Svåra samtal? Hur sköterskor på barnavårdscentraler samtalar med föräldrar till överviktiga barn
En intervjustudie
AbstractThis degree project is about having meetings in The Swedish Social Insurance Agency, which is awide organisation. This work will concentrate on one of the projects going on within theorganisation which is travel-free meetings, where they are building a video meeting system thatallows the employees in the organisation to be able to meet with each other through the use ofvideoconferencing instead of physical meetings.In this work we will show how Kaikaku (radical system changes) along with Kaizen (continuouschange) can support an organisation to become more efficient and reduce wastage. We have donethis work in an organisation that is present in over one hundred locations in Sweden.The Social Insurance Agency has over 13 000 employees at over one hundred locations inSweden.The organisation has to be close to their customers and provide the best service aspossible. To be able to work in a uniform way, the employees get together and have meetings.Some meetings are just progress meetings and takes perhaps no more than two hours to complete.However, if seven employees from seven different locations need to have meetings, in the worstcase, they all have to meet in a common place.This is expensive for the organisation in travel costs, time and absence from work, but thetravelling also contributes to environmental pollution if the employees are travelling by a fuelpoweredvehicle.A whole day could go lost for having a meeting in about two hours if all sevenemployees went from their own cities to e.g. Stockholm for the meeting.Muda (wastage) of travel created several different types of Muda, namely:? Wastage with anticipation when the employees had to wait for e.g. a bus, train or airplaneetc.? Wastage with transportation, because they had to travel.? Wastage of unnecessary movements, as employees had to travel to another city to do theirchores.? Waste of time, then their traveling stole a lot of their working time.? Wastage of energy and water, then carbon emissions from travel had a negative impact onther environment.These wastage also led to the employees becoming overloaded (Muri) when they could not dosome of their jobs when travelling took a lot of their time. This meant that they had have to havefewer meetings, which in turn led to increased variability (Muri), since they did not have astandard for shared work and worked in different ways at the various offices.This project?s purpose was to reduce travels with 10% and bring efficiency in the meetings.Thisby introducing new technologies with videoconferencing in the organisation, where employeeseffectively can schedule appointments and see, share documents and have meetings right wherethey are instead of traveling and having physical meetings.The project succeeded to reducetravels with 15%.The project was limited to the Business support division within the authority, which is locatedthroughout the country and has about 615 employees.