"Vi är inte byggda för att ta in video" Utmaningar med video i räddningsarbete
THE CONSTANT IMPROVAL AND REFINEMENT OF THE MOBILE TECHNOLOGY HAVE MADE IT POSSIBLEto use video in settings where such use couldn't be motivated before, due to economicaland practical reasons. The purpose of the study was to identify and explore possiblechallenges in interorganizational use of video during emergency response work. Thiswas done by a case study of a system designed for the use of video in such situations.The study focused on operational challenges for the fire and rescue services and thehealthcare organisations, where the main challenges identified were intended to beanalysed and discussed in terms of design. The empirical results were gathered throughqualitative interviews with representatives from the fire and rescue services and thehealthcare organisations in Göteborg. This material made it clear that contextual aspectsof emergency response work lead to a couple of challenges connected to the use of videoin such situations. The challenges derived from contextual aspects of emergencyresponse work has also been pointed out in research related to this study. The mainaspect, found in this study, was the occurrence of sensitive information, which lead tochallenges in using video. Among these challenges the need for a review of videos,before sharing them with other organizations, was found being important to focus onand design for. The need for such review becomes a challenge because of the scarcity ofresources availible for the activity. The study concludes that systems for using video inemergency response work should be designed to facilitate a collaborativ review activity.This would make the activity more manageable by allowing an effective use of the scarceresources available for the activity. A collaborative review activity could also support acollective responsibility for the review, by allowing all users of the system to participate.