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… Charlotte Karlsson & Maria Lantz Nivå: Examensarbete, Magisterprogrammet Service Management, Lunds Universitet, Campus Helsingborg Handledare: Mikael Bergmasth & Pavla Kruzela Problemformulering: Det har forskats mycket kring Revenue Management och ledarskap men kopplingen …
… egen och patientens roll - kritisera och kontrastera New Public Management och Service Management angående marknadsanpassning av läkar- och patientrollen. Vi utgår från ett tolkande paradigm och använder oss av en kvalitativ metod. Vi kritiserar New Public Management och Service …
<em>Utifrån ITIL, CRM och supporthantering på mjukvaruföretaget Medius AB</em>
The goal of customer support is to help clients achieve maximum value in their services and products. Customer support is the public face of a company, which means that it is important to give the customer a positive experience and live up to customer expectations. Efficient …
This master thesis concerns the subject of a reference service named Book-a-librarian. The service makes it possible for the library-user to indulge in a subject with the help of a librarian after having made an appointment in advance. The main purpose of this thesis is to study …
Influeras Styrningen av Service eller Service av Styrningen?
The purpose of this thesis is to examine and analyse which effects a service strategy has on the control system of an organisation. The thesis takes a service perspective, and it is assumed that a service strategy gains competitive advantage and that the goal of the service …
… existing customers. The primary purpose of the survey is to analyze the service offered by the company. This will help the company to get a better insight and deeper understanding for the customers perceive of the company's service. A secondary purpose is to update the customer …
en utvärdering under volatil tid
… fees while producing no excess value for the individuals buying their service. In short, an effective market makes it almost impossible for fund managers to produce value for their clients in the long run. No argument has only one side though, other experts say that active …
I detta projekt presenteras förbättringsförslag för Carlsbergs pallhantering. Carlsberg har sedan en tid tillbaka haft problem med sin pallhantering. Ca 40 000 pallar som skickas ut returneras aldrig från kund. Detta leder till förluster för företaget då företaget tvingas köpa …
Examensarbetet är en fallstudie med förslag till förändringar åt uppdragsgivaren som ägnar sig åt tredjepartslogistik. Uppdragsgivaren är Kriminalvårdsanstalten Smälteryd i Sätila som ligger i Marks kommun. Anstalten utför logistiska aktiviteter mellan Monzon AB och dess kunder …
The focus of this master thesis is the library politics of the French Right wing party the National Front and the debate that followed the application of this politics. This qualitative study is divided into two parts where the critics to this politics represents one side and …
en experimentell studie
This thesis aims at examining to what extent a few, algorithmically very easily extractable document features can be used to classify electronic documents according to genre. A set of experiments is therefore carried out, using only 11 such simple features in an attempt to …
För ma?tning av prestationer inom Rottne industris reservdelslager
… pa? fyra ma?ttgrupper; leveranstid, leveransprecision, orderkvalitet och servicegrad. Prioriteringen för dessa ma?ttgrupper skiljer sig na?got beroende pa? vilken kundgrupp som avser att betja?nas. För bra?dskande orders, som kopplas till slutkunder a?r leveranstid …
Likheter och skillnader mellan frivilliginsatser & tvångsvård i ärenden med barn som har en eller två föräldrar med psykisk funktionsnedsättning.
… of this thesis is to compare and analyze Malmö Aviation and Rica Talk Hotel's service culture. This is done by examining three themes, the organizations ways of working with training, motivation and empowerment of frontline employees. Method: The essay is a case study-based …
En analys av servicekulturen på Malmö Aviation och Rica Talk Hotel
… of this thesis is to compare and analyze Malmö Aviation and Rica Talk Hotel's service culture. This is done by examining three themes, the organizations ways of working with training, motivation and empowerment of frontline employees. Method: The essay is a case study-based …
En studie hur teknikkonsultföretag kan genomföra fler miljörelaterade uppdrag
… have become more topical. Companies and organizations that mainly offer services often have a greater indirect than direct environmental impact. This is because they are affecting third parties, which in turn have a direct environmental impact. Technology consultancy companies …
