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En kvalitativ studie av den interna processen
It is important that companies knows how to handle a complaint when they receive one from a customer. This information could the company take care of and use when they develop new services. Furthermore a good complain handling leads to satisfied and loyal customers which …
… the previous sold products, for example value is created by handling complaints or by providing the customer with support regarding technical issues.
en fallstudie på Handelsbanken och Skandinaviska Enskilda Banken i Skellefteå
… find customer satisfaction among small business customers important and use complaints as the primary source in the process of creating customer satisfaction.
-En tjänst som hamnar utanför konsumenttjänstlagen ?
… this subject, but we found cases at the Swedish national board for consumer complaints (ARN). These were interesting in this matter and proved the thought that there was a problem. ARN make recommendations to businessmen when problems already have occurred for the consumer. In …
… Circulate) is used to keep the blood circulation going and prevent possible complaint. The solution activates the muscle pump so it can help to press the blood back up to the heart through the veins and this will prevent the blood from in slogging in the feet and legs.
… This results in too high distribution voltages with many customer complaints as a consequence. The reason is the model responsible for compensating for voltage drops in the distribution network. Despite several adjustments Fortum has not been able to find the source of the high …
… experienced musculoskeletal disorders in the last 12 months. Seven different complaint areas were described and multiple complaints from two-three areas were most common. Numbers and locations of disorders were similar between the sitting and altering groups. Most of the dental …
En studie om hur fyra företag motiverar sin kontaktpersonal att lyssna på kunderna
Syftet med denna studie är att undersöka hur tjänsteföretag med många kundkontakter samlar in synpunkter och klagomål från deras kunder. Genom att undersöka hur företag motiverar sin kontaktpersonal att ta emot synpunkter, vill vi förstå i vilken utsträckning empowerment används …
En enkätundersökning i Sundbyberg
… terms of sex and relationships, security, emotional support and psychosomatic complaints. Three times more girls than boys in secondary school stated that they had sex although they did not want to. Three times more boys than girls in compulsory school had no one to confide in …
… have had an inspection on their animals?condition and welfare, because of a complaint against them, are a little bit more dissatisfied withthe animal welfare inspectors. It is the same if non-compliance / violation of the legislation hasbeen demonstrated in their animal …
Företagets rättigheter vid konkurrensrättsliga undersökningar och enligt artikel 6 och 8 i Europeiska konventionen om skydd för de mänskliga rättigheterna
… infringements of the competition rules on its own initiativeor after a complaint from a third party when it suspects the existence of a cartel under Article81 or abuse of dominant position under Article 82. The EC Commission has extensiveinvestigatory powers under Regulation …
- en kvalitativ studie av den ökande dokumentationen inom svensk sjukvård
… documenting is the anticipation of and therefore protection against potential complaints. Finally there seems to be a greater focus on being service-minded rather than on providing quality health care.
… are also aware of the importance of having practical mathematics. The biggest complaints are not having enough planning-time, being overloaded with administrative work and the difficulties of being alone in class doing practical maths. The common opinion was a desire to work …
-en enkätundersökning
Previous research and patient complaints to the Swedish Patient Support Committee shows that there is a lack of substance in the patient-nurse relationship. This may suggest that it can be difficult for health care to live up to health-care law which requires it to be of good …
En tvärsnittstudie om bemötande på akutvårdsavdelningar ur patientens perspektiv
Previous research and patient complaints to the Swedish Patient Support Committee shows that there is a lack of substance in the patient-nurse relationship. This may suggest that it can be difficult for health care to live up to health-care law which requires it to be of good …
