Socialt stöd, krav och kontroll den psykosociala arbetsmiljön på ett bemanningsföretag
AbstractComing to new job is not that easy, sometimes the feeling of insecurity appears. Working for recruitment agencies includes constant changes of colleagues and places of work and at the same time one has two different managers. Who does the individual turn to when problems occur and who do the employed see as his/her manager? Why do people search for work in recruitment agencies? How does it feel not having a fixed place of work or colleagues and how do the aspects of this affect the employed psychosocial work environment? This is a few questions asked when we tried to find answers on the employed feelings about his/hers psychosocial work environment in a recruitment agency. The purpose of this study was to find a deeper understanding on employees working in a recruitment agency experiences their psychosocial work environment on the basis of social support, demands and control. To find answers on our questions we made a deep qualitative interview with eight employees from a recruitment agency. We had help from the recruitment agency with the selection of respondents from our criteria?s. They had to be from different ages, genders and come from different ethnical backgrounds and the time of employment had to vary between them all. As earlier researches we discovered some deficiencies within the recruitment agency and particularly about the social relations. Coming to demands our respondents has not expressed any despair. On the other hand there are suggestions that the demands are higher from the customer and the stationary employees, than from the recruitment agencies managers. The employed recons they have control over their working situation, based on their right of saying no to assignments that does not appeal them. Earlier research shows that employees within a recruitment agency are employed for an average of two years and that personal turnover is high in this business. Our respondents has worked in this trade of industry for two weeks up to four years and a number of them has been offered stationary employment at customers. All of them have turned them down with the justification about them being comfortable in the recruitment agency business and that the customer has not been appealing. Our conclusion is that the experience of the psychosocial work environment can be seen as good. The positive experiences outweigh the negative experiences. Keywords: Psychosocial work environment, social support, demand, control, consultants and recruitment agency.