despite the fact that these companies merely are enabling, and …
bidrag till ett kvalitetsbedömningssystem
The quality of meals is included in the constant improvement of each preschool. The study is carried out on behalf of the City of Malmö and Environmental Management and focuses on this quality work. By compiling a checklist of meal quality and by identifying what the meal …
… in spending public resources puts pressure on public organisations to address quality issues in their practice. In United Kingdom both BRTF (Better Regulation Task Force) (BIS, 2005b) and the Hampton report (BIS, 2005a) highlighted management and quality problems in public …
Quality is the key to a well executed product or service. The construction industry hasn’t highlighted the quality in recent times which have contributed to the construction industry receiving much criticism in the field. The public sees it as an offhanded industry where errors …
ett lämpligt mätinstrument av upplevd tjänstekvalitet inom reseindustrin?
… need. However, one major difference in the market aspect is the service quality, this making it an important mean of competition. There are several acknowledged methods of measurement when it comes to service quality and it is important to use an instrument that takes into …
Quality Assurance in Service Procurement --- Total Quality and Total Quality Management refer to popular management philosophies in organizations these days. The purchasing department has an important part in the strive for organizational quality as several studies show …
spelar det egentligen någon roll?
… a service of society that takes place in the public interest. To guarantee the quality of auditing a quality control is done with predetermined time intervals. The purpose of this paper is to investigate and analyze the concept quality and the procedure of the quality control …
