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… We also want to find out if there are specific characteristics of customers with a high degree of satisfaction and loyalty. Method: We have used both secondary and primary data in the paper. We started with a review of relevant literature to seek knowledge in the field of …
… är den inte lika hög somAcne-kundens förväntningar.This thesis deals with the concept service. It is a phenomenon that has grown stronger the last decades and is today a vital tool for many companies to create market advantages. That a company manages the meeting between them …
en studie av hur banker skulle kunna utformas med hjälp av användbarhet och social media
… in popularity. The purpose of this essay was to investigate how internet banking will develop in the near future based on interviews, literature and trend studies. With web 2.0 techniques the internet bank could develop to help the costumers take more informed decisions …
småföretagens rörlighet på den gotländska bankmarknaden
… this study was to investigate which enter- and exit barriers that exist on the banking market for small enterprises located within the region of Gotland. The reason was to examine and identify which barriers that could affect the mobility among small enterprise bank customers on …
demografiska skillnaders påverkan på konsumentbeteenden vad gäller banktjänster
Students today, in the banking system, are the least loyal group. Students are also the most costly group due to the large investments, made by the banks, for them. Banks have generalized all students in one category and have adapted their offering regardless of students? social …
bland köp- och säljkunder i samarbete med LRF Konsult
… acquisitions of other accounting firms and customers that had been in contact with LRF Konsult’s personal sellers. To be able to find the answer to our purpose we chose to do a qualitative study. Five interviews were performed with customers in southern Sweden, Skåne and …
… task of the purchasing department. And also to create a communication package with the purpose of increasing the internal customers understanding of what the purchasing department does. The research strategy of the thesis was a survey and empirical data was collected by using …
… for processed goods on the property market has contributed toinvestments within the Swedish sawmill industry. The purpose with this study is to make amarket investigation of pre cut lengths within a defined geographic area. The constituent forthis investigation is HAL (AB Hilmer …
This paper investigates a number of components that influence the relationship between consultant and client in a procurement process of ERP. The paper deals with Trust, Commitment, Cooperation and Satisfaction. The problem lies within the fact that consultants do not know how …
En studie hur teknikkonsultföretag kan genomföra fler miljörelaterade uppdrag
… increase from various stakeholders, the incentives for businesses to work more with environmental issues also increase. Historically, the requirements were focusing on companies with direct emissions from operations. Lately, the environmental impacts that occur indirectly as …
… and behaviors is connected to the ethical climate within the organization. A relationship that also affects auditors objectivity and independence. This thesis aims to investigate how the ethical climate influence auditors choice of relationship to their clients, by choosing a …
… market the price is not the only important competitive advantage, the relationship between the customer and the supplier can be a crucial factor for the customer to decide whether or not to buy from the supplier. The possibility to involve the customer in the product development …
… customers. During the last decades the marketing has therefore moved towards a relationship based marketing. Companies emphasize creating long-term relationships with customers, instead of consider the sale as a non-recurrent phenomenon. To engender customer loyalty has been an …
Kund- och partnererfarenheter gällande Microsofts CRM-system - Microsoft Dynamics CRM
… their customers. This is where the parties have different opinions. Microsoft with partners believe that they have good understanding about their customers while the customers reckon that Microsoft and partners needs to be better in understanding their business, processes and …
Vilket intresse har företagskunder och påverkar redovisningen kundernas förtroende till banken?
… is today a current topic and companies are more or less forced to work with it even though it contradicts the historical role of companies, which is to generate a profit for shareholders. In recent years there has been a rising interest from banks to work with sustainability but …
